Skip to main content

As the national aged care regulator we uphold the rights of older people and protect and enhance their safety, health, wellbeing and quality of life.

Make complaint mobille CTA

Find information about a registered aged care provider

Search for information on all registered providers and their approved residential care homes, including compliance information and conformance with the Aged Care Quality Standards.

Latest updates

Decorative image

How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Complaints about aged care services - September 2026

File icon
1,376
New complaints received last month
Search icon
3,545
Open complaints being worked on
Circle with a tick icon
1,231
Complaints closed last month*

*some complaints closed may have been
received in previous months

icon for enquiries
93%
Enquiries finalised within 7 days
icon for complaints
61%
Complaints finalised within 90 days

One year into the new Act

Commissioner Liz Hefren-Webb reflects on the impact of the rights-based reforms, what we’ve learned from listening to communities across the country, our ongoing commitment to supporting the sector and upholding dignity and quality care for all.

Our Food, Nutrition and Dining Hotline is open 9am–5pm, Monday to Friday