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RB 2020-10 This Regulatory Bulletin covers the registration requirements and process for quality assessors, including information on why registration may be cancelled by the Commission.

Regulatory Bulletins,
Regulatory Bulletin 2020-10 cover image
Publication date

The rights of consumers are protected by a Charter of Aged Care Rights. Download this helpful booklet for aged care service providers and their consumers.

This resource is not available to order on the Commission's website. Hard copies of the English version of the booklet are available at no cost from National Mailing and Marketing.

Brochure,
Language resources,
Charter of Aged Care Rights cover picture
Publication date

Under the Aged Care Quality Standards, the organisation’s governing body is accountable for the delivery of safe and quality care and services. This includes consideration of leadership, organisational culture, consumer engagement, organisation wide governance, risk management and clinical governance.

This webinar will help you to understand your regulatory and legislative obligations.

Webinar,
Accountabilities of governing bodies in aged care - thumbnail image
Publication date
Last updated

This guide is intended to assist organisations and their key personnel to complete an application for approval to provide aged care.

Guides,
thumbnail image of Guidance for applicants seeking approval to provide aged care document
Publication date

Downloadable storyboard resources to assist consumers and staff to understand the Quality Standards.

Standards storyboards user guide  (PDF  934.11 KB)
Storyboard - Standard 1  (PDF  4.03 MB)
Storyboard - Standard 2  (PDF  4.1 MB)
Storyboard - Standard 3  (PDF  4.41 MB)
Storyboard - Standard 4  (PDF  3.8 MB)
Storyboard - Standard 5  (PDF  4.1 MB)
Storyboard - Standard 6  (PDF  2.06 MB)
Storyboard - Standard 7  (PDF  10.02 MB)
Storyboard - Standard 8  (PDF  4.33 MB)
Storyboard - Quality Standards  (PDF  12.49 MB)
Storyboard - Dignity of risk  (PDF  4.51 MB)
Storyboard - Open disclosure  (PDF  11.16 MB)
Combined Standards storyboards  (PDF  4.45 MB)
Brochure,
Guides,
Presentations,
Standards Storyboards Resource image
Publication date

The Aged Care Quality and Safety Commission is helping providers to understand issues and their responsibilities around minimising the use of chemical and physical restraint. This includes ensuring that providers are appropriately documenting each instance of use.

Guides,
Image of PRN stickers guide
Publication date

Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

Fact sheet,
Image of Info sheet for providers initial docs requested
Publication date

The Aged Care Quality and Safety Commission’s role is to protect and enhance the safety, health, well-being and quality of life of consumers receiving Australian Government funded aged care. Functions of Quality Assessors and Authorised Complaints Officers are set out by the Aged Care Quality and Safety Commission Act 2018 (the Quality and Safety Commission Act) and the Aged Care Quality and Safety Commission Rules 2018 (the Rules).

Fact sheet,
Our commitment site visit info sheet
Publication date

An activity to raise awareness of the importance of identity culture and diversity

Guides,
Design your care activity brochure - thumbnail image
Publication date

A new educational video for service providers has been produced providing information about open disclosure for aged care providers. The resource is a collaboration between the Commission and online training services provider, Altura Learning.

Video,
Open disclosure video thumbnail picture
Publication date
Last updated

These scenarios cover a range of examples to help providers understand issues around the use of restrictive practices. They are intended to be illustrative only, and should not be relied upon as authority.

Fact sheet,
Cover of the Restrictive practices scenarios booklet
Publication date

This document provides an indication of the Standards that apply to Commonwealth Home Support Programme services delivering particular types of care and services.

Guides,
Screen shot of Self Assessment Guide for CHSP services
Publication date

A short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video has been translated in 25 languages including Arabic, Armenian, Cantonese, Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: these videos are not available for download or hard copy order.

Video,
Publication date

Our Aged Care Quality Standards Consumer Outcomes A3 poster has been translated to 25 languages: Arabic, Armenian, Croatian, Chinese (Simplified and Traditional), Dutch, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Please note: This poster is not available for order.

Poster,
Icon of Quality Standards Consumer Outcomes Poster (available in 25 languages)
Publication date

The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri. 

First Nations resources,
Fact sheet,
A little yarn goes a long way fact sheet front page
Publication date

The ‘A little yarn goes a long way’ brochure has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjara, Torres Strait Creole and Warlpiri. 

Image of 'A little yarn goes a long way brochure' front cover
a_little_yarn-alyawarra.pdf  (PDF  4.45 MB)
a_little_yarn-arrernte.pdf  (PDF  4.39 MB)
a_little_yarn-english.pdf  (PDF  4.31 MB)
a_little_yarn-luritja.pdf  (PDF  4.42 MB)
a_little_yarn-tsi_creole.pdf  (PDF  4.45 MB)
a_little_yarn-warlpiri.pdf  (PDF  4.4 MB)
First Nations resources,
Brochure,
Image of 'A little yarn goes a long way brochure' front cover
Publication date

RB 2019-06 This Regulatory Bulletin outlines the principles and practices that form the Commission’s framework for making decisions relating to its regulatory functions. It outlines how the Commission will ensure high quality and consistent decision-making under the Aged Care Quality and Safety Commission Act 2018 and Aged Care Quality and Safety Commission Rules 2018.

Regulatory Bulletins,
cover image regulatory bulletin 2019-6 on regulatory decision making
Publication date

A document detailing the Commission’s approach to delivering regulatory functions under the Aged Care Quality and Safety Act 2018, in accordance with the Aged Care Quality and Safety Commission Rules 2018.

Corporate publications,
Regulatory strategy 2020
Publication date

The Aged Care Quality and Safety Commission has worked with a range of stakeholders to develop resources that help aged care providers understand the key concepts of clinical governance and how they can be applied in their service.

Fact sheet,
Female doctor helping a senior man
Publication date

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Regulatory Bulletins,
Cover image of the Commission's regulatory bulletin issue 2019-5