To protect and improve the safety, health, wellbeing and quality of life of people receiving Australian funded aged care.
Older Australians trust and have confidence that aged care services protect and enhance their safety, health, wellbeing and quality of life.
We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers.
We are invested in engagement and education to:
- build confidence and trust in aged care
- empower consumers
- support providers to comply with quality standards
- promote best practice service provision.
We are also responsible for:
- granting approval for providers to deliver aged care services
- administering the Serious Incidents Response Scheme
- reducing the use of restrictive practices.
We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed.
We also resolve complaints about services.
We undertake our work so it is consistent with the Australian Public Service (APS) Values which are set out in section 10 of the Public Service Act 1999.
We are apolitical and provide the Australian Government with advice that is frank, honest, timely and based on the best available evidence.
Committed to service
We are professional, objective, innovative and efficient, and work collaboratively to achieve the best results for the Australian community and the Government.
We are open and accountable to the Australian community under the law and within the framework of the ministerial responsibility.
We respect all people, including their rights and their heritage.
We demonstrate leadership, are trustworthy, and act with integrity, in all that we do.