Resource library

This Cost Recovery Implementation Statement (CRIS) provides information on how we implemented cost recovery charging arrangements for applications for aged care approved provider status for the period 1 July to 31 October 2025.

A new Cost Recovery Implementation Statement is available and sets out the new charging arrangements under the new Aged Care Act (from 1 November 2025).
 

This resource provides guidance for home service providers on managing key risks in aged care services. It identifies 5 critical areas: organisational governance, care planning and assessment, clinical care, support for vulnerable consumers, and management of Home Care Package funds

This video provides important information about sedative medications. It promotes quality and appropriate use of sedatives in residential aged care services in Australia, in particular antipsychotics and benzodiazepines. It also explains some of the impacts and side effects that should be considered when using these medications, and highlights the importance of informed consent.

Aged Care Quality and Safety Commission Statement of Intent 2022.

The Aged Care Quality and Safety Commission Statement of Expectations 2022.

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

This video explains open disclosure and what older people can expect from their registered provider during the process. It highlights key aspects such as communication, transparency, and how concerns will be addressed. 

Open disclosure is an open and honest discussion your aged care provider has with you when something’s gone wrong that’s caused you, or could have caused you, harm. This poster and fact sheet explains what open disclosure is, when providers must use it, and what older people can expect.

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

This example response supports the information providers need to consider when reporting stealing or financial coercion in the My Aged Care portal.

This example response supports the information providers need to consider when reporting neglect in the My Aged Care portal.

This example response supports the information providers need to consider when reporting inappropriate use of restrictive practices in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexplained absence from care in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unreasonable use of force in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unlawful sexual contact in the My Aged Care portal.

This example response supports the information providers need to consider when reporting psychological or emotional abuse in the My Aged Care portal.