The Royal Commission into Aged Care Quality and Safety has been set up to look at the quality of aged care services and whether those services are meeting the needs of the Australian community. This includes:
care for older people living at home
people living with dementia, and
people living in residential aged care, including younger people with disabilities.
The Royal Commission will examine the care provided in cities, as well as in regional and remote areas. It will look at how aged care services can be improved in the future. The Royal Commission wants to hear about peoples experiences, and also wants suggestions for ways to improve the aged care system.
You can contact the Royal Commission by telephone on 1800 960 711 (between 8:00am-8:00pm AEDT Monday-Friday except on public holidays - interpreter services are available) or visit the Royal Commission website for further contact details.
To raise a concern of make a complaint about a Commonwealth funded aged care service, you can also contact the Aged Care Quality and Safety Commission on 1800 951 822 or complete a form on our website.