As the national aged care regulator we uphold the rights of older people and protect and enhance their safety, health, wellbeing and quality of life.
Latest updates
Complaints about aged care services last month
996
New complaints received last month
1,871
Open complaints being worked on
985
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
71%
Complaints finalised within 60 days
64%
Customer survey responses with rating of satisfied or higher*
83%
Complaints finalised with a positive outcome for complainant
A new era of aged care
Commissioner Liz Hefren-Webb explains how the new rights-based Aged Care act introduces new laws, new obligations and new expectations for safe, quality care that uphold the rights and dignity of older people in Australia.