Provides a way for you to identify which governance obligations apply to your registration category, and to plan and record the actions and review dates you need to meet them.
Provider governance checklist (PDF 370.5 KB)
Joint letter from the Department of Health, Disability and Ageing and Aged Care Quality and Safety Commission on Support at Home pricing information and service agreements.
joint_letter_from_the_acqsc_and_dhda.pdf (PDF 236.22 KB)
Explains the governing body membership requirements, including what ‘independent non-executive’ and ‘clinical care experience’ mean, and how to apply for a determination if you can’t meet one or both requirements.
Membership of governing bodies fact sheet (PDF 214.43 KB)
Explains the quality care advisory body obligations, including who must be on the advisory body and what actions, reports and feedback are required.
Quality care advisory body fact sheet (PDF 196.24 KB)
An Exchange of Letters between the Health and Community Services Complaints Commission NT (HCSCC) and the Aged Care Quality and Safety Commission (ACQSC) was finalised on 7 October 2025.
The Exchange of Letters promotes a commitment to working together and outlines each agency’s role, function, and the agreed arrangements to support information sharing.
exchange_of_letters_between_hcss_and_the_acqsc.pdf (PDF 646.36 KB)
An Exchange of Letters (EoL) between the Victoria Health Complaints Commission and the Aged Care Quality and Safety Commission was finalised on 17 September 2025. The EoL promotes a commitment to working together and outlines each agency’s role, function, and the agreed arrangements to support information sharing.
exchange_of_letters_between_the_hcc_and_the_acqsc.pdf (PDF 291.54 KB)
An Exchange of Letters (EoL) between the Aged Care Quality and Safety Commission and the Victoria Disability Worker Commission was finalised on 7 November 2025. The EoL promotes a commitment to working together and outlines each agency’s role, function, and the agreed arrangements to support information sharing.
exchange_of_letters_between_the_acqsc_and_vdwc.pdf (PDF 364.57 KB)
This MoU documents the shared operational understandings and agreed protocols of the parties with respect to the exchange of information in the course of exercising their functions and powers under applicable legislation.
The new Aged Care Act puts the rights of our Elders and older people first. It includes a Statement of Rights for people who get aged care.
First Nations Statement of Rights Information Sheet (PDF 787.07 KB)
Read the open letter to older people, families and supports from the Commissioner and Complaints Commissioner explaining how the new Aged Care Act 2024 uphold your rights in aged care, and the support available to you to raise a concern, provide feedback or make a complaint.
Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers.
This policy includes information about:
- who is a worker
- what is worker risk
- key obligations relating to managing worker risks
- worker screening
- our approach to managing worker risks through detection, assessment and response.
Managing worker risk policy (PDF 419.34 KB)
Use this form to notify or update the Commission about your operations as a digital platform operator.
Digital platform operator notification form (PDF 262.94 KB)
Use this form to request to waive the fees that apply to registration and variation.
Fee waiver eligibility form (PDF 215.83 KB)
Providers must determine your evaluated minimum liquidity amount each quarter.
Use this approved form to notify the Commission that you are:
- electing to maintain,
- revoking an election to maintain, or
- re-determining
an evaluated minimum liquidity amount (evaluated MLA) under the Aged Care Financial and Prudential Standards 2025.
Evaluated MLA notification form (PDF 562.05 KB)
This document provides an overview of resources and learning opportunities to help aged care workers understand changes in the new Aged Care Act, and how they affect them, including :
- Aged Care Quality Standards
- Statement of Rights
- Aged Care Code of Conduct
- worker screening
- whistle blower protections
- complaints.
Resources for aged care workers – New Aged Care Act (PDF 581.94 KB)
Joint letter from the Deputy Secretary, Ageing and Aged Care Group, Department of Health, Disability and Ageing and the Commissioner to Board Chairs and CEOs of Residential Aged Care Providers on Star Ratings Compliance rating.
The Commission released the draft Regulatory Strategy 2025–26 for feedback in August 2025. This consultation report summarises what we heard during the consultation process, and what we did in response.
public_consultation_report_-_2025-26_regulatory_strategy.pdf (PDF 315.59 KB)
2025-26 Regulatory Strategy
Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments.
Consultation Report – draft Regulatory Strategy 2025-26
The Commission released the draft Regulatory Strategy 2025–26 for feedback in August 2025. This consultation report summarises what we heard during the consultation process, and what we did in response.
2025-26 Regulatory Strategy (PDF 1.83 MB)
Draft Regulatory Strategy 2025–26 Public Consultation Report (PDF 315.6 KB)
The Aged Care Act 2024 (the Act) and the Aged Care Rules 2025, which started on 1 November 2025, introduced changes to reportable incidents through the Serious Incident Response Scheme (SIRS). This quick guide provides an overview of these changes.
The information in this fact sheet provides general guidance only. It’s your responsibility to know your obligations and legal responsibilities under the Act and the Aged Care Rules.
