Volunteers in aged care

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Volunteers and the Code of Conduct for Aged Care

Watch this video for an introduction to the Code of Conduct for Aged Care. The Code will help you to better understand what is expected of you when supporting older Australians.

Transcript for 'Volunteers and the Code of Conduct for Aged Care'

The following resources provide more information on the Code of Conduct for Aged Care.  

Volunteers and the Serious Incident Response Scheme

Watch this video for an introduction to the Serious Incident Response Scheme (SIRS).

Transcript for 'Volunteers, reportable incidents and the SIRS'

The following resources provide more information on the Serious Incident Response Scheme (SIRS).

Volunteers and Complaints

Watch this video for information on Complaints.

Transcript for 'Supporting older people to raise a concern'

The following resources provide more information on Complaints.

Resource Type
Fact sheet,
Topics
Education and training
thumbnail resources page for volunteers in aged care
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples. 

Aboriginal and Torres Strait Islander readers are advised that content on this website may contain images of deceased persons.