Aged Care – Residential

Download the new single Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOC.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Serbian, Spanish, and Vietnamese.

The rights of Consumers are protected by a Charter of Aged Care Rights. On 1 July, this will transition to a new single Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

The rights of Consumers are protected by a Charter of Aged Care Rights. On 1 July, this will transition to a new single Charter of Aged Care Rights.

Issue No. 2019-4. This Regulatory Bulletin outlines how the Commission will respond to identified areas for improvement and non-compliance with the Aged Care Quality Standards from 1 July 2019.

Download this A2 poster with consumer outcomes for each Standard.

'A Voice and Choice in Quality Care' A4 Fact Sheet contains information about Consumer Experience Reports in residential aged care services. An A4 fact sheet is also available.

A short video aimed at aged care providers to support them to prepare and take action to meet the new Aged Care Quality Standards.

For more information see our Re-consideration and review of decisions page. 

For more information see our Re-accreditation of residential aged care services web page.

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in word document and excel spreadsheet), as well as Guidance on Self-Assessment.