To support the aged care sector, the Commission has developed a range of storyboards that are designed to illustrate key behaviours and priority issues. Storyboards are particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content relevant to all providers and consumers, their families and representatives across the aged care sector.
Person Centred Care – Know Me Well resources
Quality care revolves around understanding the consumer as a person with a back story, interests, values and community and family linkages rather than simply being a client of aged care services.
This storyboard is designed to explain how person centred care can help achieve quality outcomes for consumers. Spend time getting to know each individual consumer to ensure you can support them to live the life they choose.