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Flexible care services

The Aged Care Quality and Safety Commission (the Commission) has a role in ensuring providers, including Commonwealth-funded aged care service providers, com

The Aged Care Quality and Safety Commission (Commission) monitors the quality of care and services provided by providers of residential services, home services and National Aboriginal and Torres Strait Islander Flexible Aged Care Program services against the Aged Care Quality Standards (Quality Standards)

Following a performance assessment, a decision is made about whether the provider has complied with the Quality Standards. If a decision is made that a provider has failed to comply with the Quality Standards, the Commission must then decide whether that failure has placed or may place, the safety, health or well-being of an aged care consumer of that service at serious risk

If a serious risk decision is made, the provider is notified of the failure, the area of serious risk and the timetable it has to make the improvements required to return to compliance. The Department of Health is also notified.

The Commission publishes all serious risk decisions made from 1 July 2019 resulting from non-compliance against the Quality Standards for residential services and home services. 

Serious risk decisions made during each month are published in a register at the end of that month and will include: 

  • the name and Commission identifier of the service;
  • the name of the provider of the service;
  • the date the serious risk decision was made; and
  • the specific Quality Standard(s) in which serious risk was found.

For example, if a serious risk decision is made on 20 July 2019, information about that serious risk decision will appear in the July 2019 monthly register, which will be published shortly after the end of July 2019. The register will then be moved to an archive page on the Commission’s website when the next month’s register is published.

You can find the serious risk decisions at -

Residential Services serious risk decisions 
Home Services serious risk decisions 

Of note: serious risk decisions are not made for National Aboriginal and Torres Strait Islander Flexible Aged Care Program services under the relevant program guidelines.

For more detailed information about an individual service’s performance against the Quality Standards please search for the service in our Find a report section of the website. 

*Please note the information currently available in the Find a report section relates to residential services. 
**The Commission plans to include information about other service types in this section in 2020, following consultation with key stakeholders.
 

Resource Type
Corporate publications

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Cover Image ACQSC Regulatory Strategy 2019 PDF

Resource Type
Fact sheets

The Aged Care Quality and Safety Commission has worked with a range of stakeholders to develop resources that help aged care providers understand the key concepts of clinical governance and how they can be applied in their service.

Female doctor helping a senior man

Resource Type
Brochures & Posters
Guides & Handbooks

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

Resource Type
Forms
Language Resources

Download the new single Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOC.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Serbian, Spanish, and Vietnamese.

Cover image of Charter of Aged Care Rights Template for Signing Arabic

Resource Type
Brochures & Posters

The rights of Consumers are protected by a Charter of Aged Care Rights. On 1 July, this will transition to a new single Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website.

Charter of Aged Care Rights A5 Booklet

Resource Type
Brochures & Posters

The rights of Consumers are protected by a Charter of Aged Care Rights. On 1 July, this will transition to a new single Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

Charter of Aged Care Rights 2019 POSTER

Resource Type
Regulatory Bulletins

Issue No. 2019-4. This Regulatory Bulletin outlines how the Commission will respond to identified areas for improvement and non-compliance with the Aged Care Quality Standards from 1 July 2019.

Cover image Regulatory Bulletin Issue 2019-4

Resource Type
Brochures & Posters

Download the English Aged Care Quality Standards Consumer Outcomes A2 Poster. This resource is not available to order.

Aged Care Quality Standards A2 Infographic Poster with Consumer Outcomes