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Publication date

This report is specifically for people receiving aged care and focuses on the experience of those using home services through Home Care Packages or through the Commonwealth Home Support Programme.

The report aims to help people to understand what to expect from their home services provider and sets out what to do if things are not going the way they want. The report includes information about aged care standards, data collected from thousands of complaints and useful tips for people receiving care.

Report,
Complaints about aged care home services – Insights for people receiving care July-December 2023
Publication date

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (Home services). Presentation by Executive Director, Approvals and Serious Incident Notifications Ann Wunsch, ACQSC.

Presentations,
Governing bodies - home
Publication date

National Aged Care Provider Conference 2024. Closing Plenary: Bringing it all together – closing plenary with Commissioner Janet Anderson PSM, First Assistant Secretary, Quality Assurance, Department of Health and Aged Care Amy Laffan and pre-conference workshop representatives  

Presentations,
Plenary session
Publication date

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (CHSP). Presentation by Janet Anderson, PSM Commissioner.

Presentations,
Governing bodies residential - chsp
Publication date

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (Residential services). Presentation by Louise Macleod, Aged Care Complaints Commissioner, ACQSC.

Presentations,
Governing bodies residential
Publication date

National Aged Care Provider Conference 2024. Parallel session 2: Strengthened Standards – what to expect and how to be ready (Residential Services). Presentation by Deputy Commissioner, Sector Capability and Regulatory Strategy Lisa Peterson PSM, ACQSC.

Presentations,
Strengthened standards residential
Publication date

National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Home services). Presentation by Anthony Speed, Executive Director, Quality Assessment and Monitoring, ACQSC.

Presentations,
Provider registration - Home
Publication date

National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Residential services). Presentation by Louise Macleod, Complaints Commissioner, ACQSC

Presentations,
Provider registration
Publication date

National Aged Care Provider Conference 2024. Towards excellence - aged care on the move, address and open forum by Janet Anderson, PSM Commissioner.

Presentations,
Conference opening address
Publication date

We hosted the a webinar on 13 July 2021 to discuss the changes to legislation surrounding restrictive practices in aged care.

Webinar,
Cover slide - Restrictive practices webinar - 13 July 2021 with Commission logo
Publication date

This webinar explored the early lessons and emerging trends since the extension of the Serious Incident Response Scheme (SIRS) to home services on 1 December 2022. The discussion focused on the importance of quality reporting and shared insights learned since 1 December 2022.
 

Video,
Early lessons learned from SIRS in home services image
Publication date

The strengthened Quality Standards pilot project final report outlines key insights, findings and lessons learnt from the pilot audits. The report will direct future work to be undertaken by the Commission in preparation for implementation of the strengthened Quality Standards and new audit methodology.

Report,
Pilot report
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The glossary supports the draft strengthened Quality Standards Guidance documentation by explaining key terms. 

Guides,
Draft glossary image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The request for information gives insight into the information, documents and records that will be requested from a Category 6 provider prior and during an audit against the strengthened Quality Standard.

Guides,
Request for information 6 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.

The request for information gives insight into the information, documents and records that will be requested from a Category 4 and 5 provider prior and during an audit against the strengthened Quality Standard. 

Guides,
Request for information 4 & 5 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The tool supports providers to prepare for upcoming audits or can be used as a plan for continuous improvement.

pre-audit-preparation-tool.xlsx  (XLSX  335.14 KB)
Tool,
Guides,
Pre-audit excel file image
Publication date

This guidance material supports workers in the delivery or person-centred quality care and outcomes. It also aims to promote best practice in service provision.

Guides,
Worker guidance image