Residential services

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

This provider frequently asked questions responds to questions to the Commission about use of the psychotropic self-assessment tool in residential aged care services.

On Wednesday 22 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on being prepared for a COVID-19 outbreak.

This fact sheet for providers summarises key learnings and observations from more than 350 COVID-19 outbreaks at residential aged care services across Australia in 2021.

Associate Professor Juanita Breen's presentation on her review of medication-related complaints received by the Commission in 2019-20.

This guidance gives providers practical tips when making reports about serious incidents through the My Aged Care Provider Portal.

This guidance provides information for providers on the problem solving model supports the key elements of an effective incident management system.

On Wednesday 1 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on advanced planning and preparation for emergency events.

This fact sheet provides information on how to complete the Numbers of personnel in the service form.