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A global Microsoft outage is currently impacting some of the Commission's services and systems. Our Customer Contact Centre is unaffected - you can call us on 1800 951 822 or lodge a complaints form via our website. Please note that our response times may be slightly delayed due to the current systems impact. Currently our email systems are down. If you need to contact the Commission on any urgent aged care regulatory matter, please call us on 1800 951 822.

As the national aged care regulator we uphold the rights of older people and protect and enhance their safety, health, wellbeing and quality of life.

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Find information about a registered aged care provider

Search for information on all registered providers and their approved residential care homes, including compliance information and conformance with the Aged Care Quality Standards.

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How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Complaints about aged care services - September 2026

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1,376
New complaints received last month
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3,545
Open complaints being worked on
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1,231
Complaints closed last month*

*some complaints closed may have been
received in previous months

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93%
Enquiries finalised within 7 days
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61%
Complaints finalised within 90 days

One year into the new Act

Commissioner Liz Hefren-Webb reflects on the impact of the rights-based reforms, what we’ve learned from listening to communities across the country, our ongoing commitment to supporting the sector and upholding dignity and quality care for all.

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