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Resource Type
Fact sheets

This factsheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

Cover art - Information to support the repatriation of residents – general guidance

Resource Type
Media (Videos, CDs etc)

The Older Persons Advocacy Network has produced a video - Medication: It’s your choice, to give consumers an overview of the potential side effects of some medications and their right to make informed decisions about what medications they take.

Screenshot of OPAN video - Medication: It's your choice

Resource Type
Media (Videos, CDs etc)

The Commission has produced a video - How to stay safe from COVID-19 - and it is now available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

COVID-19 video translations image

Resource Type
Brochures & Posters

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.

What to expect translations - poster image

Resource Type
Guides & Handbooks

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

What to expect guide - image

Resource Type
Brochures & Posters

COVID-19 is an infection that’s more serious in some older people. You might be worried but there are ways you can connect with your loved ones while protecting yourself and others. The translated versions of this poster will show you how.

A3 Poster - How to stay safe from COVID-19 image

Resource Type
Guides & Handbooks

COVID-19 is an infection that can be more serious for some older people. The Commission has developed a range of resources to help consumers understand their options on staying safe, keeping in touch with loved ones and keeping fit and active.

These translated guides provide useful information on how to stay safe in a time of COVID-19.

How to stay safe guide image

Resource Type
Forms

This template is used to refer key information, feedback or concerns about care and services for Residential Aged Care Providers and Home Service Providers to the Aged Care Quality and Safety Commission.

Referral of information to Aged Care Quality and Safety Commission template

Resource Type
Forms

In the event of an outbreak of COVID-19 at a residential service, the service’s Outbreak Management Team and key personnel at the service will be working in close co-operation with public health authorities and other parties to ensure an effective emergency response.  A key personnel template has been developed to assist providers in identifying key personnel of the service and their contact details to support this response. 

Key personnel template

Resource Type
Media (Videos, CDs etc)

On Thursday 6 August, the Commission held a webinar for NSW/QLD-based providers of residential aged care services to share insights from the Commission’s work in monitoring and supporting services to prepare for and respond to an outbreak.

6 August webinar screengrab

Resource Type
Fact sheets
Guides & Handbooks

The advice in this resource has been prepared by the Aged Care Quality and Safety Commission’s Chief Clinical Advisor Dr Melanie Wroth, to support residential aged care services across Australia in preparing for and responding to a COVID-19 outbreak, complementing the earlier version that was for Victorian providers. The advice is informed by the Commission’s involvement in monitoring and supporting providers to identify and mitigate pandemic-related risks, including managing an outbreak in their service, and the lessons learned from these experiences.

picture of cover of 'Are you alert and ready' document

Resource Type
Brochures & Posters
Guides & Handbooks

COVID-19 is a new infection that can be more serious for some older people. The Commission has developed a range of resources to help consumers understand their options on staying safe, keeping in touch with loved ones and keeping fit and active.

There are also resources that help explain what to expect in the event of a COVID-19 outbreak in an aged care setting. 

Hard copies of the A3 Poster and A4 guides can be ordered via the online Order Form.

Covid-19 Consumer resources

Resource Type
Guides & Handbooks

This advice has been prepared by the Aged Care Quality and Safety Commission’s Chief Clinical Advisor Dr Melanie Wroth, to support home services delivering aged care in Victoria in preparing for and responding to a COVID-19 outbreak.

The advice is informed by the Commission’s national involvement in monitoring and supporting providers to identify and mitigate pandemic-related risks, including managing continued delivery of services in ways that reduce the risk of COVID-19 infection and transmission, and ensuring appropriate infection control practices are used by home care staff.

Are you alert and ready - Home Care Services cover image

Resource Type
Regulatory Bulletins

RB 2020-11 This Regulatory Bulletin details the information the Commission publishes about aged care service providers' performance in relation to their responsibilities under the Aged Care Quality and Safety Commission Act 2018 (Commission Act) and the Aged Care Act 1997, or the Commonwealth funding agreement that relates to a service.
 

Note: This bulletin is an exposure draft and will be reviewed 10 August 2020.

RB 2020-11 Publication of provider performance information cover image

Resource Type
Fact sheets
Guides & Handbooks

The advice in this resource has been prepared by the Aged Care Quality and Safety Commission’s Chief Clinical Advisor Dr Melanie Wroth, to support residential aged care services in Victoria in preparing for and responding to a COVID-19 outbreak. The advice is informed by the Commission’s involvement in monitoring and supporting providers to identify and mitigate pandemic-related risks, including managing an outbreak in their service, and the lessons learned from these experiences.

picture of cover of 'Are you alert and ready' document

Resource Type
Aboriginal and Torres Strait Islander resources

To support the aged care sector during the COVID-19 pandemic, the Commission is developing a range of new storyboards that are designed to illustrate key behaviours and priority issues. 

The storyboards will be particularly helpful in supporting people whose English or literacy levels may be a barrier when it comes to accessing content relating to COVID-19 and are relevant to all providers and consumers, their families and representatives across the aged care sector. 

These storyboards deal with the concept of staying safe, and cover the following topics: 

COVID-19 Staying safe storyboard image

Resource Type
Corporate publications

The Commission has produced a glossary of common terms to aid understanding of the aged care services sector. The list is not intended to be exhaustive and is provided as general information only. 

A web page version of the glossary, with hyperlinks to each individual letter for ease of searching can be viewed here.

ACQSC Glossary image

Resource Type
Fact sheets

You, your friends and family have a right to know how your residential aged care service is responding to the COVID-19 pandemic. We have developed some common questions that you can ask your service provider during this time.

Common questions for residential aged care services fact sheet

Resource Type
Fact sheets

The Department of Health, in partnership with the Aged Care Quality and Safety Commission (the Commission), is introducing a service compliance rating system for residential aged care services.

About the Service Compliance Rating

The rating system was developed in consultation with stakeholders, including senior Australians, their caregivers, aged care providers, and a range of peak bodies.

Service Compliance Ratings Fact Sheet image

Resource Type
Fact sheets

The Industry Code for Visiting Residential Aged Care Homes during COVID-19 (the Code) sets out the aged care industry’s expectations of conduct for aged care providers on how to support residents being able to have visitors while also keeping them safe and protected during the COVID-19 pandemic.

Industry code fact sheet