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Fact sheet

Updated
25 January 2023
Fact sheet,

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

First page of the Food and dining – your choices matter fact sheet

22 December 2022
Fact sheet,

The case studies for consumers have been designed to inform consumers and their families about the new Code of Conduct for Aged Care (the Code). The resource explores the 8 elements of the Code, listing some examples of expected behaviour for each element, as well as a case study example.

 

First page of the Code of Conduct for Aged Care – case studies for consumers fact sheet including an image of an elderly man with a carer

22 December 2022
Fact sheet,

The case studies for approved providers and their workers have been designed to inform and educate the workforce about the 8 elements of the Code of Conduct for Aged Care (the Code). A range of case studies provide examples both consistent and inconsistent with the Code.

 

 

First page of the Code of Conduct for Aged Care – case studies for workers and providers fact sheet

7 December 2022
Fact sheet,

On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care delivered in a home or community setting.

This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

Translated versions of this fact sheet will be available soon.

Cover page - What is the SIRS? Information for home services care recipients fact sheet

30 November 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to Reportable incidents: missing consumers. The fact sheet has been developed for providers of home services.

SIRS Home services - Reportable incidents: missing consumers

30 November 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to Reportable incidents: inappropriate use of restrictive practices. The fact sheet has been developed for providers of home services.

SIRS Home services - Reportable incidents: inappropriate use of restrictive practices

1 December 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to Reportable incidents: neglect. The fact sheet has been developed for providers of home services.

SIRS Home services - Reportable incidents: neglect

30 November 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to Reportable incidents: stealing or financial coercion by a staff member. The fact sheet has been developed for providers of home services.

Reportable incidents: stealing or financial coercion by a staff member

30 November 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to Reportable incidents: unexpected death. The fact sheet has been developed for providers of home services.

SIRS Home services - Reportable incidents: Reportable incidents: unexpected death

30 November 2022
Fact sheet,

This Serious Incident Response Scheme (SIRS)fact sheet covers the reporting of incidents relating to Reportable incidents: SIRS Home services - Reportable incidents: psychological or emotional abuse. The fact sheet has been developed for providers of home services.

SIRS Home services - Reportable incidents: psychological or emotional abuse

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