The Commission regulates digital platform operators under the new Aged Care Act 2024. If you’re a digital platform operator, there are obligations you need to meet.
Who is a digital platform operator
A digital platform operator is a person or organisation that operates (runs) an application (app), website or system that older people can use to access services in the Australian Government aged care sector.
Your obligations as a digital platform operator
All digital platform operators need to meet obligations about checking and displaying on the platform:
- registration and banning orders
- worker screening
- credentials and qualifications.
Digital platform operators that are constitutional corporations need to meet obligations about:
- operating the digital platform
- displaying the Statement of Rights on the platform
- managing complaints
- managing reportable incidents
- reporting
- record keeping
- providing information.
If you don’t meet your obligations, we have certain compliance and enforcement actions we can take under the new Aged Care Act. To find more information about your obligations, you can use the Aged Care Provider Requirements Search on the Department of Health, Disability and Ageing’s website.
What you need to do
If you’re a digital platform operator that is a constitutional corporation, you must notify (tell) us within 14 days of starting operations:
- that you’re operating the platform
- the service types you plan to provide access to through your platform.
If there’s a change in the operator of the digital platform, the new operator must tell us within 14 days.
If you’re not a constitutional corporation, you don’t have to notify us of these things.
You can find more information about constitutional corporations on the Fair Work Commission website.
How to tell us you’re operating a digital platform
Complete the Digital platform operator notification form to notify or update us about your operation.
If you are a digital platform operator who is also a registered provider, or planning to be one, you still need to tell us you are operating a digital platform through this form.
Email the completed form and all supporting documents to registrar.applications@agedcarequality.gov.au within 14 days of:
- your operation commencing, or
- changes in your operation.
Quarterly reporting requirements
If you're a digital platform operator that is a constitutional corporation, you must report to us each quarter. Your quarterly report needs to include:
- the number and type of complaints you received, referred or handled about providers and workers
- the number and type of reportable incidents you reported, referred or handled about providers and workers
- the number and details of people receiving services via the platform, and people and organisations that you removed from your platform, and why
- the total number of workers, providers and other organisations that requested access to the platform to offer services
- the number of older people who received services through the platform.
You must submit 4 quarterly reports each financial year.
These reporting periods and submission dates apply from the start of the Aged Care Act 2024:
| 2025-26 quarter | Reporting period | Due date |
|---|---|---|
|
Quarter 2 |
1 November – 31 December 2025 |
5 May 2026 |
|
Quarter 3 |
1 January – 31 March 2026 |
5 May 2026 |
|
Quarter 4 |
1 April – 30 June 2026 |
4 August 2026 |
Check this webpage for updates on quarterly reports, including format and submission details.
