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Aged Care Quality Standards

Updated
23 March 2023
Report,

This report showcases innovative and creative examples shared by providers through the 2022 Enriching life through care national roundtable program on how they are improving aged care across the country. 
 

Cover page - Enriching life through care provider case studies

Updated
23 March 2023
Report,

This report provides a comprehensive picture gained through our 2022 Enriching life through care national roundtable series on the sector’s challenges and experiences in improving the aged care experience for consumers. It also reflects valuable feedback we heard from the sector on their experience of engaging with the Commission and how we are responding to the issues raised.

 

Cover page - Enriching Life Through Care - National Roundtable Program Final Report

7 March 2023
Fact sheet,

Review of the Aged Care Quality Standards was a key recommendation of the Royal Commission into Aged Care Quality and Safety. The Commission is contributing to the review in our role as the national regulator of aged care services. This fact sheet provides further information about our Strengthened Quality Standards pilot project, commencing early 2023.

 

Thumbnail image Strengthened Quality Standards pilot

7 March 2023
Fact sheet,

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

First page of the Food and dining – your choices matter fact sheet

11 January 2023
Regulatory Bulletins,

This Regulatory Bulletin provides guidance on banning orders, the circumstances in which the Commission will make a banning order and the approach that will be taken when deciding whether or not to do so. It includes information on the consequences of breaching a banning order, variation and revocation of banning orders and publication of information on banning orders.

 

RB 2023–17 – Banning Orders – first page image

Introduction

This paper presents a high-level overview of contemporary evidence regarding food services in residential aged care settings.

22 December 2022
Fact sheet,

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

 

First page of the Code of Conduct for Aged Care – case studies for consumers fact sheet including an image of an elderly man with a carer

22 December 2022
Fact sheet,

The case studies for approved providers and their workers have been designed to inform and educate the workforce about the 8 elements of the Code of Conduct for Aged Care (the Code). A range of case studies provide examples both consistent and inconsistent with the Code.

 

 

First page of the Code of Conduct for Aged Care – case studies for workers and providers fact sheet

22 November 2022
Fact sheet,

In this fact sheet, the Commission addresses the expectation that providers will have appropriate and robust workforce governance and management processes in place to ensure consumers have continuity of safe and quality care and services in anticipation of any external workforce pressures.

Workforce governance fact sheet

Updated
15 March 2023
Guides,

This resource is a guide to specific responsibilities for approved providers in relation to their governance arrangements.

Provider responsibilities relating to governance – Guidance for approved providers

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