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Psychological or emotional abuse

Was the incident related to raised voices to ensure a consumer who has hearing difficulties could hear?
Was there action towards a consumer that includes one of the following behaviours?
•    Yelling?
•    Name calling?
•    Bullying?
•    Harassment?
•    Humiliation?
•    Intimidation?
•    Taunting?
•    Making threats?
•    Making critical or disparaging comments?
•    Deliberately causing anguish or distress?
Was there an unreasonable refusal to interact with the consumer or acknowledge their presence?
Was a consumer unreasonably refused access to care or services?
Was there an unreasonable restriction of a consumer’s ability to engage socially or otherwise interact with people?
Was there an action inflicted on a consumer that knowingly caused anguish or distress (for example, calling a consumer by the wrong name or ignoring a consumer’s expressed and reasonable preferences)?
Was there any other conduct that could have caused or reasonably have been expected to have caused a consumer psychological or emotional distress?
Did the incident cause (or could it reasonably have been expected to have caused) a consumer physical or psychological injury or discomfort that requires medical treatment to resolve?
Did the incident cause (or could it reasonably have been expected to have caused) a consumer physical or psychological injury or discomfort that requires psychological treatment to resolve?
Are there reasonable grounds to report the incident to the police?

Not reportable

Based on the information you have provided it appears that your incident is not a reportable incident under the SIRS.

However this incident, like all incidents, should be managed using your service’s Incident Management System, or IMS.

It is important that your IMS is able to record incidents in a way that allows you to identify patterns of incidents that may reflect an ongoing risk or systemic issue.

For more information, please refer to the Effective incident management systems: Best practice Guidance.


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Priority 1

Based on the information you have provided it appears that this incident is a Psychological or emotional abuse – Priority 1 reportable incident.

Priority 1 reportable incidents must be reported to the Aged Care Quality and Safety Commission within 24 hours of you becoming aware of the incident.

You must report the incident through the My Aged Care Provider Portal.

Go to My Aged Care Provider Portal


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Priority 2

Based on the information you have provided it appears that this incident is a Psychological or emotional abuse – Priority 2 reportable incident.

Priority 2 reportable incidents that occurred on or after 1 October 2021 must be reported to the Aged Care Quality and Safety Commission within 30 days of you becoming aware of the incident.

You must report the incident through the My Aged Care Provider Portal.

Go to My Aged Care Provider Portal


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Changed
Friday, 1 October 2021 - 8:27am