Resource Library

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

This fact sheet provides an overview of key aged care reforms from a regulatory perspective to assist you in preparing your service to meet new obligations.

This fact sheet provides an overview of the aged care reforms.

This goal planning document is a support tool for providers to plan how they will improve dining and consumer choice.

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms. 

This fact sheet outlines the financial and prudential reporting responsibilities for approved providers.

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to neglect. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

This poster is a guide for aged care staff about how to get the dining experience right for residents.

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

• ensure residents receive nutritious and appealing meals they can eat
• notice early warning signs of decreased appetite and/or weight loss
• act early to prevent malnutrition.