Resource library

This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.

This fact sheet provides practical tips for enhancing dining experiences in residential aged care settings. It offers guidance on food presentation, meal assistance, creating a respectful and enjoyable atmosphere, supporting independence, and providing culturally appropriate dining options. The aim is to improve mealtime satisfaction while maintaining older peoples' dignity and people's preferences.

This poster is a guide for aged care staff about how to get the dining experience right for residents.

This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.

This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.

This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unreasonable use of force. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to psychological or emotional abuse. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexpected death. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to stealing or financial coercion by a staff member. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

The Serious Incident Response Scheme (SIRS) helps stop and reduce the risk of abuse and neglect in Australian Government-funded aged care services. This fact sheet is about reporting incidents
of neglect.

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to inappropriate use of restrictive practices. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexplained absence from care. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

The spread of COVID-19 is increasing across the community and in residential aged care services. Of all the treatment measures available to services, rapid access to oral antivirals could make the biggest difference to consumers if they become infected with COVID-19.

This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unlawful sexual contact or inappropriate sexual conduct. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.

This provider fact sheet helps ensure services are doing everything possible to prevent, prepare for and reduce the impact of a COVID-19 outbreak. It features links to key resources available from the Commission, the Australian Government Department of Health, Disability and Ageing and peak bodies.

This Cost Recovery Implementation Statement (CRIS) provides information on how we implemented cost recovery charging arrangements for applications for aged care approved provider status for the period 1 July to 31 October 2025.

A new Cost Recovery Implementation Statement is available and sets out the new charging arrangements under the new Aged Care Act (from 1 November 2025).
 

Aged Care Quality and Safety Commission Statement of Intent 2022.

The Aged Care Quality and Safety Commission Statement of Expectations 2022.

This short video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

 Transcript for Dignity of risk - what is means for older people