Media releases

For the first time, complaints data for individual aged care providers and residential aged care homes has been made publicly available in the Aged Care Quality and Safety Commission’s 2025–26 Annual Report.

The Aged Care Quality and Safety Commission has launched an investigation into a Support at Home provider following a prudential review that identified possible breaches of pricing and consumer protection requirements.

One of Australia’s largest aged care providers has refunded or credited more than $190,000 to almost 350 residents as part of reviewing Higher Everyday Living Fee (HELF) arrangements following scrutiny by the Aged Care Quality and Safety Commission.

The Aged Care Quality and Safety Commission welcomes a Federal Court decision declaring that Mr Gregory Scott Edwards breached a banning order by continuing to work in aged care after being prohibited from doing so.

The Aged Care Quality and Safety Commission will focus on four sector risk priorities in 2026–27, targeting areas where action can make the greatest difference to the safety, wellbeing and rights of older Australians.

Aged Care Quality and Safety Commissioner Liz Hefren-Webb will meet with aged care providers in Cessnock today as part of the first in a series of regional visits.

The Aged Care Quality and Safety Commission has launched investigations into several residential aged care providers amid concerns some may be charging Higher Everyday Living Fees in ways that are inconsistent with the rules and the rights of older people.

The Aged Care Quality and Safety Commission has today released new research on barriers that stop older people from speaking up when their rights in aged car

The Aged Care Quality and Safety Commission has today launched a national public information program to help older people, their families and supporters better understand their rights and protections in aged care.

The Aged Care Quality and Safety Commission has today published a consultation summary report on the draft financial and prudential standards that will apply to aged care providers from 1 November 2025, under the new Aged Care Act.

The Aged Care Quality and Safety Commission is taking regulatory action against residential aged care providers that have persistently failed to meet their mandatory care minutes targets.

The Aged Care Quality and Safety Commission has released its latest aged care complaints report - ‘Complaints about aged care – Year in review (July 2023-June 2024)’.

The Aged Care Quality and Safety Commission has released its latest Sector Performance Report for the April to June 2024 quarter. For the first time, the report includes performance data for the last two financial years, showing growing evidence of improvements in the quality and safety of aged care but also shining a light on areas of underperformance by providers.

The Aged Care Quality and Safety Commission has released its latest Sector Performance Report for the April to June 2024 quarter.

There is no excuse for any residential aged care service to be under-prepared for COVID-19.

The Aged Care Quality and Safety Commission has released its latest aged care complaints report - ‘Complaints about aged care home services – Insights for pe