Standard 2: The organisation makes the governing body responsible for meeting the requirements to provide quality funded aged care services.
Under this standard, you must:
- have strong long-term partnerships with older people
- encourage a culture of quality, safety and inclusion that supports aged care workers and older people
- be accountable (responsible), have quality systems and processes, and keep policies and procedures up to date
- use a risk management system
- use an incident management system
- encourage and support workers and older people to make complaints and give feedback
- manage older people’s information in the right way
- understand, plan and manage your workforce needs
- make sure your workers are competent and have the skills they need to do their job well
- plan for and manage emergencies and disasters.
You can find more information on the Standard 2 guidance page.
Who Standard 2 applies to
Standard 2 applies to Australian Government-funded aged care providers registered in:
- Category 4 – personal care and care support in the home or community (including respite)
- Category 5 – nursing and transition care
- Category 6 – residential care (including respite).
Resources
These resources help providers and workers understand and comply with Standard 2: The organisation. They also encourage you to follow best practice in how you provide your services and help you to continuously improve.
- Standard 2: The Organisation – Provider fact sheet
- Standard 2: The Organisation - Introductory video
- Access our strengthened Quality Standards resources on our Guidance and resources page
