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Translation and other support

Do you need support with an interpreter, translation or other services? There are services available to support your needs.

Translating and Interpreting Services

Image of 'national interpreter symbol' translating and interpreting services

If you need an interpreter, you can ask us to arrange one when you call.

Alternatively, you can contact one of the services below and ask them to help contact us on 1800 951 822:

The Translated information for consumers poster provides information in multiple languages on how to contact us using an interpreter.

National Relay Service

National Relay Service logo yellow infographic

If you have a hearing or speech impairment, you can contact us through the National Relay Service:

•    TTY users: phone 1800 555 677 then ask for our number 1800 951 822
•    Speak and Listen users: phone 1800 555 727 then ask for our number 1800 951 822
•    Internet relay users: connect to the National Relay Service and enter 1800 951 822.


We are committed to providing information and services in a non-discriminatory and accessible way. This is a requirement under the Disability Discrimination Act 1992. We also aim to meet the Australian Government’s web accessibility requirements. This includes meeting the World Wide Web Consortium’s Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) at level AA. It is important to us that our information is accessible to everyone.

How to listen to the website

If you have trouble reading text, you may prefer to use ReadSpeaker to listen to it instead. To do this, select the listen button near the top of most pages within our website.

Image of Listen accessibility icon

ReadSpeaker will highlight the text as it reads it to you. Use the settings icon to change the text colour, size and how fast ReadSpeaker reads the text to you. If you have trouble hearing the voice, check your volume settings.

Contact us

If you have any trouble accessing a file or document, you can request an accessible version. For any accessibility or usability issues please contact us.

Tuesday, 8 December 2020 - 8:09am