Resource library

The Support at Home program introduces new protections to make sure prices are reasonable and transparent.

This bulletin explains what providers need to do to meet the new pricing requirements and what actions the Aged Care Quality and Safety Commission can take if they do not.

It’s important that registered aged care providers, their associated providers, and older people seeking and using aged care services understand the difference between aged care service delivery, independent aged care advocates and other supporters/advocates under the new Aged Care Act 2024.

This checklist will help you understand the steps you need to take when completing an application to:

• become, and stay, a registered provider
• notify us of a change in circumstances.

Some providers are eligible to pay a reduced fee or no fee at all. These fee reductions are called fee waivers.

This guidance explains how to apply for a fee waiver when you’re submitting a registration or variation of registration application (including audit).

If you’re renewing your registration, we’ll let you know if you’re eligible for a fee waiver.

This guidance should be read alongside the Fee waiver eligibility form.

Joint letter from the Department of Health, Disability and Ageing and Aged Care Quality and Safety Commission on Support at Home pricing information and service agreements.

Explains the quality care advisory body obligations, including who must be on the advisory body and what actions, reports and feedback are required.

Explains the governing body membership requirements, including what ‘independent non-executive’ and ‘clinical care experience’ mean, and how to apply for a determination if you can’t meet one or both requirements. 

Provides a way for you to identify which governance obligations apply to your registration category, and to plan and record the actions and review dates you need to meet them.

This document outlines how the rights of older people receiving aged care services are upheld in all the ways the Commission regulates. Including how we engage, inform and empower older people and their representatives, and hold providers, responsible persons and workers to account to ensure they’re meeting their regulatory obligations and provide care and services in a way that upholds these rights.

The new Aged Care Act puts the rights of our Elders and older people first. It includes a Statement of Rights for people who get aged care.

Read the open letter to older people, families and supports from the Commissioner and Complaints Commissioner explaining how the new Aged Care Act 2024 uphold your rights in aged care, and the support available to you to raise a concern, provide feedback or make a complaint.

Use this form to notify or update the Commission about your operations as a digital platform operator.

Providers must determine your evaluated minimum liquidity amount each quarter. 

Use this approved form to notify the Commission that you are:

• electing to maintain,
• revoking an election to maintain, or
• re-determining 

an evaluated minimum liquidity amount (evaluated MLA) under the Aged Care Financial and Prudential Standards 2025.

This document provides an overview of resources and learning opportunities to help aged care workers understand changes in the new Aged Care Act, and how they affect them, including :

• Aged Care Quality Standards
• Statement of Rights
• Aged Care Code of Conduct
• worker screening
• whistle blower protections
• complaints.
   

Our Managing Worker Risk Policy explains our approach in detecting, assessing and responding to risks arising from the actions, inactions and behaviours of workers. 

This policy includes information about: 

Use this form to request to waive the fees that apply to registration and variation.

Please refer to our Fee waiver guidance for more information.

Joint letter from the Deputy Secretary, Ageing and Aged Care Group, Department of Health, Disability and Ageing and the Commissioner to Board Chairs and CEOs of Residential Aged Care Providers on Star Ratings Compliance rating.

The Commission released the draft Regulatory Strategy 2025–26 for feedback in August 2025. This consultation report summarises what we heard during the consultation process, and what we did in response.  

2025-26 Regulatory Strategy

Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments.

Consultation Report – draft Regulatory Strategy 2025-26

The Commission released the draft Regulatory Strategy 2025–26 for feedback in August 2025. This consultation report summarises what we heard during the consultation process, and what we did in response.
 

The Aged Care Act 2024 (the Act) and the Aged Care Rules 2025, which started on 1 November 2025, introduced changes to reportable incidents through the Serious Incident Response Scheme (SIRS). This quick guide provides an overview of these changes.

The information in this fact sheet provides general guidance only. It’s your responsibility to know your obligations and legal responsibilities under the Act and the Aged Care Rules.