Make a complaint
Find out what you need to know about the reforms if you’re working or thinking about working in the aged care sector.
The Code of Conduct for Aged Care describes how you must behave and treat people in your care. Find out more, including how we address Code of Conduct issues.
Learn about notifying reportable incidents under the Serious Incident Response Scheme.
Discover our online learning modules and workshops to support you in your important role in the delivery of safe and quality care.
Learn how an enjoyable food and dining experience improves the health, wellbeing and quality of life for people in your care.
Explore our resources for workers in aged care.
Information and resources to help you to provide good, culturally safe aged care for First Nations older people.
Working in aged care offers variety, personal growth and the chance to make a difference to the lives of others.
It’s okay to raise a concern or complaint about aged care or your workplace. Your feedback helps improve the quality and safety of aged care.
Aged care workers play a vital role in keeping older people safe, healthy and well. To do this, you need support from your employer and from us.
*some complaints closed may have beenreceived in previous months