The Commission is the national end-to-end regulator of aged care services.
We are responsible for approving providers and receiving compulsory reports. We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations, and determine compliance requirements to be imposed on providers (such as sanctions). We also resolve complaints about these services. Through our engagement and education work we aim to support providers to comply with quality standards, and promote best practice service provision.
These processes are done in accordance with the Aged Care Quality and Safety Commission Rules 2018 (Rules) established under the Aged Care Quality and Safety Commission Act 2018 (Act).
This section provides links to resources for aged care service providers.
If you would like to make an enquiry, provide feedback, order a publication, or lodge a concern or complaint, please contact us.
Key information for aged care service providers:
- Commission Act and Rules
- Becoming an approved aged care provider
- The Aged Care Quality Standards
- Regulatory Bulletins
- Assessment processes
- Star Ratings for residential services
- Service Compliance Ratings fact sheet
- The Charter of Aged Care Rights – Provider information
- Quality care resources
- Provider resources
- Better use of medication in aged care
- Accreditation fees
- Complaints process