Make a complaint
If you have concerns about an aged care provider, worker or responsible person, you can talk to us.
Learn about what happens when you make a complaint and how we can help you to resolve the issue.
Good complaints handling leads to better care for older people. Read about the systems providers need to have for resolving complaints.
Answers to a range of FAQs about our complaints process for older people, providers and workers.
This Policy explains our complaint handling service, how to make a complaint about aged care, and how we will respond.
*some complaints closed may have beenreceived in previous months