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Publication date

Approved providers must use this form to update, cease or notify us of suitability matters for service key personnel. Email the completed form and all related documents to APnotifications@agedcarequality.gov.au.

Forms,
Approved provider service key personnel form image
Publication date

As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians. We encourage people to contact us with any concerns or complaints about the quality or safety of aged care, or about our work. Our Service Charter explains what you can expect when you contact us or are contacted by us.

Service Charter  (PDF  407.14 KB)
Guides,
Service Charter thumbnail
Publication date

Two printable A3 posters that will help you understand the intent of the strengthened Aged Care Quality Standards.

Poster,
Strengthened Quality Standards poster
Publication date

Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments.

Regulatory Strategy 2024–25  (PDF  1.08 MB)
Corporate publications,
Regulatory strategy 2024 cover page
Publication date

An updated Memorandum of Understanding (MoU) between the Aged Care Quality and Safety Commission and the Department of Health and Aged Care was signed on 5 July 2024. This new agreement supports both agencies in achieving our shared goal of protecting and enhancing the safety, health, wellbeing and quality of life of older people accessing aged care.
 

Corporate publications,
MOU
Publication date

If you need help to raise or resolve concerns about the care that you or someone else is getting from an aged care provider, we can help you.

Fact sheet,
What to expect from the Commission - thumbnail
Publication date

A report on the outcomes of our public consultation on draft guidance documents on the new strengthened Aged Care Quality Standards.

Report,
new_strengthened_aged_care_quality_standards_report
Publication date

This fact sheet provides an overview of how your care team (cooks, chefs, food service and care staff) can support you to make ongoing, informed choices about your food, drink and dining experience.

Fact sheet,
Making choices about your food, drink and dining experience - thumbnail image
Publication date

This fact sheet provides an overview for residential aged care staff (including chefs, cooks, food service and care staff) on the requirements and importance of supporting older people’s rights to make informed decisions about their food, drink and dining experience.

Fact sheet,
Supporting choice thumbnail
Publication date

Our latest Regulatory Bulletin explains what we consider and how we issue an infringement notice to a provider or person that has not complied with their aged care obligations, what is included and how to respond if you receive a notice from us. 

Regulatory Bulletins,
Regulatory Bulletin  2024-25 Infringement notices image
Publication date

In the lead up to the conference, we hosted a day of pre-conference workshops focused on best-practice approaches to delivering aged care. 

The 9 workshops were an opportunity for providers to come together for an informal conversation with Commission executives and peers on a range of topics. 

Report,
Pre-conference report image
Publication date

When considering impact on an individual and whether it meets the threshold for requiring treatment you need to consider the effect the incident has had, or could have had, on that consumer. The Impact Assessment Tool is designed to prompt providers to consider the potential or actual impacts on individual consumers.

Impact Assessment Tool  (PDF  277.19 KB)
Tool,
Impact assessment tool image
Publication date

This Regulatory Bulletin explains approved providers’ responsibilities relating to COVID-19 vaccinations and infection prevention and control. It details how the Aged Care Quality and Safety Commission (Commission) is regulating these responsibilities and responding to providers found to be non-compliant.

Regulatory Bulletins,
RB2024-24 cover image
Publication date

This fact sheet explains the role of residential aged care providers in providing access to voluntary assisted dying (VAD) in their service. We explain their responsibilities and obligations when a person in their care is thinking about, or wants to access, voluntary assisted dying.
 

Fact sheet,
voluntary assisted dying
Publication date

This aged care financial reports calendar details due dates and auditing requirements for 2025 reports.

Poster,
2025 calendar financial and prudential image
Publication date

Use this checklist to ensure you allocate time, at least annually, to review the procedures you have in place to ensure you are meeting your provider governance obligations.

Provider governance checklist  (PDF  827.13 KB)
Tool,
Provider governance image
Publication date

In this kit you will find a range of promotional resources, including social media posts and tiles, and a newsletter article to help you promote our latest complaints report, 'Complaints about aged care home services – Insights for people receiving care (July-December 2023)'.

Guides,
Complaints stakeholder kit image
Publication date

Joint letter on Winter outbreaks to Board Chairs, Residential Aged Care Providers from the Chief Medical Officer, Professor Paul Kelly and Commissioner Janet Anderson PSM. 

Letters,
Joint letter on Winter outbreaks to Board Chairs, Residential Aged Care Providers from the Chief Medical Officer and Aged Care Quality and Safety Commissioner
Publication date

The partner information pack presents information for all people visiting and volunteering in residential aged care services. The resource includes information on the importance of infection prevention and control (IPC), the use of personal protective equipment (PPE), and changes in what you need to do if you visit during an outbreak. 

Guides,
Partnerships in care cover image
Publication date

This report is specifically for people receiving aged care and focuses on the experience of those using home services through Home Care Packages or through the Commonwealth Home Support Programme.

The report aims to help people to understand what to expect from their home services provider and sets out what to do if things are not going the way they want. The report includes information about aged care standards, data collected from thousands of complaints and useful tips for people receiving care.

Report,
Complaints about aged care home services – Insights for people receiving care July-December 2023