The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner. As these take effect from 1 January 2020, the content on this page is currently undergoing review. For a summary of key changes, please click here.
This page contains corporate documents for the Aged Care Quality and Safety Commission (the Commission).
Archived corporate documents and publications for the Australian Aged Care Quality Agency and the Aged Care Complaints Commissioner are available below.
- Download Corporate plan – 2019 - 2020
Statements of Expectations and Intent
On 25 February 2019, the Hon Ken Wyatt AM MP, Minister for Senior Australians and Aged Care and Minister for Indigenous Health, issued the Commission with a Statement of Expectations.
This Statement of Expectations outlines the Australian Government’s expectations of the Commission in carrying out its role and functions in the context of the Government’s policy agenda. The Statement also outlines expectations for how the Commission manages our relationships with the Government, consumers, other key stakeholders and issues of transparency and accountability.
In response, the Commission has issued a Statement of Intent. Click on the links below to download the documents:
Memorandums of Understanding
Aged Care Quality and Safety Commission and Department of Health
This Memorandum of Understanding (MoU) describes how the Aged Care Quality and Safety Commission and the Department of Health will work together.
The MoU recognises and supports the linked work and responsibilities across the Aged Care Quality and Safety Commission and the Department of Health.
It describes how the two organisations will work together and their responsibilities as set out in the
- Aged Care Quality and Safety Commission Act 2018
- Aged Care Quality and Safety Commission (Consequential and Transitional Provisions) Act 2018
- Aged Care Act 1997
- Principles and legislative instruments made under these Acts
Click on the links below to download the documents:
- Memorandum of Understanding between the Commission and the Department of Health April 2019 (PDF, 239.46 KB)
- Memorandum of Understanding between the Commission and the Department of Health Schedule 1. Communication & Data (PDF, 555.02 KB)
Aged Care Quality and Safety Commission and Australian Health Practitioner Regulation Agency
This Memorandum of Understanding (MoU) describes how the Aged Care Quality and Safety Commission and the Australian Health Practitioner Regulation Agency (AHPRA) will share information in a more timely manner, where there may be concerns in aged care. It will also support better two-way communication between the Commission and AHPRA, in turn helping both parties better fulfil their statutory mandates.
- Memorandum of Understanding between the Commission and the Australian Health Practitioner Regulation Agency (PDF, 515 KB)
Aged Care Quality and Safety Commission and NSW Health Care Complaints Commission
This Memorandum of Understanding documents the shared operational understandings and agreed protocols of the parties with respect tot he exchange of information in the course of exercising their functions and powers under applicable legislation.
- Memorandum of understanding between the Aged Care Quality and Safety Commission and the NSW Health Care Complaints Commission
- Download the Regulatory Strategy (PDF and accessible version available)
The Aged Care Quality and Safety Commission's Regulatory Strategy is a document detailing the Commission's approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.
It outlines the way in which the Commission will use a proportionate, risk-based approach to achieving its regulatory objectives and includes:
- the Commission’s regulatory approach
- engaging and empowering consumers
- dealing with complaints
- oversight of risk
- responsive risk-based regulation
- understanding and responding to systemic risk
- understanding and responding to provider risk
- determining appropriate regulatory action
- transparency of performance information
- performance assessment reports
- sector performance trends
- regulatory decisions and complaints directions
- informing and working with stakeholders
- monitoring and improving our performance.
The purpose of this document is to provide clarity and transparency about the Commission’s approach to regulation. As an overarching strategy it informs the Commission’s operational policy and engagement with stakeholders.