As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians.

Two older Australians cuddling a cat.

For older Australians

We support people receiving aged care, their families and carers.
An aged care worker caring for an older Australian.

For workers

Support and guidance for workers in delivering safe, quality aged care.
An aged care worker conversing with two older Australians.

For providers

Understand provider obligations and responsibilities in delivering safe, quality care.
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Find a report about an aged care service.

Search for performance information about individual aged care services. This includes information on assessment activities, accreditation decisions and other historical information.

Find a report

Latest updates

Read the latest Quality Bulletin

The Quality Bulletin shares important information with aged care providers about their responsibilities, our work as the national regulator, and changes affecting the aged care sector.

November webinar - recording now available

This webinar focused on provider obligations regarding staffing responsibilities.

24/7 registered nurse cover & care minutes

Read about the new requirements for registered nurses at residential age care homes including direct care time delivered to residents.
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How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Make a complaint

Provider governance webinar

In our September sector webinar we discussed the provider governance reforms, which commence December 1, 2023. The speakers considered the measures already in place and answered questions. The webinar also highlighted Initiatives from the Governing for Reform in Aged Care program that support these changes.

Latest reports

Sector performance

Statistics and data about residential aged care and the performance of home services.

SIRS Insights reports

Information to help providers compare reporting habits and arrangements with sector averages.

Complaints about aged care services

Information, data and case studies to give aged care providers key insights into complaints about their services.
 

Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.