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20 October 2022
Fact sheet,

The Aged Care Quality and Safety Commission’s job is to protect the rights and interests of people who use Commonwealth-funded aged care services.

Fact sheet with purple banner and heading with an image of an elderly woman and an aged care worker

17 October 2022
Letters,

On Tuesday 20 September, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to CEOs and Chairs of approved providers regarding the Governing for Reform in Aged Care Program. 

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14 October 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms. 

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14 October 2022
Fact sheet,

On 27 July 2022, the Minister for Aged Care, the Hon Anika Wells MP announced that the Federal Government would expedite a capability review of the Commission, as recommended by the Royal Commission into Aged Care Quality and Safety.

Cover of Capability review fact sheet with teal header and two columns of text

7 October 2022
Fact sheet,

This fact sheet includes suggested questions you can ask your provider about how prepared they are for a COVID-19 outbreak. It also includes links to a range of resources to help you feel safe, informed and connected.

Cover of Is my aged care service ready for a COVID-19 outbreak fact sheet with a teal banner and an image of an elderly woman wearing a face mask and talking to an aged care worker

7 October 2022
Fact sheet,

This fact sheet includes suggested questions you can ask your residential aged care provider about their readiness for a COVID-19 outbreak. It features links to key resources available from the Commission, the Australian Government Department of Health and Aged Care and peak bodies.

Fact sheet cover with heading on a purple banner and an image of an older man wearing a face mask talking to an aged care worker

7 October 2022
Fact sheet,

A fact sheet for aged care residents, their families and representatives on your rights relating to COVID-19 restrictions in residential aged care.

First page of COVID-19 restrictions in residential aged care – your rights fact sheet

3 October 2022
Guides,

This publication is designed to assist providers of aged care services to conduct investigations into serious incidents.

The guidance promotes best practice approaches associated with conducting an investigation and outlines steps to take when responding to actual, alleged and suspected incidents.

 

Cover of Effective serious incident investigations guidance with a teal background and white text

3 October 2022
Guides,

These guidelines describe provider responsibilities in relation to the SIRS, including requirements relating to incident management and making a notification to the Commission.

Cover of SIRS guidelines for residential aged care providers with a teal background and title in white text

28 September 2022
Guides,

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance each of the 8 Quality Standards and a glossary.

This resource is not available to order.

Cover image Standards Guidance and Resources

14 September 2022
Letters,

On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms. 

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13 September 2022
Fact sheet,

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

3 caucasian people and an african heritage man listening to their advisor.

12 September 2022
Fact sheet,

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

Image of What is an effective incident management system? Serious Incident Response Scheme Factsheet

31 August 2022
Letters,

On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.

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29 August 2022
Poster,

This poster is a guide for aged care staff about how to get the dining experience right for residents.

 

Image of Getting the dining experience right poster

29 August 2022
Fact sheet,

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

 

Image of Getting the dining experience right (staff) fact sheet

29 August 2022
Fact sheet,

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

 

Image of Getting the dining experience right (provider) fact sheet

29 August 2022
Poster,

This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:

  • ensure residents receive nutritious and appealing meals they can eat
  • notice early warning signs of decreased appetite and/or weight loss
  • act early to prevent malnutrition.

 

Image of 8 facts about each resident fact sheet

29 August 2022
Poster,

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

 

Image of Know, support, act poster

29 August 2022
Fact sheet,

This fact sheet for residential aged care providers provides a list of tips to ensure residents in aged care services enjoy their mealtime experience.

 

Image of Dining in residential aged care - tips and tricks fact sheet

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