Our role is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. We promote high quality care and services to safeguard everyone who is receiving Australian Government funded aged care.
We independently accredit, assess and monitor aged care services subsidised by the Australian Government. We also resolve complaints about these services. Through our engagement and education work we aim to build confidence and trust in aged care, empower consumers, support providers to comply with quality standards, and promote best practice service provision.
The Commission replaces the Australian Aged Care Quality Agency and the Aged Care Complaints Commissioner. Combining these functions into one independent agency strengthens the focus on consumers, streamlines regulation, supports better engagement with consumers and providers, and promotes transparency.
From 1 January 2020, aged care approval and compliance functions will transfer to us from the Department of Health.
The Commission’s vision is for a world-class aged care service driven by empowered consumers who enjoy the best possible quality of life. As an Australian public service agency, we share the values of the broader public service, including impartiality, commitment to service, accountability, respect and ethical behaviour. The priorities of safety, quality and informed consumer choice are at the heart of Australian aged care reform.