Resource library

This fact sheet explains what you can do if you have been overcharged a refundable accommodation deposit (RAD) or daily accommodation payment (DAP) by your provider.

Watch our video series answering the most common questions we have received about the strengthened Aged Care Quality Standards.

In this second episode, Lisa Peterson PSM, Assistant Commissioner for the Sector Capability and Regulatory Strategy, discusses Strengthened Standards Pilot Project, what it involved and what the aged care sector can expect once it's completed. 

This fact sheet explains how the Aged Care Quality and Safety Commission (the Commission) works with and supports aged care workers.

This poster summarises the permitted and non-permitted uses of refundable deposits. Your main purpose of  using refundable deposits must be to provide residential and flexible aged care.

The Aged Care Act 2024, the Aged Care Rules 2025 and the Aged Care Financial and Prudential Standards 2025 detail your responsibilities for the use and management of your residents' refundable deposits. This fact sheet outlines what you need to do if you intend to charge above the maximum room price, including the approval and governance requirements, and what you need to do if you have overcharged any residents. 
 

This fact sheet includes suggested questions you can ask your provider about how prepared they are for an infectious disease outbreak (including COVID-19). It also includes links to a range of resources to help you feel safe, informed and connected.

This regulatory bulletin explains the governance obligations that registered providers and their governing bodies must comply with under the new Aged Care Act 2024 and the Aged Care Rules 2025.

In this short video, Tara Pamula, Acting Assistant Commissioner for the Sector Capability and Regulatory Strategy Division, discusses when the strengthened Aged Care Standards will be implemented and the role of the Commission.

The Good Spirit Good Life (GSGL) assessment package is a resource available to support aged care providers in the delivery of culturally safe aged care for First Nations Peoples. Developed by the University of Western Australia, the resource has been developed and validated for use with older Aboriginal Australians, aged 45 years and over, who live in urban or regional areas.

The GSGL package is a resource that providers might want to consider. It comprises an assessment tool, framework, training guide, and recommendations informed by Aboriginal Elders. 

These colouring resources have been designed specifically for the Aged Care Quality and Safety Commission with the intention of providing a multifaceted creative experience for older Australians living in residential or home aged care settings, and for the people who care for them.

Letter from Commissioner Janet Anderson PSM and Complaints Commissioner Louise Macleod to approved providers of residential and home services on the Commission’s new report on Complaints about Aged Care Services – Insights for providers released on 20 November 2023.

This report uses data, case studies and guided questions to identify learnings about good complaint handling that can be applied by residential and home services aged care providers in their services. The report also includes questions for boards and senior leadership to help guide complaints handling.

A new learning resource for providers, featuring case study insights from unexplained absence from care incidents reported to the Commission is now available. 

This resource provides discussion notes to improve the food, nutrition, and dining experience in aged care settings. It includes reflective questions for corporate teams and care staff, focusing on governance, resident choice, oral health, and support for those with swallowing difficulties. The resource promotes continuous improvement and quality care through group discussions. This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards. 

This training PowerPoint is a presentation that trainers/managers can download, customise and use to promote discussion and educate their staff to support and improve the food, nutrition and dining experience of consumers in their care.

The resource is designed to support reflective discussions about what ‘best practice’ looks like and a reflection on how it applies in practice.  This resource may refer to information that will be updated from 1 November 2025 to align with the new Aged Care Act and Quality Standards.

From 1 July 2023, residential aged care facilities across Australia must have a registered nurse (RN) onsite and on duty 24 hours a day, 7 days a week (24/7 RN responsibility) unless they have an exemption. This fact sheet provides information on alternative care arrangements to meet this requirement.

Approved providers have specific responsibilities under the Aged Care Act 1997 (the Aged Care Act) and the Principles relating to the use of any restrictive practice in residential aged care and short-term restorative care in a residential care setting.

Letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM to support your planning and preparation for the high-risk weather season to ensure the continuity of care and services to older Australians.

Approved providers may request that the Aged Care Quality and Safety Commissioner (the Commissioner) revoke their approval in accordance with section 63H of the Aged Care Quality and Safety Commission Act 2018 (the Commission Act).

A fact sheet that informs providers of their governing body membership requirements.