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Resource Library

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Updated
16 June 2022
Brochure,
Guides,

Open disclosure is the open discussion that an aged care provider has with people receiving aged care services when something goes wrong that has harmed or had the potential to cause harm to a person receiving aged care service. With more than 1.3 million people receiving care in Australia, this is a crucial activity for providers to support continuous improvement within their service.

cover image of open disclosure framework and guidance PDF

10 June 2022
Fact sheet,

The resources on this page provide information on supporting partnerships in care safely while COVID-19 remains an ongoing risk. It will assist aged care providers work with partners in care and establish new partnerships.

Image of Partnerships in care Supporting older people’s wellbeing in residential care thumbnail

20 May 2022
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Cover image Do you have a concern or complaint? Poster thumbnail

9 May 2022
Corporate publications,

Aged Care Quality and Safety Commission Statement of Intent 2022.

statement of intent document

9 May 2022
Corporate publications,

The Aged Care Quality and Safety Commission Statement of Expectations 2022.

statement of expectation document

27 April 2022
Brochure,

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.

elderly woman looking worried and looking outside her window

22 April 2022
Guides,
Poster,

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

3 circles(purple an elderly lady with a thinking bubble which says make sure you understand the risks to you and others, orange circle with 2 ladies with speech bubbles wit the words work with you to manage those risks, yellow green circle with a speech bubble one of them has a heart and the other is a blank speech bubble and has the words respect your decision) with on a teal background .

21 April 2022
Video,

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

2 ladies talking with empty chat bubbles on a light orange background

8 April 2022
Forms,

For more information see our Re-consideration and review of decisions page.

application for reconsideration

4 April 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

23 March 2022
Fact sheet,

This provider fact sheet explains governance standard, which is part of the Prudential Standards.

circle in a sky blue background cut into quarters yellow which says liquidity standard, teal with a book that says records standard, violet with paper image which says disclosure standard and orange with a group of people which says governance standard

21 March 2022
Video,

This video provides a helpful explanation about what open disclosure is and what aged care consumers can expect during the process.

2 people talking an aged women and a younger man with blank conversation bubbles on a pink background

21 March 2022
Guides,
Poster,

We have developed a number of resources to help aged care consumers understand what open-disclosure is and what action you should expect from your provider when something goes wrong with your care.

4 circles on a white background with colours sky blue with the image aged person and his carer, green circle with image of a guy saying sorry, pink cicle with an image of a magnifying glass, grey circle with an image of a magnifying glass and light bulb.

16 March 2022
Fact sheet,
Poster,

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

How to make a complaint? poster with four circles with icons

16 March 2022
Regulatory Bulletins,

RB 2021-12 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a reviewable decision under Part 8B of the Aged Care Quality and Safety Commission Act 2018 and Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

First page of RB 2021-12 Reconsideration of reviewable decisions

9 March 2022
Regulatory Bulletins,

RB 2020-09 This Regulatory Bulletin covers the Commission’s processes and responsibilities in relation to assessment contacts with accredited services, previously accredited services and home services.

Cover Image Regulatory Bulletin PDF

4 March 2022
Letters,

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

4 March 2022
Fact sheet,

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

an Asian man wearing a mask and sitting on a wheel chair with his wife and son who are also wearing a mask.

4 March 2022
Letters,

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

1 March 2022
Regulatory Bulletins,

RB 2021-13 From 1 July 2021, approved providers have updated and specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Quality of Care Principles 2014 (the Principles) relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.

Cover image of RB 2021-13, white text with a teal background and purple ribbon

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