We welcome your feedback, concerns and enquiries to the Aged Care Quality and Safety Commission. We will respond during business hours 9am to 5pm AEST Monday to Friday.
Phone
Enquiries
Please call 1800 951 822 (free call) for all enquiries, except for Serious Incident Response Scheme (SIRS) enquiries.
Serious Incident Response Scheme enquiries
If you have a Serious Incident Response Scheme (SIRS) enquiry, you can:
- call us for free on 1800 081 549 9am to 5pm Monday to Friday; 8am to 6pm Saturday to Sunday
- email us at sirs@agedcarequality.gov.au
Postal address
Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city
Directory
Share your concerns about an aged care provider for an upcoming audit or quality review:
1800 951 822 (free call)
Lodge a complaint about an aged care service provider:
1800 951 822 (free call)
Calling from outside Australia?
Translation, accessibility and other support
Please visit our Translation and other support page for details on translation services and accessibility support.
Freedom of Information enquiries
For any requests under the Freedom of Information Act 1982 or enquiries about information we publish under the Information Publication Scheme visit Access to information or email foi@agedcarequality.gov.au.
Media requests
For media requests, contact media@agedcarequality.gov.au or view our latest media releases.
Follow us
We use the following social media channels:
- Facebook (@AgedCareQuality)
- LinkedIn (linkedin.com/company/agedcarequality)
- Twitter (@AgedCareQuality)
- YouTube (youtube.com/AgedCareQuality)