Flexible care services

RB 2021-14 This Regulatory Bulletin outlines the Commission’s regulatory approach where there is a transfer in ownership of a residential aged care service from one approved provider to another.

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

In the event of an outbreak of COVID-19 at a residential service, the service’s Outbreak Management Team and key personnel at the service will be working in close co-operation with public health authorities and other parties to ensure an effective emergency response.  A key personnel template has been developed to assist providers in identifying key personnel of the service and their contact details to support this response. 

Regulatory Bulletin RB 2020-11 Publication of provider performance information (PDF) (540.5 KB)

RB 2020-11 This Regulatory Bulletin details the information the Commission publishes about aged care service providers' performance in relation to their responsibilities under the Aged Care Quality and Safety Commission Act 2018 (Commission Act) and the Aged Care Act 1997, or the Commonwealth funding agreement that relates to a service.

This report describes the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

This literature review examines published peer-reviewed articles and a broader set of literature to gain an understanding of existing models of co-design that have been successfully applied in a range of sectors both in Australia and internationally, which could be applied in the Australian aged care sector.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

This resource was designed to support aged care providers to partner and engage with consumers to drive the delivery of consumer-centred care.

RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

The Aged Care Quality and Safety Commission is helping providers to understand issues and their responsibilities around minimising the use of chemical and physical restraint. This includes ensuring that providers are appropriately documenting each instance of use.