Skip to main content

Home services

Resource Type
Fact sheets

This factsheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

Image of cover art - Information to support the repatriation of residents – general guidance

Resource Type
Media (Videos, CDs etc)

The Commission has produced a video - How to stay safe from COVID-19 - and it is now available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

Resource Type
Forms

This template is used to refer key information, feedback or concerns about care and services for Residential Aged Care Providers and Home Service Providers to the Aged Care Quality and Safety Commission.

Image of 'Referral of information to Aged Care Quality and Safety Commission template'

Resource Type
Forms

In the event of an outbreak of COVID-19 at a residential service, the service’s Outbreak Management Team and key personnel at the service will be working in close co-operation with public health authorities and other parties to ensure an effective emergency response.  A key personnel template has been developed to assist providers in identifying key personnel of the service and their contact details to support this response. 

Key personnel template

Resource Type
Guides & Handbooks

This advice has been prepared by the Aged Care Quality and Safety Commission’s Chief Clinical Advisor Dr Melanie Wroth, to support home services delivering aged care in Victoria in preparing for and responding to a COVID-19 outbreak.

The advice is informed by the Commission’s national involvement in monitoring and supporting providers to identify and mitigate pandemic-related risks, including managing continued delivery of services in ways that reduce the risk of COVID-19 infection and transmission, and ensuring appropriate infection control practices are used by home care staff.

Are you alert and ready - Home Care Services cover image

Resource Type
Regulatory Bulletins

Regulatory Bulletin RB 2020-11 Publication of provider performance information (PDF) (540.5 KB)

RB 2020-11 This Regulatory Bulletin details the information the Commission publishes about aged care service providers' performance in relation to their responsibilities under the Aged Care Quality and Safety Commission Act 2018 (Commission Act) and the Aged Care Act 1997, or the Commonwealth funding agreement that relates to a service.

Note: This bulletin is an exposure draft and will be reviewed 10 August 2020.

Image of RB 2020-11 Publication of provider performance information (Word) cover

The Commission has developed a set of standard risk-based questions that will be asked on commencement of a performance assessment.

Resource Type
Report

The purpose of this report is to describe the key themes and findings from online surveys of aged care consumers and aged care providers, regarding best practice models for engagement between consumers and providers.

Consumer engagement in aged care - Survey report cover pic

Resource Type
Guides & Handbooks

As part of its responsibilities for protecting and enhancing the safety, health, well-being and quality of life of aged care consumers, the Aged Care Quality and Safety Commission has identified and developed a range of best practice strategies and tools for providers of aged care to engage with consumers and their representatives.

To inform this piece of work, we have undertaken a literature review of co-design and consumer engagement.

Consumer engagement in aged care - Literature review cover pic

Resource Type
Guides & Handbooks

The Aged Care Quality and Safety Commission has identified and developed a range of best practice strategies and tools for providers of aged care to engage with consumers and their representatives.

This resource recognises that placing consumers at the centre of their care is fundamental to quality care outcomes. This means significantly deepening engagement and developing a mutual partnership with consumers in all aspects of the planning, delivery and evaluation of care and services.

Working with aged care consumers cover pic