An effective Incident Management System (IMS) helps you respond to incidents. It also allows you to take steps to ensure they don't happen again.
An IMS includes:
- policies and procedures to prevent and manage incidents
- tools for documenting incidents and finding solutions
- training to improve safety.
The system helps create a cycle of learning and continuous improvement.
It helps providers learn from incidents.
It allows workers to make good decisions about managing risks in unique environments.
It also empowers providers to improve their service. This, in turn, makes care better for the people receiving that service.