Resource library

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

Strengthened Quality Standard 1 underpins the way providers and staff should treat older people. It explains how important it is to understand that each older person is unique and has a different life story.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

Strengthened Quality Standard 6 is about working with older people to find out what they like to eat and drink. Serving a choice of meals and drinks can make a huge difference to people receiving care’s quality of life. This Standard only applies to residential aged care services.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

Strengthened Quality Standard 7 acknowledges that when people move into a residential service, the new community becomes a central part of their lives. It’s important for people to feel safe, included and respected. This Standard only applies to residential aged care services.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

Strengthened Quality Standard 5 describes the responsibilities of providers to deliver safe and quality clinical care. Good clinical care improves a person’s quality of life, independence, confidence and their feeling of purpose in daily life.

This resource is designed to be delivered as a presentation or workshop to staff within your aged care service.

Sections of the resource have been developed for you to edit and add in information specific to your aged care service, you’ll find these sections with square brackets and text in italics, for example [add in your text here]. 

Infection prevention and control, also known as IPC, are the steps and processes that people can use to reduce the spread of harmful germs and bacteria. 

People who visit aged care services can help support IPC processes.

Watch our video series answering the most common questions we have received about the strengthened Aged Care Quality Standards.

In this third episode, Lisa Peterson PSM, Assistant Commissioner for Sector Capability and Regulatory Strategy, discusses the main changes from the current Standards to the strengthened Quality Standards, and gives insight as to how providers will be assessed against them.

Infection prevention and control helps to stop the spread of germs like bacteria and viruses that cause respiratory infections and gastroenteritis. Hand hygiene is a very important part of this. 

In this video you will learn how to clean another person's hands.

How to create an environment with strong infection prevention and control practices while continuing to provide a positive experience for people with cognitive decline and dementia.

This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards

This Cost Recovery Implementation Statement (CRIS) provides information on how we implemented cost recovery charging arrangements for the accreditation and re-accreditation of residential aged care services for the period 1 July to 31 October 2025.

A new Cost Recovery Implementation Statement is available and sets out the new charging arrangements under the new Aged Care Act (from 1 November 2025).

This tool and user guide supports residential aged care services in self-assessing their antimicrobial stewardship (AMS) practices. It covers AMS governance, policies, education, monitoring, and feedback, aiming to improve antibiotic use and reduce risks associated with antimicrobial resistance. The resources helps identify gaps and develop action plans to enhance AMS activities and patient care. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

Letter from Commissioner Janet Anderson PSM and Chief Clinical Advisory Dr Melanie Wroth to residential aged care providers and people living in residential aged care homes on the importance of being up to date with COVID-19 vaccine boosters.

The purpose of this document is to show providers how the Quality Standards have been strengthened. This analysis is current as at 10 January 2024 and based on the draft strengthened Quality Standards as at 14 December 2023.

Letter from Ann Wunsch to home services providers who have not reported a serious incident in the first 12 months of the Scheme. This is a follow-up communication to our letter sent to all home services providers on 27 June 2023.

People who enter residential care can pay for their accommodation costs with:

• a refundable deposit
• a daily payment
• a combination of a refundable deposit and a daily payment.

When a person transfers to another service, permanently leaves care or passes away, you need to refund their refundable deposit. 

This fact sheet explains what you can do if you have been overcharged a refundable accommodation deposit (RAD) or daily accommodation payment (DAP) by your provider.

Watch our video series answering the most common questions we have received about the strengthened Aged Care Quality Standards.

In this second episode, Lisa Peterson PSM, Assistant Commissioner for the Sector Capability and Regulatory Strategy, discusses Strengthened Standards Pilot Project, what it involved and what the aged care sector can expect once it's completed. 

This fact sheet explains how the Aged Care Quality and Safety Commission (the Commission) works with and supports aged care workers.

This poster summarises the permitted and non-permitted uses of refundable deposits. Your main purpose of  using refundable deposits must be to provide residential and flexible aged care.

The Aged Care Act 2024, the Aged Care Rules 2025 and the Aged Care Financial and Prudential Standards 2025 detail your responsibilities for the use and management of your residents' refundable deposits. This fact sheet outlines what you need to do if you intend to charge above the maximum room price, including the approval and governance requirements, and what you need to do if you have overcharged any residents.