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Updated
27 January 2023
Forms,
first page of the Notice of collection form

Updated
27 January 2023
Fact sheet,

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

First page of Notice of collection

Updated
25 January 2023
Fact sheet,

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

 

Image of Food and dining preferences fact sheet

Updated
25 January 2023
Fact sheet,

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

First page of the Food and dining – your choices matter fact sheet

Updated
24 January 2023
Video,

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

Updated
24 January 2023
Video,

This video introduces the Code of Conduct for Aged Care (the Code) to aged care workers and approved aged care providers.

 

Opening screen - Code of Conduct for Aged Care – introductory video for providers and workers

Updated
24 January 2023
Video,

This video introduces the provider governance obligations introduced on 1 December 2022

 

Screenshot with the words "Aged care reforms" in big letters. From Provider governance - provider responsibilities 1 December 2022 video

Updated
24 January 2023
Video,

This video is to give consumers, their representatives and families an overview of the Code of Conduct in Aged Care. It describes the behaviour expected of aged care providers, their governing persons (e.g. board members and Chief Executive Officers) and aged care workers. It describes how providers and the people who provide your care must behave and treat you.
 

Opening screen - Code of Conduct for Aged Care – introductory video for providers and workers video

Updated
24 January 2023
Video,

This video provides important information about sedative medications. It promotes quality and appropriate use of sedatives in residential aged care services in Australia, in particular antipsychotics and benzodiazepines. It also explains some of the impacts and side effects that should be considered when using these medications, and highlights the importance of informed consent.

A young woman and an elderly woman sitting at a table and smiling

Updated
24 January 2023
Video,

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

2 ladies talking with empty chat bubbles on a light orange background

Updated
24 January 2023
Video,

This video provides a helpful explanation about what open disclosure is and what aged care consumers can expect during the process.

2 people talking an aged women and a younger man with blank conversation bubbles on a pink background

Updated
24 January 2023
Video,

This video explains what person-centred care means and how you can work with your provider to achieve it. 

man inside a circle on top of 4 houses

Updated
24 January 2023
Video,

This video explains the Charter of Aged Care Rights to consumers.

Screenshot of video: Four squares clockwise from top left: older man with glasses on chair next to younger man standing; elderly lady with walker standing with younger man; elderly man and woman playing cards at a table; and elderly man with glasses standing next to man with sunhat and sunglasses holding a chainsaw.

Updated
24 January 2023
Video,

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man

Updated
24 January 2023
Video,

In this short video, Aged Care Quality and Safety Commissioner Janet Anderson provides an overview for approved residential aged care providers of the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

SIRS overview video thumbnail image

Updated
24 January 2023
Video,

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Open disclosure video thumbnail picture

Updated
24 January 2023
Video,

This short video explains how to assist residential aged care providers to support their workers, care recipients, families and visitors to prevent, prepare for and manage outbreaks of COVID-19.

Image of Outbreak Management Planning short video inforgraphic

Updated
24 January 2023
Video,

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Incident management under the SIRS video thumbnail

Updated
24 January 2023
Video,

In this short video, we discuss reporting incidents under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Reportable incidents under the SIRS video thumbnail

Updated
24 January 2023
Video,

In this short video, we provide an overview of the benefits of effective incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS), which commenced on 1 April 2021.

Benefits of effective incident management video thumbnail

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