The Commission is the primary point of contact for the quality and safety of aged care services.
You can contact us to request information, submit feedback, a concern or a complaint.
You also have a wide selection of consumer and provider resources you can access to help you understand the work we do.
Please call us on 1800 951 822 (free call) for all enquiries, including lodging a complaint about an aged care service provider, or on +61 2 9633 1711 if you’re calling from outside Australia. The customer contact team's operation hours are 9:00 am to 5:00 pm Monday to Friday.
Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city
Translation, accessibility and other support
Please visit our Translation and other support page for details on translation services and accessibility support.
Freedom of Information enquiries
For any requests under the Freedom of Information Act 1982 or enquiries about information, we publish under the Information Publication Scheme visit Access to information or email firstname.lastname@example.org.
We consider speaker requests from external organisations. If you would like to request a Commission representative to participate in your meeting or event, please complete the online form.