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Residential services

Resource Type
Media (Videos, CDs etc)

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Open disclosure video thumbnail picture

Resource Type
Regulatory Bulletins

This Regulatory Bulletin outlines the requirements that must be met before and during the use of restraint. It outlines how the Commission will assess the use of restraint in the context of the Aged Care Quality Standards and the Quality of Care Principles. 

snapshot of the Regulatory Bulletin - restraint

Resource Type
Fact sheets

These scenarios cover a range of examples to help providers understand issues around the use of physical and chemical restraint. They are intended to be illustrative only, and should not be relied upon as authority.

Providers should be mindful of their obligations under the Quality of Care Principles 2014, and pay careful attention to the legislative requirements underpinning the use of restraint when applying those obligations to real-life situations. Further information on provider obligations can be found in this document.

Front page of scenarios document

The Aged Care Quality and Safety Commission (the Commission) has a role in ensuring providers, including Commonwealth-funded aged care service providers, com

On this page you will find all new serious risk decisions for residential services resulting from non-compliance against the Aged Care Quality Standards (Quality Standards). A fact sheet on the Quality Standards can be accessed here.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.

Service name RACS ID Approved provider Serious risk decision date Serious risk decision related to Quality Standard(s)
October 2019        
Anglican Care Bishop Tyrrell Place                0896 Anglican Care  25/10/2019 Standard 3
Anglican Care Carey Bay Gardens                2452    Anglican Care  28/10/2019 Standard 3
Bupa Rangeville                 5410 Bupa Aged Care Australia Pty Ltd 9/10/2019 Standard 2, Standard 3
Bupa Seaforth 1034 Bupa Aged Care Australia Pty Ltd 17/10/2019 Standard 3
Central & Upper Burnett District Home for the Aged Nursing Home                5209 The Central & Upper Burnett District Home for the Aged  2/10/2019 Standard 3
Flinders Court            0413     Anglican Community Services 29/10/2019  Standard 3
Lithgow Aged Care Limited                2771 Lithgow Aged Care Limited 23/10/2019  Standard 1, Standard 2, Standard 3, Standard 5, Standard 7
Oaklea Hall Hostel            3213     Aged Care Group Pty Ltd  25/10/2019 Standard 3
Pyramid Residential Care Centre             5111     Pyramid Residential Care Centre 31/10/2019 Standard 3
Royal Freemasons - Ballarat                 3981 Royal Freemasons Ltd 22/10/2019 Standard 3

*Decision not previously published due to the publication decision being made in the current month.

A Regulatory Bulletin outlining the Commission’s processes and responsibilities relating to serious risk decisions can be accessed here.

For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. 

To access serious risk decisions made in previous months please refer to the Monthly register of serious risk decisions archive page.

The Aged Care Quality and Safety Commission (Commission) monitors the quality of care and services provided by providers of residential

Resource Type
Corporate publications

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Cover Image ACQSC Regulatory Strategy 2019 PDF

Resource Type
Fact sheets

The Aged Care Quality and Safety Commission has worked with a range of stakeholders to develop resources that help aged care providers understand the key concepts of clinical governance and how they can be applied in their service.

Female doctor helping a senior man

Resource Type
Guides & Handbooks

A practical guide developed by the Working Group on Influenza Outbreaks in Residential Care Facilities on behalf of the Communicable Diseases Network of Australia. The purpose of the document is to assist residential care services and carers by providing best practice information for the prevention and management of influenza outbreaks in residential care facilities.

Cover image Guidelines for the Prevention, Control and Public Health Management of Influenza Outbreaks in Residential Care Facilities in Australia

Resource Type
Brochures & Posters
Guides & Handbooks

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF