Resource library

The Stakeholder Engagement Strategy outlines how the Commission identifies, plans, delivers, and evaluates engagement activities with external stakeholders. The Strategy drives the alignment of Commission activities to ensure engagement is meaningful and integrated. 

This Regulatory Bulletin explains what procedural fairness is. 
It also explains the circumstances where the Aged Care Quality and Safety Commission must provide procedural fairness and our approach to providing procedural fairness when making decisions.

As the national aged care regulator, part of the Commission’s role is to assess the performance of providers against the Aged Care Quality Standards. This fact sheet for providers explains how we apply procedural fairness to our regulatory decisions.

This document responds to questions put to the Commission at the ‘Stronger Standards, Better Aged Care’ webinar held on 20 June 2023 and the National Aged Care Providers Conference session on 9 June 2023. The information is current as at 23 August 2023.

The webinar recording and presentation slides are also available.

The Commission is implementing the Stronger Standards, Better Aged Care Program to help prepare providers to be ready for the strengthened Standards. This fact sheet provides further information about the program which commenced in early 2023. 

The Commission is implementing the Stronger Standards, Better Aged Care Program to help older Australians and their carers and representatives to learn about the strengthened Aged Care Quality Standards. This fact sheet provides further information about the program which commenced in early 2023.

Older Australians, particularly those that reside in residential aged care settings or in multigenerational households, are vulnerable to the ongoing risk of contracting and becoming seriously ill from COVID-19 and other highly infectious illnesses such as influenza and gastroenteritis.

Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.

A fact sheet for volunteer managers in aged care.

This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards. 

This fact sheet is for people receiving aged care services and provides information on the Commission’s dedicated Food, Nutrition and Dining Hotline to receive questions, concerns and complaints about food, nutrition and dining in aged care.

 

The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here. 

As a volunteer you are part of the aged care workforce and play a key part in supporting older Australians.

Letter from Ann Wunsch, Executive Director – Approvals and Serious Incident Notifications, regarding information about your SIRS responsibilities and reporting obligations.

This fact sheet for approved providers outlines the key changes on workforce-related responsibilities from 1 July 2023 regarding 24/7 registered nurse coverage and care minutes in residential aged care.

Joint letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM and Professor Paul Kelly, Chief Medical Officer to all approved providers of residential aged care services on uptake of the COVID-19 booster.

This fact sheet outlines your right to make choices about your food and drink. This includes how your care team can support you to make an informed choice about food or drink that may be a risk to your health.

A poster for providers to use in their service to encourage consumers to get involved in the consumer advisory body.

A fact sheet for consumers that details a provider’s responsibility to offer to establish a consumer advisory, the purpose of the consumer advisory body and how to get involved.

A fact sheet that introduces the responsibility for providers to establish and continue a quality care advisory body.