The Commission is the primary point of contact for the quality and safety of aged care services.
We monitor and assess providers so they meet their responsibilities and obligations, and we hold them to account if they fail to meet them.
You can contact us to request information, submit feedback, a concern or a complaint.
We work with providers, consumers and their representatives to resolve concerns and complaints.
You can access a wide selection of consumer and provider resources to help you understand the work we do.
Phone
Please call us on 1800 951 822 (free call) for all enquiries, including lodging a complaint about an aged care service provider, or on +61 2 9633 1711 if you’re calling from outside Australia.
Postal address
Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city
Translation, accessibility and other support
Please visit our Translation and other support page for details on translation services and accessibility support.
Freedom of Information enquiries
For any requests under the Freedom of Information Act 1982 or enquiries about information, we publish under the Information Publication Scheme visit Access to information or email foi@agedcarequality.gov.au.
Media requests
For media requests, contact media@agedcarequality.gov.au or view our latest media releases.
Speaker requests
We consider speaker requests from external organisations. If you would like to request a Commission representative to participate in your meeting or event, please complete the online form.