From 1 November 2025, the Support at Home program replaces the:
- Home Care Packages (HCP) program
- Short-Term Restorative Care (STRC) Programme.
Support at Home helps you to:
- keep living at home longer
- stay connected to your community
- receive access to a wide range of services, equipment and home modifications
- receive health and wellbeing support.
The Department of Health, Disability and Ageing leads Support at Home. You can find more information about Support at Home on the My Aged Care website.
Support at Home short-term pathways
Older people using Support at Home also have access to 3 short-term pathways to help them stay at home longer:
- Assistive Technology and Home Modifications (AT-HM) scheme
- Restorative Care Pathway
- End-of-Life Pathway.
Assistive Technology and Home Modifications Scheme
Through the new AT-HM scheme, you can receive funding to help you get the products, equipment and home modifications you need, to help you keep living at home. This funding is based on your assessment. It doesn’t come out of your ongoing Support at Home budget.
Restorative Care Pathway
The Restorative Care Pathway provides short-term funding for intensive allied health or nursing. You can use this service to help you get back or keep day-to-day functioning and prevent decline.
End-of-Life Pathway
The End-of-Life Pathway provides more care and services if you have 3 months or less to live, and want to stay in your home.
Our role
We expect care and services under Support at Home to be:
- safe
- respectful
- delivered upholding your rights and meeting your needs.
We’ll protect the rights of older people who receive Support at Home. We’ll do this through our regulatory activities. We hold providers, responsible persons and workers accountable for meeting their obligations.
The provider’s role
Under the new Aged Care Act 2024, providers must:
- show they understand the Statement of Rights and have practices to make sure they uphold them
- support your right to give feedback or make a complaint to them or to us
- deliver services and care in line with the strengthened Aged Care Quality Standards
- follow the Code of Conduct for Aged Care (Code) and make sure their workers and responsible persons follow the Code.
If you have concerns
If you’re concerned about the care you’re receiving, you should:
- talk to your provider and ask them to fix the issue
- raise your concerns or make a complaint to us.
If you need help making a complaint or finding information, contact the Older Persons Advocacy Network (OPAN) for free, independent and confidential support. Call the Aged Care Advocacy Line on 1800 700 600.
