Assistant Director Quality Assessment and Monitoring Group
JOB PACKAGE

Classification:		EL1

Job Titles: 			Assistant Directors

Group:		Quality Assessment and Monitoring Group

Office Locations: 		Adelaide, Brisbane, Canberra, Hobart, Melbourne, Perth CBD, Sydney (Parramatta). 
Status:		Ongoing and Non-ongoing (various positions available)
Employment Type:		Full-time	
Reporting to: 		Director (EL2)	
Contact Officer:			Roberta Flint 
Interested in using your leadership, problem-solving and excellent communication skills to make a real difference to older Australians? The Aged Care Quality and Safety Commission (the Commission) is looking for staff with strong management and leadership skills, with experience working in a complex and changing environment.

Employment at an EL1 level at the Commission offers opportunities for mobility across the agency which includes our Complaints, Compliance, Quality Assessment and Monitoring, Provider Approvals, Regulatory Policy and Corporate Groups.

About the Commission
The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people receiving Australian Government funded aged care services.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

www.agedcarequality.gov.au

About the Quality Assessment and Monitoring Operations Group
The Group is responsible for the effective delivery of quality assessment and monitoring of approved provider compliance with the Aged Care Quality Standards, undertaking accreditation and reaccreditation audits of residential aged care services, completion of Quality Reviews of Home Services, and additional functions as required such as infection control monitoring. 

The Group, of approximately 300 staff at locations across Australia, is led by an Executive Director and national leadership team within a single Commission operating model. There five Regional Directors providing leadership in each region who are supported by a national operations team responsible for program planning and performance.

This group is responsible for the effective delivery of the Commission’s accreditation and monitoring program where  Commonwealth funded aged care services are assessed against their performance against the Aged Care Quality Standards. 

About the Role/s
Positions are currently available in the Quality Assessment and Monitoring Operations Group however the outcomes of this process may be used for future vacancies in the Complaints Operations and/or the Provider Approval and Compliance Groups.

Quality Assessors are responsible for conducting primarily field-based audits and assessments of aged care providers, under the guidance of their EL1/Assistant Director, who also makes delegated decisions based on the findings of the Quality Assessment Team.

Primary Role Duties include
1.	Provide leadership and build the capacity of staff to undertake their roles efficiently and professionally and to meet expected standards of service and quality
2.	Make delegated decisions under the Commission Act and Rules based on a good understanding and knowledge of relevant legislation 
3.	Work constructively with external stakeholders and support staff to remain resilient when dealing with conflict and/or challenging behaviours 
4.	Identify and respond appropriately to risk
5.	Manage high volumes of work taking into account risk, agreed priorities and KPIs
6.	Actively contribute to the Commission’s strategic directions and achievements against our corporate priorities
7.	Foster and support staff wellbeing and a contribute towards maintaining a positive culture 

Key Job Capabilities: 
•	Strong leadership and management skills and the ability to build capability and provide support to staff dealing with high workloads and sometimes challenging external stakeholder interactions
•	Judgement, analytical skills and ability to understand and apply legislation and make delegated decisions
•	Ability to build organisational capacity and responsiveness, while managing competing priorities within prescribed timeframes
•	Demonstrated ability to identify and respond appropriately to risk
•	High-level negotiation skills and ability to work with a range of stakeholders to achieve outcomes
•	Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders
•	Ability to work collaboratively with others to focussing on the operational priorities and strategic direction of the Commission

Desirable Qualifications/Experience  
•	Understanding of the Australian aged care system and /or
•	Experience of working in a regulatory environment and /or
•	Clinical/nursing/allied health background as a registered health practitioner.

*Note: All EL1 employees are expected to meet the EL1 level capabilities outlined in the APS Integrated Leadership System and it is recommended that applicants familiarise themselves with the behavioural expectations outlined in this framework to support preparation of an application. 

Eligibility: Only candidates who hold an Australian citizenship can apply. Refer to the Department of Immigration and Border Protection website www.border.gov.au for further information.
Appointment is also conditional on: 
•	Successfully completing a national criminal record check 

Employment Conditions and Benefits are outlined in the Commission’s Enterprise Agreement and supporting policies. The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture. 

We actively encourage applications from Aboriginal and Torres Strait Islander people, people living with a disability, people from culturally and linguistically diverse and/or gender diverse backgrounds.

A merit pool will be created from this recruitment which may be used for future vacancies in similar roles.

Salary: The annual salary at this level ranges from $102,512 - $116,916 plus 15.4% superannuation.

How to apply?
Apply on line by submitting a written response outlining your statement of claims and the strengths you would bring to the role against the Key Job Capabilities listed above (no more than a total of 900 words) at  https://www.agedcarequality.gov.au/about-us/employment/positions-vacant. 
You will also be required to attach a copy of your Resume and provide contact details for 2 referees.
Please clearly indicate your preferred location(s) for employment in the application. 
Applications close at 5:00pm (local time) on Mon 22/3/21.
For enquiries relating to your application in Submittable please contact HR Services on 02 9633 3262 or email hrservices@agedcarequality.gov.au 
For enquiries relating to the positions/job description, please email Roberta Flint, Director at roberta.flint@agedcarequality.gov.au 
Only completed applications will be accepted i.e. a completed application form, a current resume and you have addressed the above required responses including adhering to the word limit.
Further Information: about the Aged Care Quality and Safety Commission can be found on our website at  www.agedcarequality.gov.au