Complaints about aged care services last month
843
New complaints received last month
1,319
Open complaints being worked on
917
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
79%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
80%
Complaints finalised with a positive outcome for complainant