The Department of Health, in partnership with the Aged Care Quality and Safety Commission (the Commission), is introducing a service compliance rating system for residential aged care services.
About the Service Compliance Rating
The rating system was developed in consultation with stakeholders, including senior Australians, their caregivers, aged care providers, and a range of peak bodies.
From July 2020, every Commonwealth subsidised residential aged care service will have a Service Compliance Rating in the ‘Find a Provider’ section of the My Aged Care website. The rating will allow consumers to access and compare easy-to-understand information on the quality of residential aged care services, supporting more informed decision-making.