Resource Library

The rights of Consumers are protected by a Charter of Aged Care Rights.

This resource is not available to order on the Commission's website.

This fact sheet outlines how the Aged Care Quality and Safety Commission supports providers to resolve complaints.

Provider resolution involves us referring complaint issues that a complainant raises with us to a provider to resolve. Where possible, we choose this approach as it is often the best way to have concerns effectively resolved.

For more information see our Re-accreditation of residential aged care services web page.

Key documents and information to be available at commencement of performance assessment

Every performance assessment at a service’s premises begins with an entry meeting between the person in charge at the service and the Assessment Team. The Assessment Team will request certain key documents during the entry meeting at site audits, review audits and assessment contacts where performance against the Aged Care Quality Standards (Quality Standards) is being assessed.

The Aged Care Quality and Safety Commission’s role is to protect and enhance the safety, health, well-being and quality of life of consumers receiving Australian Government funded aged care. Functions of Quality Assessors and Authorised Complaints Officers are set out by the Aged Care Quality and Safety Commission Act 2018 (the Quality and Safety Commission Act) and the Aged Care Quality and Safety Commission Rules 2018 (the Rules).

An activity to raise awareness of the importance of identity culture and diversity

This document provides an indication of the Standards that apply to Commonwealth Home Support Programme services delivering particular types of care and services.

A practical guide developed by the Working Group on Influenza Outbreaks in Residential Care Facilities on behalf of the Communicable Diseases Network of Australia. The purpose of the document is to assist residential care services and carers by providing best practice information for the prevention and management of influenza outbreaks in residential care facilities.

The Aged Care Quality and Safety Commission has worked with a range of stakeholders to develop resources that help aged care providers understand the key concepts of clinical governance and how they can be applied in their service.

This resource pack was sent to approved providers on 2nd January 2019. It contains helpful information on the Aged Care Quality and Safety Commission and the services we offer.

The ‘A little yarn goes a long way’ fact sheet has been developed to inform older Aboriginal and Torres Strait Islander people, and their friends and family, about the support available to help them resolve concerns about aged care services, and why it’s important to raise these concerns.

This resource is available in 7 different languages including: Alyawarra, Arrernte, English, Luritja, Pitjantjatjarra, Torres Strait Creole and Warlpiri. 

A downloadable chatterbox template to support aged care service providers and their consumers engage with the new Aged Care Quality Standards.

This resource is not available to order.

If you need an interpreter, please call TIS National on 131 450 and ask them to call the Aged Care Quality and Safety Commission on 1800 951 822. Our business hours are 9-5 Monday to Friday.

The Aged Care Quality and Safety Commission Statement of Expectations 2019.