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Access audit reports, decisions about serious risk and Consumer Experience Reports (CER) about individual aged care services in relation to assessment activities undertaken.

Latest news

Key documents and information

Our Assessment Teams will request certain key documents during the entry meeting at site audits, review audits and assessment contacts

Be prepared - bush fire advice for providers

The Department of Health has issued useful advice for providers during the current bush fires in NSW and Queensland

Open disclosure - video

A new educational video for service providers has been produced providing information about open disclosure for aged care providers

Physical and/or chemical restraint

These new scenarios help providers understand issues and their responsibilities around minimising the use of physical and/or chemical restraint

The new Aged Care Quality Standards are here!

On 1 July 2019, the Aged Care Quality and Safety Commission began assessing and monitoring quality of care and services against the Aged Care Quality Standards. The Commission has a range of resources available for download to support service providers and their consumers to understand the Quality Standards.

Please note: the Quality Standards resources are not available for hard copy order.