We provide information to guide and support you through the registration process.
Guidance and resources
The Registration Guidance
The Registration Guidance helps you complete and submit an application or request form for:
- initial registration
- renewal of registration
- variation of registration
- suspension or revocation of registration.
This guidance:
- explains the application or request process
- describes the information you need to provide
- gives an overview of our decision-making process.
The Provider Handbook
The Provider Handbook is for organisations and people that want to be registered, and for those already registered. It helps you understand and comply with your registration requirements.
The handbook describes:
- the registration process
- provider obligations
- where to find more information.
Provider Registration Policy
Provider Registration Policy explains our process and principles for registering providers. The policy includes information on:
- our registration model
- initial registration of providers
- approving residential care homes
- renewing registration
- changes the Commission can make to registration
- changes a provider can request to their registration
- the Provider Register.
Registration videos
- Watch our Becoming a registered provider and renewing your registration video to learn about the process of becoming a registered provider and what to expect when renewing your registration.
- Watch our Changing, suspending and revoking provider registration video to learn how to vary, suspend or revoke your registration. It also explains how we may make changes to your registration.
Fee resources for providers
We charge fees for assessing applications to:
- become a registered provider
- renew your registration
- vary your registration
We also charge for any audits needed for these applications.
Our resources will help you understand the fees that apply to you and if you’re eligible for a fee waiver:
- Factsheet to get a high-level overview of provider fees, why we charge them and who they apply to.
- Guide and Scenarios to learn more about the new charging arrangements, fees and waivers, and examples of how they will apply
- Calculators to estimate your registration, renewal and variation fees.
Audit guidance and resources
Our audit guides and resources help providers prepare for audits. They explain:
- the purpose of audits
- how audits inform registration decisions
- the stages of the audit process
- what to expect at each stage
- the types of evidence we consider during audits
- the audit ratings and how we apply them.
More information
Webinar on Provider Registration and Renewal in Practice and presentation slides.
