You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.
During the pandemic, service providers have an important job to do in protecting consumers from the risk of a COVID-19 infection. In every action they take to this end, they should be caring, compassionate and proportionate, including in applying visitor restrictions. The Commonwealth Government guidelines and the legal directions issued by each state and territory allow visitors under specified circumstances.