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Contact us

We welcome your feedback, concerns and enquiries to the Aged Care Quality and Safety Commission. We will respond during business hours Monday to Friday 9am to 5pm AEST.


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Please call 1800 951 822 (free call) for all enquiries, except for Serious Incident Response Scheme (SIRS) enquiries.

For all SIRS enquiries, please call 1800 081 549 (free call).


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Postal address

Aged Care Quality and Safety Commission
GPO Box 9819


Share your concerns about an aged care provider for an upcoming audit or quality review:

1800 951 822 (free call)

Lodge a complaint about an aged care service provider:

1800 951 822 (free call)

Calling from outside Australia?

+61 2 9633 1711

Translation, accessibility and other support

Please visit our Translation and other support page for details on translation services and accessibility support. 

FOI enquiries

For any requests under the Freedom of Information Act 1982 or enquiries about information we publish under the Information Publication Scheme please refer to the Freedom of Information page or email

Media requests

For media requests, contact or view our latest media releases.

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Monday, 19 April 2021 - 4:33pm