Position:	Communications Assistant, APS 3	

Location:	Parramatta
Reporting to:	Director, Communications
Purpose of position:	The Communications Assistant provides administrative support to the Communications Team and supports delivery of a range of communications projects both internally and externally.

Key Accountabilities

•	Provide administrative support to the Director and Communications Team

•	Assist the internal and external stakeholders with information and respond to enquiries regarding the Commission’s work, including managing key communication email inboxes
 
•	Assist with communications functions including monthly reporting, content planning, work programming

•	Maintain filing systems for the Communications team including digital databases, archiving and financial procedures

•	Undertake communications projects as requested by the Director

•	 Work well within a team environment and foster good working relationships to achieve team goals

Key Relationships
Internal:	Communications Team; Engagement and Education Group; Commission staff.
External:	Suppliers, other government agencies, key external stakeholders.			

Financial Accountabilities:	n/a	
People Accountabilities:	n/a

Essential Requirements:

•	A degree in the Communications field and/or relevant experience in a communications team.

•	Good organisational skills, including the ability to set priorities, meet deadlines and work proactively.

•	Sound communication skills and proficiency in Microsoft programs including Word, Excel and PowerPoint

•	Good writing and digital media skills including an understanding of websites, social media and associated content preparation

•	Experience in providing administrative support, and building effective internal and external relationships

•	Demonstrated experience of working collegiately in a small team environment

Capabilities for the role:	The APS ILS Framework applies to this position. 

Capability Summary 

Capability 	Description	Behaviour Indicators	
Supports Strategic Direction	Supports Shared purpose & direction	Understands and supports the organisation's vision, mission and business objectives. Follows direction provided by supervisor. Recognises how own work contributes to the achievement of organisational goals. Understands the reasons for decisions and recommendations.	
	Thinks strategically	Understands the work environment and contributes to the development of work plans and team goals. Demonstrates an awareness of the implications of issues that may impact on own work objectives.	
	Harnesses Information & Opportunities	Knows where to find information, and asks questions to ensure a full understanding of an issue. Uses common sense to recognise the importance of available information. Keeps self and others well informed on work progress.	
	Shows Judgement, Intelligence & common sense	Researches and analyses information and makes recommendations based on evidence. Identifies issues that may impact on tasks. Suggests improvements to work tasks and business practices.	
Achieves Results	Identifies & uses resources wisely	Reviews task performance and communicates outcomes to supervisor. Understands individual and team capabilities and makes effective use of own capabilities.	
	Applies & builds professional expertise	Contributes own expertise to achieve outcomes for the business unit.	
	Responds positively to change	Establishes task plans to deliver objectives. Responds in a positive and flexible manner to change. Shares information with others and adapts to a changing environment.	
	Takes responsibility for managing work projects to achieve results	Sees tasks through to completion. Works within agreed priorities. Commits to achieving quality outcomes. Maintains accurate records and files. Seeks feedback from supervisor to gauge satisfaction and seeks assistance when required.	
Supports productive working relationships	Nurtures internal & external relationships	Builds and sustains positive relationships with team members and clients. Actively participates in teamwork and activities. Responds under direction to changes in client needs and expectations.	
	Listens to, understands & recognises the needs of others	Actively listens to colleagues and clients. Shares information and ensures others are kept informed of issues. Works collaboratively and operates as an effective team member.	
	Values, individual differences & diversity	Understands, values and responds to different personal styles. Tries to see things from different perspectives. Treats people with respect and courtesy.	
	Shares learning & supports others	Identifies learning opportunities. Makes time for people and supports the contribution of others. Understands and acts on constructive feedback.	
Displays personal drive and Integrity	Demonstrates public service professionalism & probity	Adopts a principled approach and adheres to the APS Values and Code of Conduct. Acts professionally at all times and operates within the boundaries of organisational processes and legal and public policy constraints. Operates as an effective representative of the work area in internal forums.	
	Engages with risk & shows personal courage	Provides accurate advice on issues. Acknowledges mistakes and learns from them, and seeks guidance and advice when required.	
	Commits to action	Takes personal responsibility for accurate completion of work and seeks assistance when required. Commits energy and drive to see that goals are achieved.	
	Promotes & adopts a positive & balanced approach to work	Focuses on achieving objectives even in difficult circumstances. Remains positive and responds to pressure in a calm manner.	
	Demonstrates self-awareness & a commitment to personal development.	Seeks feedback from others. Communicates areas of strengths and works with supervisor to identify development needs. Reflects on own behaviour and recognises the impact on others. Seeks self-development opportunities.	
Communicates with influence 	Communicates clearly	Confidently presents messages in a clear, concise manner. Focuses on key points and uses appropriate language. Structures written and oral communication to ensure clarity.	
	Listens, understands and adapts to audience	Seeks to understand the audience and tailors communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others' comments.	
	Negotiates confidently	Listens to, and considers different ideas and discusses issues credibly and thoughtfully. Identifies relevant stakeholders.