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Publication date

This fact sheet provides an overview of a provider action plan and staff capability needed to ensure that people with swallowing difficulties, also known as dysphagia, have safe and enjoyable mealtimes in aged care. 

 

Fact sheet,
Cover image - Supporting safe and enjoyable mealtimes for people with swallowing difficulties (Providers)
Publication date

This fact sheet outlines the steps that aged care staff should take to:

  • consult with residents
  • assess the need for texture modified food and drink
  • correctly prepare texture modified food and drink that looks, smells and tastes great.

 

Fact sheet,
Cover image - Nutrition and texture modified food and drink (Workers) fact sheet
Publication date

This fact sheet provides an overview of how you can support people with swallowing difficulties, also known as dysphagia, to have safe and enjoyable mealtimes in aged care.

This includes recognising and responding to signs of swallowing difficulties, referring for assessment, implementing a mealtime support plan and consulting with the resident about all aspects of their food, drink and required support. 

 

Fact sheet,
Cover image - Supporting safe and enjoyable mealtimes (workers) fact sheet
Publication date

This report provides a comprehensive picture gained through our 2022 Enriching life through care national roundtable series on the sector’s challenges and experiences in improving the aged care experience for consumers. It also reflects valuable feedback we heard from the sector on their experience of engaging with the Commission and how we are responding to the issues raised.

Report,
Cover page - Enriching Life Through Care - National Roundtable Program Final Report
Publication date

This report showcases innovative and creative examples shared by providers through the 2022 Enriching life through care national roundtable program on how they are improving aged care across the country. 

 

Report,
Cover page - Enriching life through care provider case studies
Publication date

This video explains the purpose and importance of the Prudential Standards. It outlines the responsibilities of aged care providers in managing refundable deposits and what they need to do to comply. It also discusses the consequences of not complying plus additional resources that can help.

Video,
Wheel clockwise from top left: orange with icon: people sharing information icon for disclosure; green with official building icon for governance; aqua with book icon for records; red with two arrows in a circle with a dollar icon for liquidity
Publication date

The Code of Conduct for Aged Care – training PowerPoint is a presentation that trainers can download, customise and use to teach their workers about the Code of Conduct for Aged Care (the Code).

The training resource:

  • offers an overview of the Code
  • supports an exploration of the Code and its 8 elements
  • is designed to support reflective discussions about the Code and how it applies in practice. 

Note:

Presentations,
the_code_of_conduct_ppt.jpg
Publication date

A new learning resource for providers, featuring case study insights from ‘unreasonable use of force’ incidents reported to the Commission is now available. 

 

Report,
Cover page - SIRS insight report March 2023 report
Publication date

Letter to general practitioners and nurse practitioners to seek support in a quality improvement intervention being undertaken in Australian residential aged care services (RACS), to address overprescribing of antibiotics for aged care residents for urinary tract conditions including asymptomatic bacteriuria.

Letters,
Letter to GPs thumbnail
Publication date

This video introduces the provider governance obligations introduced on 1 December 2023.

Transcript for 'Provider governance - provider responsibilities 1 December 2023'

Video,
Screenshot with the words "Aged care reforms" in big letters. From Provider governance - provider responsibilities 1 December 2022 video
Publication date

The Commission has developed the ‘Home Services Pricing and Agreements – Navigating changes the right way’ guidance for home service providers delivering care and service supports through the Home Care Packages (HCP) Program and Commonwealth Home Support Programme (CHSP).

Report,
Cover page - Provider Guidance - Home Services Pricing and Agreements - February 2023
Publication date

This video is to give consumers, their representatives and families an overview of various aspects of the Strengthening Provider Governance reform. It describes the new governance responsibilities for all providers.

Video,
Screen shot of the title page of the Strengthening Provider Governance video
Publication date
Notice of collection form  (PDF  429.35 KB)
Forms,
first page of the Notice of collection form
Publication date

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

Fact sheet,
First page of the Food and dining – your choices matter fact sheet
Publication date

Low-value urine dipstick testing practice in aged care is a common, yet modifiable, driver of antibiotic overuse for conditions such as asymptomatic bacteriuria.

The Commission undertook a project to evaluate the feasibility and useability of To Dip Or Not To Dip (TDONTD) in Australian aged care services.

 

Report,
First page segment of the To Dip or Not to Dip project summary
Publication date

This Regulatory Bulletin provides information on the information that the Commission publishes on aged care providers’ performance in relation to their responsibilities as providers. The Commission also publishes information on the Commission’s website and My Aged Care about outcomes of regulatory decisions, including the Service Compliance Rating for Star Ratings.

 

 

Regulatory Bulletins,
First page of RB 2023-18 – Publication of provider performance information
Publication date

This Regulatory Bulletin provides guidance on banning orders, the circumstances in which the Commission will make a banning order and the approach that will be taken when deciding whether or not to do so. It includes information on the consequences of breaching a banning order, variation and revocation of banning orders and publication of information on banning orders.

 

RB 2023–17 - Banning Orders  (DOCX  180.02 KB)
RB 2023–17 - Banning Orders  (PDF  732.86 KB)
Regulatory Bulletins,
RB 2023–17 first page image
Publication date

This paper presents a high-level overview of contemporary evidence regarding food services in residential aged care settings.

Cover page - Residential aged care food services discussion paper with two women at a table enjoying a meal
Publication date

A key election commitment by the ALP Federal Government was to implement price caps on administrative and management charges in the home care package program to improve pricing transparency and reduce excessive charges. Legislation has now been passed to enable this to occur.

 

Letters,
letter home care thumbnail
Publication date

The case studies for approved providers and their workers have been designed to inform and educate the workforce about the 8 elements of the Code of Conduct for Aged Care (the Code). A range of case studies provide examples both consistent and inconsistent with the Code.

 

 

Fact sheet,
First page of the Code of Conduct for Aged Care – case studies for workers and providers fact sheet