The Commission regulates digital platform operators under the new Aged Care Act 2024. If you’re a digital platform operator, there are obligations you need to meet.
Who is a digital platform operator
A digital platform operator is a person or organisation that operates (runs) an application (app), website or system that older people can use to access services in the Australian Government aged care sector.
Your obligations as a digital platform operator
All digital platform operators need to meet obligations about checking and displaying on the platform:
- registration and banning orders
- worker screening
- credentials and qualifications.
Digital platform operators that are constitutional corporations need to meet obligations about:
- operating the digital platform
- displaying the Statement of Rights on the platform
- managing complaints
- managing reportable incidents
- reporting
- record keeping
- providing information.
If you don’t meet your obligations, we have certain compliance and enforcement actions we can take under the new Aged Care Act. To find more information about your obligations, you can use the Aged Care Provider Requirements Search on the Department of Health, Disability and Ageing’s website.
What you need to do
If you’re a digital platform operator that is a constitutional corporation, you must notify (tell) us within 14 days of starting operations:
- that you’re operating the platform
- the service types you plan to provide access to through your platform.
If there’s a change in the operator of the digital platform, the new operator must tell us within 14 days.
If you’re not a constitutional corporation, you don’t have to notify us of these things.
You can find more information about constitutional corporations on the Fair Work Commission website.
How to tell us you’re operating a digital platform
Complete the Digital platform operator notification form to notify or update us about your operation.
If you are a digital platform operator who is also a registered provider, or planning to be one, you still need to tell us you are operating a digital platform through this form.
Email the completed form and all supporting documents to registrar.applications@agedcarequality.gov.au within 14 days of:
- your operation commencing, or
- changes in your operation.
