The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner. As these take effect from 1 January 2020, the content on this page is currently undergoing review. For a summary of key changes, please click here.
The role of the Aged Care Quality and Safety Commission (Commission) is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services, and the primary point of contact for consumers and providers in relation to quality and safety.
We promote high quality care and services to safeguard everyone who is receiving Australian Government funded aged care.
The Commission has responsibility for approving providers and receiving compulsory reports.
We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations, and we determine compliance requirements to be imposed on providers (such as sanctions). We also resolve complaints about these services. Through our engagement and education work we aim to build confidence and trust in aged care, empower consumers, support providers to comply with quality standards, and promote best practice service provision.
We undertake our work consistent with the Australian Public Service (APS) values, outlined in the Public Service Act 1999.
We are apolitical and provide the Government with advice that is frank, honest, timely and based on the best available evidence.
Committed to service
We are professional, objective, innovative and efficient, and work collaboratively to achieve the best results for the Australian community and the Government.
We are open and accountable to the Australian community under the law and within the framework of the Ministerial responsibility.
We respect all people, including their rights and their heritage.
We demonstrate leadership, are trustworthy, and act with integrity, in all that we do.