Instructions for completion
With the transition to the new Aged Care Act on 1 November 2025, we understand you may need expedited support during this period. We will have an escalation process in place to prioritise and respond to your requests for assistance.
For urgent matters or complaints, please call 1800 951 822.
If your enquiry is about the Serious Incident Response Scheme (SIRS) you can either use the provider enquiry form or you can email sirs@agedcarequality.gov.au.
