You can make an enquiry or raise a concern with the Aged Care Quality and Safety Commission. You can get in touch with us by phone, email or by mail. We will respond during the business hours of 9 am to 5 pm (AEST) Monday to Friday.
Phone
Please call us on 1800 951 822 (free call) for all enquiries, including lodging a complaint about an aged care service provider, or on +61 2 9633 1711 if you’re calling from outside Australia.
Serious Incident Response Scheme
If you have an enquiry specifically about the Serious Incident Response Scheme (SIRS), go to our SIRS page.
Postal address
Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city
Translation, accessibility and other support
Please visit our Translation and other support page for details on translation services and accessibility support.
Freedom of Information enquiries
For any requests under the Freedom of Information Act 1982 or enquiries about information we publish under the Information Publication Scheme visit Access to information or email foi@agedcarequality.gov.au.
Media requests
For media requests, contact media@agedcarequality.gov.au or view our latest media releases.
Social media
You can follow us on our social media channels:
- Facebook (@AgedCareQuality)
- LinkedIn (linkedin.com/company/agedcarequality)
- Twitter (@AgedCareQuality)
- YouTube (youtube.com/AgedCareQuality)