Skip to main content


If you have questions or concerns following the unexpected closure of the Earle Haven Retirement Village please call the My Aged Care emergency hotline on 1800 931 299. Read our statement from 12 July.

Latest news

Elderly couple sitting together

Newsletter - June 2019

Read the latest issue of the Aged Care Quality Bulletin, the Commission's monthly newsletter for Australian aged care providers. 

Female doctor helping a senior man

Clinical governance resources

The Commission will publish a series of clinical governance resources including fact sheets, tool kits and templates for aged care providers before the end of July 2019.

Aged care service provider staff with care recipient

Open Disclosure Framework

A document detailing a new Aged Care Open Disclosure Framework and Guidance is now available on the Commission’s website.

Close-up of a man pouring tablets into his hand

Minimising the use of restraints

New legislation has been introduced to minimise the use of chemical and physical restraints in residential aged care settings.

The new Aged Care Quality Standards are here!

On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.

Please note: the Quality Standards resources are not available for hard copy order.

Access Quality Standards resources >

High res New Quality Standards wheel

Support for you

Newsletter icon

Bringing you the latest news on quality of care and quality of life for older Australians in aged care and those receiving home care services.  

Calendar icon

Check out our latest upcoming events, conferences, awards and professional development. 

Translation speech bubble icon

Do you need support with an interpreter, translation or other services? There are services available to support your needs.

Services & resources


image of quality care in a aged care service

Image_Aged Care Quality Standard

group of elderly men at park bench

Older man spending time with his wife

Image of older lady reading regulatory bulletin on an ipad

Image_Consumer assistance

Image_make a complaint

How can we help?

Provider matron icon

Consumer couple icon