Skip to main content

Aged Care Quality Standards

Resource Type
Regulatory Bulletins

This Regulatory Bulletin outlines the requirements that must be met before and during the use of restraint. It outlines how the Commission will assess the use of restraint in the context of the Aged Care Quality Standards and the Quality of Care Principles. 

snapshot of the Regulatory Bulletin - restraint

Resource Type
Fact sheets

These scenarios cover a range of examples to help providers understand issues around the use of physical and chemical restraint. They are intended to be illustrative only, and should not be relied upon as authority.

Providers should be mindful of their obligations under the Quality of Care Principles 2014, and pay careful attention to the legislative requirements underpinning the use of restraint when applying those obligations to real-life situations. Further information on provider obligations can be found in this document.

Front page of scenarios document

The Aged Care Quality and Safety Commission (the Commission) has a role in ensuring providers, including Commonwealth-funded aged care service providers, com

On this page you will find all new serious risk decisions for home services made for the month of July 2019 resulting from non-compliance against the Aged Care Quality Standards (Quality Standards). A fact sheet on the Quality Standards can be accessed here.

Home services includes home care services, Commonwealth Home Support Programme (CHSP) services and flexible care services through which short-term restorative care is provided in a home care setting.

 

Service name Commission ID Home Service Provider Serious risk decision date Serious risk decision related to Quality Standard(s)
August 2019        
People Care 700137 People Care Pty Ltd 29/08/2019 Standard 2, Standard 7, Standard 8
July 2019        
No serious risk decisions made in July 2019        

 

 

A Regulatory Bulletin outlining the Commission’s processes and responsibilities relating to serious risk decisions can be accessed here.

Please note the information currently available in the Find a report section is limited to residential services but the Commission plans to include information about other service types in 2020 following consultation with key stakeholders.
 

On this page you will find all new serious risk decisions for residential services made for the month of July 2019 resulting from non-compliance against the Aged Care Quality Standards (Quality Standards). A fact sheet on the Quality Standards can be accessed here.

Residential services includes residential aged care services and flexible care services through which short-term restorative care is provided in a residential care setting.

Service name RACS ID Approved provider Serious risk decision date Serious risk decision related to Quality Standard(s)
August 2019        
Ozcare Keith Turnbull Place 5103 Ozcare 27/08/2019 Standard 3
People Care Pty Ltd 5223    People Care Pty Ltd 23/08/2019 Standard 1, Standard 2, Standard 3, Standard 4, Standard 5, Standard 6, Standard 7, Standard 8
Peter Cosgrove House 2326 RSL LifeCare Limited 16/08/2019 Standard 3
July 2019        
No serious risk decisions were made in July 2019        

A Regulatory Bulletin outlining the Commission’s processes and responsibilities relating to serious risk decisions can be accessed here.

For more detailed information about an individual service’s performance against the Quality Standards please search the service in our Find a report section of the website. 
 

The Aged Care Quality and Safety Commission (Commission) monitors the quality of care and services provided by providers of residential services, home services and National Aboriginal and Torres Strait Islander Flexible Aged Care Program services against the Aged Care Quality Standards (Quality Standards)

Following a performance assessment, a decision is made about whether the provider has complied with the Quality Standards. If a decision is made that a provider has failed to comply with the Quality Standards, the Commission must then decide whether that failure has placed or may place, the safety, health or well-being of an aged care consumer of that service at serious risk

If a serious risk decision is made, the provider is notified of the failure, the area of serious risk and the timetable it has to make the improvements required to return to compliance. The Department of Health is also notified.

The Commission publishes all serious risk decisions made from 1 July 2019 resulting from non-compliance against the Quality Standards for residential services and home services. 

Serious risk decisions made during each month are published in a register at the end of that month and will include: 

  • the name and Commission identifier of the service;
  • the name of the provider of the service;
  • the date the serious risk decision was made; and
  • the specific Quality Standard(s) in which serious risk was found.

For example, if a serious risk decision is made on 20 July 2019, information about that serious risk decision will appear in the July 2019 monthly register, which will be published shortly after the end of July 2019. The register will then be moved to an archive page on the Commission’s website when the next month’s register is published.

You can find the serious risk decisions at -

Residential Services serious risk decisions 
Home Services serious risk decisions 

Of note: serious risk decisions are not made for National Aboriginal and Torres Strait Islander Flexible Aged Care Program services under the relevant program guidelines.

For more detailed information about an individual service’s performance against the Quality Standards please search for the service in our Find a report section of the website. 

*Please note the information currently available in the Find a report section relates to residential services. 
**The Commission plans to include information about other service types in this section in 2020, following consultation with key stakeholders.
 

Resource Type
Guides & Handbooks

This document provides an indication of the Standards that apply to Commonwealth Home Support Programme services delivering particular types of care and services.

Screen shot of Self Assessment Guide for CHSP services

Resource Type
Media (Videos, CDs etc)

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

Screenshot of Arabic 'What do the Quality Standards mean for you' (consumer video)

Resource Type
Brochures & Posters

Our Aged Care Quality Standards Consumer Outcomes A3 Poster has been translated to 25 languages, including Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Icon of Quality Standards Consumer Outcomes Poster (available in 25 languages)

Resource Type
Regulatory Bulletins

Issue No. 2019-5.1. This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Quality Standards. It describes the Commission's systematic approach to assessment of provider performance as a key element of its regulatory practice. Available in PDF.

Cover image of the Commission's regulatory bulletin issue 2019-5