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Contact us

We welcome your feedback, concerns and enquiries to the Aged Care Quality and Safety Commission. We will respond during business hours 9am to 5pm AEST Monday to Friday.


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Please call 1800 951 822 (free call) for all enquiries, except for Serious Incident Response Scheme (SIRS) enquiries.

Serious Incident Response Scheme enquiries

If you have a Serious Incident Response Scheme (SIRS) enquiry, you can:


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Postal address

Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city


Share your concerns about an aged care provider for an upcoming audit or quality review:

1800 951 822 (free call)

Lodge a complaint about an aged care service provider:

1800 951 822 (free call)

Calling from outside Australia?

+61 2 9633 1711

Translation, accessibility and other support

Please visit our Translation and other support page for details on translation services and accessibility support.

Freedom of Information enquiries

For any requests under the Freedom of Information Act 1982 or enquiries about information we publish under the Information Publication Scheme visit Access to information or email

Media requests

For media requests, contact or view our latest media releases.

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We use the following social media channels:

Tuesday, 20 July 2021 - 12:33pm