Part of a fact sheet series related to Key changes under the new Commission Act and Rules
As part of the application for accreditation and re-accreditation, applicants must include ‘any other information or documents specified by the Commissioner’. This replaces the previous requirement for submission of self-assessment information. The new requirement covers self-assessment material as well as any other information or documents specified by the Commissioner.
Request for specified information key changes fact sheet (DOCX 198.44 KB)
Part of a fact sheet series related to Key changes under the new Commission Act and Rules
Review audit processes were changed from 1 January 2019 to align more closely to site audit arrangements and requirements. This assists approved providers by having consistency of regulatory process for residential services. From 1 July 2019 review audits are conducted to assess a provider’s performance against the Aged Care Quality Standards (Quality Standards).
Review audits key changes fact sheet (DOCX 198.31 KB)
Transitional provisions allow the Commissioner to continue with regulatory activities that had started prior to commencement of the rules. This includes applications for re-accreditation, quality reviews and monitoring processes.
Transitional arrangements key changes fact sheet (DOCX 197.06 KB)
Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance for each of the 8 Quality Standards and a glossary.
This resource is not available to order.
Plan for continuous improvement (Quality Standards) (DOCX 214.44 KB)
Quality Assessor Conflict of Interest Policy (v1.3) (PDF 891.1 KB)
If you are concerned about the quality of the aged care service you or the person you represent is receiving, an advocacy service may be able to help.
How an aged care advocate can help you – fact sheet (PDF 267.87 KB)
This resource pack was sent to approved providers on 2nd January 2019. It contains helpful information on the Aged Care Quality and Safety Commission and the services we offer.
Letter to providers.pdf (PDF 165.08 KB)
acqsc_do-you-have-a-concern-brochure.pdf (PDF 813.84 KB)
do_you_have_a_concern_a3_poster_in_English.pdf (PDF 440.21 KB)
acqsc_aged_care_quality_standards_poster_a4.pdf (PDF 173.59 KB)
acqsc_translation_a4_poster.pdf (PDF 777.92 KB)
acqsc_the_service_we_offer_you_factsheet.pdf (PDF 743.84 KB)
The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.
Notice of collection (English) (PDF 176.06 KB)
Arabic – إشعار بجمع المعلومات (PDF 270.36 KB)
Armenian – Հաւաքման ծանուցում (PDF 268.16 KB)
Chinese, Traditional – 收集個人資料通知書 (PDF 535.67 KB)
Croatian – Оbavijest о prikupljanju osobnih podataka (PDF 286.9 KB)
Dutch – Kennisgeving van verzameling (PDF 246.99 KB)
French – Avis de collecte de renseignements (PDF 270.63 KB)
German – Datenerhebungsmitteilung (PDF 257.44 KB)
Greek – Ειδοποίηση συλλογής (PDF 252.15 KB)
Hindi – एकत्रित करने के बारे में नोटिस (PDF 455.79 KB)
Hungarian – Személyes adatok begyűjtéséről szóló értesítés (PDF 291.64 KB)
Italian – Avviso di raccolta di informazioni (PDF 268.69 KB)
Latvian – Paziņojums par informācijas apkopošanu (PDF 247.52 KB)
Macedonian – Известување за собирање на информации (PDF 247.08 KB)
Maltese – Avviż dwar il-ġabra ta’ informazzjoni (PDF 275.54 KB)
Polish – Powiadomienie o gromadzeniu danych (PDF 290.59 KB)
Portuguese – Aviso de recolha (PDF 243.31 KB)
Russian – Уведомление о сборе информации (PDF 231.3 KB)
Serbian – Обавештење о прикупљању личних података (PDF 260.94 KB)
Spanish – Aviso de recopilación de información (PDF 271.33 KB)
Tagalog – Abiso ng koleksyon (PDF 266.14 KB)
Turkish – Bilgi toplama bildirimi (PDF 230.55 KB)
Ukrainian – Повідомлення про збір даних (PDF 251.93 KB)
Vietnamese – Thông báo về thu thập thông tin (PDF 269.73 KB)
Top tips for older people when making a complaint about aged care quality or services received.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Top tips for making a complaint (English) (PDF 264.17 KB)
Top tips for service providers managing complaints.
A poster that explains how to make a complaint about aged care and what supports are available to help older people raise concerns.
This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
English - Do you have a concern or complaint? (PDF 2.3 MB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 309.37 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 387.56 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 320.29 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 423.95 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 420.94 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 313.3 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 333.94 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 412.92 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 322.27 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 308.22 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 413.22 KB)
Italian – Ha una segnalazione da fare? (PDF 313.19 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 320.76 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 318.04 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 298.49 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 329.77 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 308.22 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 314.82 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 313.47 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 313.03 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 313.21 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 312.93 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 320.55 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 315.11 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 320.56 KB)
Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages including: Arabic, Armenian, Traditional Chinese, Simplified Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
Do you have a concern or complaint? (PDF 635.54 KB)
Arabic – هل لديك أية مخاوف أو شكوى؟ (PDF 812.23 KB)
Armenian – Դուք ունե՞ք մտահոգություն կամ բողոք (PDF 788.47 KB)
Croatian – Da li ste zabrinuti ili imate prigovor? (PDF 748.97 KB)
Chinese Simplified – 您是否有顾虑或想 提出投诉? (PDF 872.03 KB)
Chinese Traditional – 您是否有顧慮，或者希望提出投訴？ (PDF 848.4 KB)
Dutch – Heeft u een bezorgdheid of klacht? (PDF 736.82 KB)
French – Avez-vous un sujet de préoccupation ou une plainte? (PDF 741.53 KB)
German – Haben Sie ein Anliegen oder eine Beschwerde? (PDF 769.68 KB)
Greek – Έχετε ανησυχία ή καταγγελία; (PDF 740.04 KB)
Hindi – क्या आपके पास कोई चिंता या शिकायत है? (PDF 738.57 KB)
Hungarian – Van-e aggodalma vagy panasza? (PDF 754.57 KB)
Italian – Ha una segnalazione da fare? (PDF 755.63 KB)
Korean – 우려 사항이나 불만 사항이 있으신가요? (PDF 885.14 KB)
Latvian – Vai jums ir kādas raizes vai sūdzības? (PDF 734.74 KB)
Macedonian – Дали имате некој проблем или жалба? (PDF 729.67 KB)
Maltese – Hemm xi ħaġa li qed tħassbek jew għandek xi ilment? (PDF 745.89 KB)
Polish – Czy masz jakieś obawy lub skargi? (PDF 758.03 KB)
Portuguese – Tem alguma preocupação ou queixa? (PDF 758.2 KB)
Russian – У вас возникла проблема или есть претензия? (PDF 730.84 KB)
Serbian – Да ли вас нешто забрињава или желите да се жалите? (PDF 805.83 KB)
Spanish – ¿Tiene alguna inquietud o queja? (PDF 748.49 KB)
Tagalog – Mayroon ka bang pag-aalala o reklamo? (PDF 747.54 KB)
Turkish – Endişeleriniz veya şikâyetiniz var mı? (PDF 720.08 KB)
Ukrainian – Ви чимось занепокоєні чи у вас є скарга? (PDF 855.89 KB)
Vietnamese – Quý vị có mối quan ngại hay khiếu nại nào không? (PDF 740.18 KB)
If you need an interpreter, please call TIS National on 131 450 and ask them to call the Aged Care Quality and Safety Commission on 1800 951 822. Our business hours are 9-5 Monday to Friday.
acqsc_translated-information-for-consumer-poster_acc.pdf (PDF 777.92 KB)
