Contact us

The Commission is the primary point of contact for the quality and safety of aged care services.

You can contact us to request information, submit feedback, a concern or a complaint.

You also have a wide selection of consumer and provider resources you can access to help you understand the work we do.

Click here if you would like to view our notice of collection.

How can we help you?
My complaint is about
Do you work for an aged care service and want to complain about an employment matter?
Is this impacting on or about a consumer’s care?

If you have a concern about the care you or someone else is receiving from the Australian Government-funded aged care service, you can lodge a complaint here.

Choose your preferred method

Online enquiry

Please allow 3 business days for a response.

Phone 1800 951 822

Available Monday to Friday from 9 am to 5 pm.

 

To place an order from the range of resources we have, go to our Resource Library.

Unfortunately we can't help with personal employment matters.

Please talk to your human resources department, union or professional organisation. The Fair Work Ombudsman may be able to help you.

We can only help with complaints about Australian Government-funded aged care services.

If you are unsure, please contact us by choosing your preferred method.

Online Enquiry

Please allow 3 business days for a response from us.

Phone 1800 951 822

Available Monday to Friday from 9 am to 5 pm.

 

Please visit the Complaints about us page.

Choose your preferred method

Call us on 1800 951 822

 

If you have a concern about an Australian Government-funded aged care provider or service, you can lodge a complaint here.

Phone

Please call us on 1800 951 822 (free call) for all enquiries, including lodging a complaint about an aged care service provider, or on +61 2 9633 1711 if you’re calling from outside Australia. The customer contact team's operation hours are 9:00 am to 5:00 pm Monday to Friday.

If your enquiry or complaint is about food, nutrition and dining in aged care you can call our dedicated Food, Nutrition and Dining Hotline on 1800 844 044, 9am to 5pm AEST, Monday to Friday.

Email

info@agedcarequality.gov.au

Postal address

Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city

Translation, accessibility and other support

Please visit our Translation and other support page for details on translation services and accessibility support.

Freedom of Information enquiries

For any requests under the Freedom of Information Act 1982 or enquiries about information, we publish under the Information Publication Scheme visit Access to information or email foi@agedcarequality.gov.au.

Media requests

For media requests, contact media@agedcarequality.gov.au or view our latest media releases.

Speaker requests

We consider speaker requests from external organisations. If you would like to request a Commission representative to participate in your meeting or event, please complete the online form.

Speaker request expression of interest form

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