Skip to main content

Residential services

29 August 2023
Fact sheet,

As the national aged care regulator, part of the Commission’s role is to assess the performance of providers against the Aged Care Quality Standards. This fact sheet for providers explains how we apply procedural fairness to our regulatory decisions.

thumbnail-fact sheet applying procedural fairness

29 August 2023
Regulatory Bulletins,

This Regulatory Bulletin explains what procedural fairness is. 
It also explains the circumstances where the Aged Care Quality and Safety Commission must provide procedural fairness and our approach to providing procedural fairness when making decisions.

Thumbnail for RB2023-21

14 June 2023
Regulatory Bulletins,

‘Additional care or services’ are care and services that are offered to residents of a residential aged care service by their provider, in addition to those that their provider is required to provide by law. By agreement with the resident, an approved provider can charge fees for additional care and services. 

This Regulatory Bulletin outlines the expectations of the Commission relating to providers’ responsibilities around the charging of fees for additional care and services. It also outlines the Commission’s response where a provider does not meet their responsibilities.

thumbnail rb2023-20

15 March 2023

This video explains the purpose and importance of the Prudential Standards. It outlines the responsibilities of aged care providers in managing refundable deposits and what they need to do to comply. It also discusses the consequences of not complying plus additional resources that can help.

Wheel clockwise from top left: orange with icon: people sharing information icon for disclosure; green with official building icon for governance; aqua with book icon for records; red with two arrows in a circle with a dollar icon for liquidity

10 January 2023

This paper presents a high-level overview of contemporary evidence regarding food services in residential aged care settings.

Cover page - Residential aged care food services discussion paper with two women at a table enjoying a meal

25 July 2023
Regulatory Bulletins,

RB 2022-16 This Regulatory Bulletin outlines the changes to administration and management charges in the Home Care Packages (HCP) Program and the requirements for approved providers as set out in the changes to aged care legislation.


RB 2022-16: Changes to Administration and Management Charges in the Home Care Packages Program

Star Ratings apply to residential aged care services.

19 December 2022

Complete this form if the Commission requires you to give a final report that includes specified further information about a Priority 1 reportable incident under subsection 95E(1) of the Aged Care Quality and Safety Commission Rules 2018.

final report on reportable incident form sirs

Was this page useful?
Why not?