As the national aged care regulator, part of the Commission’s role is to assess the performance of providers against the Aged Care Quality Standards. This fact sheet for providers explains how we apply procedural fairness to our regulatory decisions.
This document responds to questions put to the Commission at the ‘Stronger Standards, Better Aged Care’ webinar held on 20 June 2023 and the National Aged Care Providers Conference session on 9 June 2023. The information is current as at 23 August 2023.
The webinar recording and presentation slides are also available.
The Commission is implementing the Stronger Standards, Better Aged Care Program to help prepare providers to be ready for the strengthened Standards. This fact sheet provides further information about the program which commenced in early 2023.
The Commission is implementing the Stronger Standards, Better Aged Care Program to help older Australians and their carers and representatives to learn about the strengthened Aged Care Quality Standards. This fact sheet provides further information about the program which commenced in early 2023.
Older Australians, particularly those that reside in residential aged care settings or in multigenerational households, are vulnerable to the ongoing risk of contracting and becoming seriously ill from COVID-19 and other highly infectious illnesses such as influenza and gastroenteritis.
A fact sheet for volunteer managers in aged care.
Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.
This resource provides information about the Food, Nutrition, and Dining Hotline, which offers advice and addresses concerns regarding food and dining in aged care. It allows aged care providers, staff, residents, families, and carers to raise issues about nutrition, menu planning, and dining experiences to improve quality and care outcomes.
The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here.
Joint letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM and Professor Paul Kelly, Chief Medical Officer to all approved providers of residential aged care services on uptake of the COVID-19 booster.
Letter from Ann Wunsch, Executive Director – Approvals and Serious Incident Notifications, regarding information about your SIRS responsibilities and reporting obligations.
Provider letter Serious Incident Response Scheme – Home Services (PDF 203.66 KB)
This fact sheet for approved providers outlines the key changes on workforce-related responsibilities from 1 July 2023 regarding 24/7 registered nurse coverage and care minutes in residential aged care.
A poster for providers to display at their organisation with their contact details for older people to use to discuss starting or joining a consumer advisory body.
Consumer advisory body poster (PDF 1.38 MB)
A fact sheet that explains the responsibility for providers that are wholly-owned subsidiaries to ensure their constitution prioritises the consumer over the holding company.
Organisation’s constitution – fact sheet (PDF 1.14 MB)
A fact sheet for providers on their consumer advisory body obligations and best practice guidance for supporting consumer advisory bodies at their organisation.
Consumer advisory body Provider fact sheet (PDF 245.27 KB)
Pilot audit of the draft strengthened Quality Standards.
National Aged Care Provider Conference 2023. Keynote plenary address by the Commissioner - Regulating to propel positive change (Looking under the bonnet of the ACQSC).
National Aged Care Provider Conference 2023 - Stronger Standards, Better Aged Care Program. Presentation by Lisa Peterson PSM Assistant Commissioner, Sector Capability.
National Aged Care Provider Conference 2023 - Office of the Interim Inspector-General of Aged Care. Presentation by Ian Yates AM, Interim Inspector-General of Aged Care.
National Aged Care Provider Conference 2023 - Our approach to resolving complaints. Presentation by:
- Janet Anderson PSM, Commissioner
- Louise Macleod, Complaints Commissioner
- Michelle Bampton, Executive Director, Intake and Complaints Resolution
