National Aged Care Provider Conference 2025

Thank you to everyone who participated in person and virtually at our National Aged Care Providers Conference 2025.

We hosted this key national event aimed at aged care providers to navigate the changes to rights and regulation in aged care under the new Aged Care Act.

The conference was for providers of residential care, home care, Commonwealth Home Support Programme services, and National Aboriginal and Torres Strait Islander Flexible Aged Care Program services.

The conference program included plenary and parallel sessions for providers of:

Residential care
In-home and community personal and social care
Nursing and complex care management.

Delegates heard from our new Commissioner Liz Hefren-Webb, the Complaints Commissioner, Department of Health, Disability and Ageing, Commission representatives, older people, and providers from across the sector.

The event was held at the Melbourne Convention and Exhibition Centre and the 2-day conference included an exhibition, networking opportunities and a conference dinner.

Watch some highlights from the conference in the video below and hear from the Commissioner, key speakers and delegates on the importance of coming together to prepare for the changes to aged care.

Transcript for National Aged Care Providers Conference 2025 highlights video

National Aged Care Provider Conference 2025 Photo Gallery

Conference session recordings

The conference was a mix of plenary and parallel breakout sessions.

View the National Aged Care Provider Conference 2025 Program.

The conference placemat provides a snapshot of the themes and conversations from the conference.

The on demand session recordings are available below.

Note: You may not record, reproduce or broadcast any audio or video content from the conference on any platform at any time.

Day 1 – Tuesday 29 July 2025

Opening Plenary Session 1

Video address by the Minister for Aged Care and Seniors, the Hon Sam Rae MP
Welcome address: Rights and regulation under the new Aged Care Act – Liz Hefren-Webb, Aged Care Quality and Safety Commissioner
Keynote address: Voice of the older person – Anne Burgess AM, Chair, Aged Care Council of Elders

Plenary Session 2 Delivering on the Statement of Rights: perspectives and expectations

Plenary Session 3 The new Aged Care Act in practice

Plenary Session 4 Clinical Governance under the new Aged Care Act

Plenary Session 5 The key to successful registration and registration renewal: The strengthened Aged Care Quality Standards

Day 2 – Wednesday 30 July 2025

Plenary Session 6

Governance of the System under the new Aged Care Act – Sonja Stewart, Deputy Secretary, Ageing and Aged Care, Department of Health, Disability and Ageing
Panel discussion - How can we enliven the rights of older people through the complaints process?

Parallel Session Group 1 - Organisational governance under the new Aged Care Act

Stream 1 - Residential

Stream 2 - Nursing and complex care

Stream 3 - Personal and social care in the home and community incl CHSP

Parallel Session Group 2 – Workforce governance under the new Aged Care Act

Stream 1 - Residential

Stream 2 - Nursing and complex care

Stream 3 - Personal and social care in the home and community incl CHSP

Closing Plenary Session 7

Panel discussion – Ready, Set....Go: Final preparations for the new regulatory framework
The year ahead – Liz Hefren-Webb, Aged Care Quality and Safety Commissioner and Amy Laffan, First Assistant Secretary, Quality and Assurance Division, Department of Health, Disability and Ageing
Closing Remarks – Richard Morecroft, Master of Ceremonies