Priority 2 reportable incident
Based on the information you have provided it appears that this incident is a Neglect – Priority 2 reportable incident.
Priority 2 incidents must be reported to the Aged Care Quality and Safety Commission within 30 days of you becoming aware of the incident.
It is your responsibility to initiate a timely response to every serious incident regardless of whether the incident is categorised as Priority 1 or 2. The timeframe for reporting a serious incident to the Commission is separate from and in no way modifies your obligation to respond speedily to all serious incidents.
You must report the incident through the My Aged Care Provider Portal.
Go to My Aged Care Provider Portal
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