This fact sheet includes suggested questions you can ask your provider about how prepared they are for an infectious disease outbreak (including COVID-19). It also includes links to a range of resources to help you feel safe, informed and connected.
Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.
This fact sheet includes suggested questions you can ask your provider about how prepared they are for an infectious disease outbreak (including COVID-19). It also includes links to a range of resources to help you feel safe, informed and connected.
*some complaints closed may have been
received in previous months