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Residential services

Resource Type
Regulatory Bulletins

This Regulatory Bulletin outlines the requirements that must be met before and during the use of restraint. It outlines how the Commission will assess the use of restraint in the context of the Aged Care Quality Standards and the Quality of Care Principles. 

snapshot of the Regulatory Bulletin - restraint

Resource Type
Fact sheets

These scenarios cover a range of examples to help providers understand issues around the use of physical and chemical restraint. They are intended to be illustrative only, and should not be relied upon as authority.

Providers should be mindful of their obligations under the Quality of Care Principles 2014, and pay careful attention to the legislative requirements underpinning the use of restraint when applying those obligations to real-life situations. Further information on provider obligations can be found in this document.

Front page of scenarios document

The Aged Care Quality and Safety Commission (the Commission) has a role in ensuring providers, including Commonwealth-funded aged care service providers, com

On this page you will find all new serious risk decisions for residential services made for the month of July 2019 resulting from non-compliance against the Aged Care Quality Standards (Quality Standards). A fact sheet on the Quality Standards can be accessed here.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.

Service name RACS ID Approved provider Serious risk decision date Serious risk decision related to Quality Standard(s)
August 2019        
Ozcare Keith Turnbull Place 5103 Ozcare 27/08/2019 Standard 3
People Care Pty Ltd 5223    People Care Pty Ltd 23/08/2019 Standard 1, Standard 2, Standard 3, Standard 4, Standard 5, Standard 6, Standard 7, Standard 8
Peter Cosgrove House 2326 RSL LifeCare Limited 16/08/2019 Standard 3
July 2019        
No serious risk decisions were made in July 2019        

A Regulatory Bulletin outlining the Commission’s processes and responsibilities relating to serious risk decisions can be accessed here.

For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. 
 

The Aged Care Quality and Safety Commission (Commission) monitors the quality of care and services provided by providers of residential services, home services and National Aboriginal and Torres Strait Islander Flexible Aged Care Program services against the Aged Care Quality Standards (Quality Standards)

Following a performance assessment, a decision is made about whether the provider has complied with the Quality Standards. If a decision is made that a provider has failed to comply with the Quality Standards, the Commission must then decide whether that failure has placed or may place, the safety, health or well-being of an aged care consumer of that service at serious risk

If a serious risk decision is made, the provider is notified of the failure, the area of serious risk and the timetable it has to make the improvements required to return to compliance. The Department of Health is also notified.

The Commission publishes all serious risk decisions made from 1 July 2019 resulting from non-compliance against the Quality Standards for residential services and home services. 

Serious risk decisions made during each month are published in a register at the end of that month and will include: 

  • the name and Commission identifier of the service;
  • the name of the provider of the service;
  • the date the serious risk decision was made; and
  • the specific Quality Standard(s) in which serious risk was found.

For example, if a serious risk decision is made on 20 July 2019, information about that serious risk decision will appear in the July 2019 monthly register, which will be published shortly after the end of July 2019. The register will then be moved to an archive page on the Commission’s website when the next month’s register is published.

You can find the serious risk decisions at -

Residential Services serious risk decisions 
Home Services serious risk decisions 

Of note: serious risk decisions are not made for National Aboriginal and Torres Strait Islander Flexible Aged Care Program services under the relevant program guidelines.

For more detailed information about an individual service’s performance against the Quality Standards please search for the service in our Find a report section of the website. 

*Please note the information currently available in the Find a report section relates to residential services. 
**The Commission plans to include information about other service types in this section in 2020, following consultation with key stakeholders.
 

Resource Type
Corporate publications

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Cover Image ACQSC Regulatory Strategy 2019 PDF

Resource Type
Fact sheets

The Aged Care Quality and Safety Commission has worked with a range of stakeholders to develop resources that help aged care providers understand the key concepts of clinical governance and how they can be applied in their service.

Female doctor helping a senior man

Resource Type
Guides & Handbooks

A practical guide developed by the Working Group on Influenza Outbreaks in Residential Care Facilities on behalf of the Communicable Diseases Network of Australia. The purpose of the document is to assist residential care services and carers by providing best practice information for the prevention and management of influenza outbreaks in residential care facilities.

Cover image Guidelines for the Prevention, Control and Public Health Management of Influenza Outbreaks in Residential Care Facilities in Australia

Resource Type
Brochures & Posters
Guides & Handbooks

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

Resource Type
Forms
Language Resources

Download the new single Charter of Aged Care Rights Template for Signing for aged care service providers and their consumers on 1 July 2019. Available in PDF and DOC.

This resource is available in 18 translated languages including: Arabic, Chinese (simplified and traditional), Croatian, Dutch, German, Greek, Hindi, Hungarian, Italian, Korean, Macedonian, Maltese, Polish, Serbian, Spanish, and Vietnamese.

Cover image of Charter of Aged Care Rights Template for Signing Arabic