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Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

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Displaying 441 to 460 of 564 result(s)
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This fifth webinar discussed quality aged care and the SIRS.

Webinar,
SIRS webinar #5 thumbnail image
Publication date

In this short video, we discuss incident management in residential aged care settings under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Video,
Incident management under the SIRS video thumbnail
Publication date

In this short video, we discuss reporting incidents under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Video,
Reportable incidents under the SIRS video thumbnail
Publication date

In this short video, Aged Care Quality and Safety Commissioner Janet Anderson provides an overview for approved residential aged care providers of the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Video,
SIRS overview video thumbnail image
Publication date

This fact sheet provides information about the revised incident management obligations within Standard 8 for home services providing aged care.

Fact sheet,
First page of Home services: Incident management systems fact sheet
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This fourth webinar discussed the role of the Commission under the SIRS.

Webinar,
SIRS webinar #4 thumbnail image
Publication date

Serious Incident Response Scheme - Residential aged care provider readiness checklist

Residential aged care providers are encouraged to work through the Serious Incident Response Scheme (SIRS) readiness checklist.

SIRS Readiness checklist  (PDF  256.8 KB)
Fact sheet,
Guides,
Screenshot of SIRS Readiness Checklist document
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This third webinar discussed reporting incidents to the Commission under the SIRS.

Webinar,
SIRS webinar #3 screen shot
Publication date
Last updated

This booklet aims to give guidance on how to:

Guides,
Better practice guide to complaints handling in aged care services
Publication date

The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government. The SIRS requires residential services to have an effective incident management system or IMS.

An IMS is key to a provider’s ability to effectively identify, respond to, and mitigate the impact of an incident, and enables providers to analyse and identify risks and trends to inform preventative measures.

This fact sheet describes how incidents should be recorded in your IMS to meet your obligations under SIRS and provide safe care to your residents.

Fact sheet,
Recording incidents in an incident management system fact sheet page one image
Publication date

Children and their elderly relatives can still connect during COVID-19. Regular phone and video calls will help to maintain their connection as well as help prevent loneliness in aged care
residents due to the COVID-19 isolation.

Fact sheet,
Image – Connecting over the phone or video call
Publication date

This poster outlines the 6 essential elements of effective incident management systems.

This resource is not available to order.

Poster,
Image of incident management systems A3 poster
Publication date

The Commission has produced a glossary of common terms to aid understanding of the aged care services sector. The list is not intended to be exhaustive and is provided as general information only. 

A web version of the glossary is also available.

Corporate publications,
Glossary March 2021
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This second webinar discussed the importance of an effective Incident Management System under the SIRS.

Webinar,
screenshot from the second Serious Incident Response Scheme webinar
Publication date
Last updated

This guidance provides information for providers to help them to develop and embed a best practice incident management system which enables them to respond to and manage specific incidents and near misses by assessing:

Guides,
Cover - Effective incident management systems: Best practice guidance December 2022
Publication date
Last updated

A fact sheet outlining the Aged Care Quality Standards.

This resource is not available to order.

Fact sheet,
 Image of Aged Care Quality Standards PDF
Publication date

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This first webinar provides an introduction to SIRS and the importance of incident management systems.

Webinar,
Image of Aged care Commissioner Janet Anderson speaking at the The Serious Incident Response Scheme (SIRS) webinar #1 - 25 February 2021
Publication date

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

Fact sheet,
Image of What is an effective incident management system? Serious Incident Response Scheme Factsheet
Publication date

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

 

Fact sheet,
ipc leads thumbnail
Publication date

On Thursday 10 December 2020, the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

Webinar,
Image of Outbreak Management Planning in Aged Care webinar thumbnail