Noticeboard poster advising of visit - Serbian (PDF 139.99 KB)
Noticeboard poster unannounced visit - Serbian (PDF 142.68 KB)
Site audit notice sent with reminder email - Serbian (PDF 125.04 KB)
Site audit poster sent with reminder email - Serbian (PDF 119.27 KB)
Noticeboard poster advising of visit - Spanish (PDF 50.53 KB)
Noticeboard poster unannounced visit - Spanish (PDF 52.09 KB)
Site audit notice sent with reminder email - Spanish (PDF 76.63 KB)
Site audit poster sent with reminder email - Spanish (PDF 110.68 KB)
Home care letter to consumers advising of visit (DOCX 4.79 MB)
Noticeboard poster advising of visit (DOCX 3.99 MB)
Noticeboard poster unannounced visit (DOCX 3.99 MB)
Site audit notice sent with reminder email (DOCX 4.79 MB)
Site audit poster sent with reminder email (DOCX 3.99 MB)
Noticeboard poster advising of visit - Russian (PDF 138.02 KB)
Noticeboard poster unannounced visit - Russian (PDF 146.15 KB)
Site audit notice sent with reminder email - Russian (PDF 148.51 KB)
Site audit poster sent with reminder email - Russian (PDF 124.2 KB)
Noticeboard poster advising of visit - Vietnamese (PDF 133.33 KB)
Noticeboard poster unannounced visit - Vietnamese (PDF 140.39 KB)
Site audit notice sent with reminder email - Vietnamese (PDF 121.12 KB)
Site audit poster sent with reminder email - Vietnamese (PDF 120.12 KB)
Noticeboard poster advising of visit - Ukrainian (PDF 139.04 KB)
Noticeboard poster unannounced visit - Ukrainian (PDF 146.38 KB)
Site audit notice sent with reminder email - Ukrainian (PDF 125.97 KB)
Site audit poster sent with reminder email - Ukrainian (PDF 124.83 KB)
Noticeboard poster advising of visit - Turkish (PDF 126.25 KB)
Noticeboard poster unannounced visit - Turkish (PDF 132.84 KB)
Site audit notice sent with reminder email - Turkish (PDF 116.64 KB)
Site audit poster sent with reminder email - Turkish (PDF 112.91 KB)
Tagalog – Noticeboard poster advising of visit (PDF 50.22 KB)
Tagalog – Noticeboard poster unannounced visit (PDF 52.66 KB)
Tagalog – Site audit notice sent with reminder email (PDF 76.68 KB)
Tagalog – Site audit poster sent with reminder email (PDF 111.55 KB)
Top tips for older people when making a complaint about aged care quality or services received.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Top tips for making a complaint (English) (PDF 264.17 KB)
A poster outlining how to raise a concern about the quality of care a person is receiving.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
English - Do you have a concern or complaint? (PDF 2.51 MB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 309.37 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 387.56 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.29 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 423.95 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 420.94 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 313.3 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 333.94 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 412.92 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 322.27 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 308.22 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 413.22 KB)
Italian – Ha una segnalazione da fare? (PDF 313.19 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 320.76 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 318.04 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 298.49 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 329.77 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 308.22 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 314.82 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 313.47 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 313.03 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 313.21 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 312.93 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 320.55 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 315.11 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 320.56 KB)
Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.
Do you have a concern or complaint? (PDF 261.48 KB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 812.23 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 788.47 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 748.97 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 872.03 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 848.4 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 736.82 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 741.53 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 769.68 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 740.04 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 738.57 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 754.57 KB)
Italian – Ha una segnalazione da fare? (PDF 755.63 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 885.14 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 734.74 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 729.67 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 745.89 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 758.03 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 758.2 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 730.84 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 805.83 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 748.49 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 747.54 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 720.08 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 855.89 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 740.18 KB)
If you need an interpreter, please call TIS National on 131 450 and ask them to call the Aged Care Quality and Safety Commission on 1800 951 822. Our business hours are 9-5 Monday to Friday.
acqsc_translated-information-for-consumer-poster_acc.pdf (PDF 777.92 KB)
This AI transparency statement outlines the Commission’s approach to AI adoption
AI transparency statement (PDF 111.58 KB)
This resource is an extract from a Commission presentation to Ageing Australia about the new Liquidity Standard. It outlines the methodology and key considerations in determining the minimum liquidity amount.
