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Consultation and Engagement Hub

Quality aged care is our shared goal, and we need your expertise and insights to help improve how we regulate aged care. This page gives you information on how we can connect.

You can get involved through:

  • webinars
  • surveys
  • interviews
  • focus groups
  • consultations
  • conferences
  • and more.

Aged care providers and workers panel

We want to hear from you as we prepare to implement the Aged Care reforms. To do this we have established an informal network of provider representatives and Aged Care workers to work with as we develop processes and resources. Your insights and expertise can influence these processes and resources.

If you are interested in participating, please register your interest. You can participate as a representative of your provider, or as an Aged Care staff member, or as both. There is no minimum commitment.  

Consumers and Families Panel

We've created this group for people who receive government-funded aged care services. It's also open to people considering these services. The panel is open to carers and family members, too. We want to know what's important to you. This is so we can improve how we regulate aged care and make sure the information we produce is useful and easy to understand. 

The panel embraces diversity and welcomes people who:

  • live with dementia or disability
  • identify as First Nations 
  • are from multicultural backgrounds
  • identify as lesbian, gay, bisexual, trans or transgender, intersex or queer
  • another sexuality, gender or bodily diverse person. 

On the panel, you can share ideas and opinions about:

  • new fact sheets, videos or other resources
  • how people receiving aged care can interact with us
  • issues that we should know about.

Panel members provide input in different ways, depending on their preferences. You might choose to provide feedback by email or phone or take part in online meetings. Participation is voluntary.

When you join the panel, your membership will be for 18 months. After that time you can continue for another term, and of course, you can also opt out at anytime.

We have over 300 panel members. We’ll do our best to invite each panel member to participate in opportunities that are meaningful and relevant.

We understand that you may not be able to participate in some activities. There's no obligation to take part in a certain number.

How to join 

You can join the panel if you:

  • live in residential aged care
  • receive aged care at home or in community settings
  • are considering aged care in the next 12 months
  • are a supporter or family member of someone receiving aged care. 

Register online or download our form to send by mail or email. We’ll respond within 14 days.

If you need help applying, please contact us on 1800 951 822 or

Invite us to your event

If you’d like us to attend or speak at an upcoming event, please complete our speaker request form. We get lots of invitations and do our best to attend as many events as possible.

Submit a case study 

Have you seen or delivered a creative solution to a critical challenge in aged care? We'd like to hear about it. 

Please submit details to


For regular updates on our work, you can sign up for our:

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