Skip to main content


The Department of Health’s aged care regulatory functions have been transferred to the Aged Care Quality and Safety Commissioner. As these take effect from 1 January 2020, the content on this page is currently undergoing review. For a summary of key changes, please click here


This section outlines assessment processes and providers links to resources for aged care service providers.

The Aged Care Quality and Safety Commission (Commission) oversees the accreditation, quality review, monitoring and complaints handling of aged care services. We also provide information and education to providers. These processes are done in accordance with the Aged Care Quality and Safety Commission Rules 2018 (Rules) established under the Aged Care Quality and Safety Commission Act 2018 (Act).

Select your service type for relevant information:

Key information for aged care services:

Regulatory Policy help desk

Providers can access a Regulatory Policy help desk for help to understand how the Commission operates under the Rules. Email



Tuesday, 24 December 2019 - 12:32pm