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Resource Type
Media (Videos, CDs etc)

In this short video, we discuss reporting incidents under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Reportable incidents under the SIRS video thumbnail

Resource Type
Media (Videos, CDs etc)

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Incident management under the SIRS video thumbnail

Resource Type
Media (Videos, CDs etc)

In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.

Benefits of effective incident management video thumbnail

Resource Type
Media (Videos, CDs etc)

In this short video, Aged Care Quality and Safety Commissioner Janet Anderson provides an overview for approved residential aged care providers of the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

SIRS overview video thumbnail image

Resource Type
Media (Videos, CDs etc)

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This fourth webinar discussed the role of the Commission under the SIRS.

SIRS webinar #4 thumbnail image

Resource Type
Fact sheets

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist ahead of the scheme commencing on 1 April 2021.

Screenshot of SIRS Readiness Checklist document

Resource Type
Media (Videos, CDs etc)

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This third webinar discussed reporting incidents to the Commission under the SIRS.

SIRS webinar #3 screen shot

Resource Type
Guides & Handbooks

This booklet aims to give guidance on how to:

  • create an effective, resolution focused complaints system in aged care services and how to enhance existing processes
  • maintain compliance with Standard 6
  • encourage a positive, blame-free culture around complaints handling in aged care services by fostering an understanding of the complaints process and how it affects the people involved, and setting out the essential elements for the effective management of complaints within a service including skills, procedures and policies.
Better practice guide to complaints handling in aged care services front cover

Resource Type
Fact sheets

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Recording incidents in an incident management system fact sheet page one image

Resource Type
Brochures & Posters

This poster outlines the 6 essential elements of effective incident management systems.

This resource is not available to order.

Image of incident management systems A3 poster

Resource Type
Corporate publications

The Commission has produced a glossary of common terms to aid understanding of the aged care services sector. The list is not intended to be exhaustive and is provided as general information only. 

A web page version of the glossary, with hyperlinks to each individual letter for ease of searching can be viewed here.

Glossary March 2021

Resource Type
Media (Videos, CDs etc)

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This second webinar discussed the importance of an effective Incident Management System under the SIRS.

screenshot from the second Serious Incident Response Scheme webinar

Resource Type
Guides & Handbooks

This guidance provides information for providers to help them to develop and embed a best practice incident management system which enables them to respond to and manage specific incidents and near misses by assessing:

Guidance cover

Resource Type
Fact sheets

A fact sheet outlining the new Aged Care Quality Standards.

This resource is not available to order.

 Image of Aged Care Quality Standards PDF

Resource Type
Guides & Handbooks

This guidance on the Serious Incident Response Scheme is for residential aged care providers. The Scheme comes into effect on 1 April.

Australians have a right to live free from abuse and neglect as a matter of human rights, current law and reasonable community expectation. These rights, which do not diminish with age, include the right to live dignified, self-determined lives, free from exploitation, violence and abuse. In addition, consumers of Commonwealth-funded aged care services have specific rights and expectations for safe and quality care and services. 

Image of Serious Incident Response Scheme Guidelines for residential aged care providers

Resource Type
Media (Videos, CDs etc)

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This first webinar provides an introduction to SIRS and the importance of incident management systems.

Image of Aged care Commissioner Janet Anderson speaking at the The Serious Incident Response Scheme (SIRS) webinar #1 - 25 February 2021

Resource Type
Fact sheets

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

Image of What is an effective incident management system? Serious Incident Response Scheme Factsheet

Resource Type
Fact sheets

This fact sheet provides guidance to providers of aged care on the Serious Incident Response Scheme (SIRS), a new Government initiative to help reduce the risk of abuse and neglect for people living or staying in a residential aged care home. Australians have a right to live free from abuse or neglect. The SIRS will strengthen aged care systems to reduce the risk of abuse and neglect. It will also help to build providers’ capability to respond to serious incidents promptly and decisively, and to ensure that aged care consumers have the support they need.

Image of What is the SIRS? A fact sheet for aged care providers thumbnail

Resource Type
Fact sheets

This fact sheet provides guidance to aged care consumers, on their right to safe and quality care and to live without abuse or neglect. The Serious Incident Response Scheme (SIRS) is a new Government initiative to help reduce the risk of abuse and neglect for people living or staying in a residential aged care home. The scheme requires aged care providers to identify, record, manage, resolve, and report all serious incidents that occur or are alleged or suspected to have occurred, in a residential aged care service.

Image of What is the SIRS? A fact sheet for aged care consumers thumbnail

Resource Type
Fact sheets

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

This fact sheet includes information on:
- What is the infection prevention and control (IPC) lead?
- What are the requirements of the IPC lead?
- Where can I find out more about the requirements and timing of implementation of the IPC lead(s)?
- Which approved providers need to appoint an IPC lead?

Image of Infection Prevention and Control Leads: Updates for providers thumbnail