Standard 4 - Requirement (3) (c)
Services and supports for daily living assist each consumer to:
i. participate in their community within and outside the organisation’s service environment; and
ii. have social and personal relationships; and
iii. do the things of interest to them.
Intent of this requirement
Consumers’ well-being and quality of life are improved by their relationships with others and doing things they enjoy and find meaningful, providing a sense of purpose and identity. However, declining health and changed life circumstances, such as the loss of a partner or becoming less mobile, can lead consumers to be less socially involved.
The way each consumer wants to interact or take part in their community, or with others, will be different. How often consumers want to interact with others will also be different. It’s important to understand the consumer’s situation. This includes personal and social relationships that are important to them and their existing supports and networks. This will help organisations tailor and coordinate the services and supports they, and other organisations or community networks, provide for the consumer.
- How engaged is the organisation with its local community? Does it ask for the advice of consumers and others on how to change, innovate and improve its services and supports to meet changing consumer needs?
- Do the activities offered within the organisation provide meaning and a sense of purpose? Are there opportunities for unplanned and self-directed activities?
- How is the workforce supported to recognise and engage with consumers who are at risk of being socially isolated or feeling lonely?
- When a consumer can’t manage day to day activities like they used to, does the organisation take a reablement approach to delay decline? Does it help the consumer stay engaged in the community and in meaningful activities?
Examples of actions and evidence
- Consumers say they get the most out their social life and can follow their interests.
- Consumers say they are supported to maintain personal relationships to the level they wish.
- Consumers say they can take part in community and social activities the way that they want to and as much as they want.
- Consumers say they have day-to-day control over what they take part in, how they take part and who they socialise with.
- Consumers say members of the workforce and the organisations who provide their services and supports understand what’s important to them.
Workforce and others
- The workforce can describe how they work with other organisations, advocates, community members or groups to help consumers follow their interests, social activities and continue community connections.
- The workforce tackles barriers that prevent consumers being active in their communities. They also tackle barriers preventing consumers from connecting socially, maintaining personal relationships and doing what interests them.
- The workforce can provide examples of how the organisation adapts services and supports when a consumer’s situation changes. This makes sure they are still meeting the consumer’s needs, goals and preferences for social connection and meaningful relationships.
- Workforce orientation, training or other records that show how the organisation supports the workforce to meet this requirement.
- Evidence of how the organisation has maintained social supports for consumers and increased opportunities for social interaction.
- Evidence of how the service has tackled barriers that prevent consumers from taking part in their community and other activities.
- Records show that the organisation designs services and supports with the consumer and that they adjust these to reflect the consumer’s changing needs, goals and preferences.
- Evidence that the organisation works with external groups offering tailored and culturally safe services and supports to a consumer or group of consumers.