Resource library

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

This video explains open disclosure and what older people can expect from their registered provider during the process. It highlights key aspects such as communication, transparency, and how concerns will be addressed. 

Open disclosure is an open and honest discussion your aged care provider has with you when something’s gone wrong that’s caused you, or could have caused you, harm. This poster and fact sheet explains what open disclosure is, when providers must use it, and what older people can expect.

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

This example response supports the information providers need to consider when reporting inappropriate use of restrictive practices in the My Aged Care portal.

This example response supports the information providers need to consider when reporting stealing or financial coercion in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexplained absence from care in the My Aged Care portal.

This example response supports the information providers need to consider when reporting psychological or emotional abuse in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unlawful sexual contact in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unreasonable use of force in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexpected death in the My Aged Care portal.

This example response supports the information providers need to consider when reporting neglect in the My Aged Care portal.

This provider fact sheet explains investment management strategy, which is part of the Prudential Standards.

This video explains what right-based and person-centred care means and how you can work with your provider to achieve it. 

The poster and video will support you in understanding person-centred care.

This provider frequently asked questions responds to questions to the Commission about use of the psychotropic self-assessment tool in residential aged care services.

This provider fact sheet explains their responsibilities regarding the management of new consumers who require restrictive practices or have started them before entering the service.

This fact sheet summarises observations by the Commission from engagements with residential aged care services that experienced a COVID-19 outbreak in 2021. It has been informed by our monitoring of more than 350 COVID-19 outbreaks at residential aged care services across several states, and our participation in more than 1,500 outbreak management meetings.