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Practical guidance to support COVID-19 outbreak management planning and preparation in residential aged care facilities

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This provider fact sheet explains investment management strategy, which is part of the Prudential Standards.

Fact sheet,
First page of the Prudential Standards Investment management strategy fact sheet with Prudential Standards wheel and two columns of text

Watch our video series answering the most common questions we have received about the strengthened Aged Care Quality Standards.

In this second episode, Lisa Peterson PSM, Assistant Commissioner for the Sector Capability and Regulatory Strategy, discusses Strengthened Standards Pilot Project, what it involved and what the aged care sector can expect once it's completed. 

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The Prudential Standards contained in the Aged Care Act 1997 (Act) and the Fees and Payments Principles 2014 (No. 2) detail your responsibilities for the use and management of your residents' refundable accommodation deposits (RADs).

Section 52G-3 of the Act states that the Minister for Aged Care may set a maximum amount of accommodation deposit. Currently, this maximum amount is $550,000 as a RAD (or the equivalent Daily Accommodation Payment (DAP)).

Fact sheet,
Overcharged accommodation payments

This fact sheet explains what you can do if you have been overcharged a refundable accommodation deposit (RAD) or daily accommodation payment (DAP) by your provider.

Fact sheet,
Overcharged accommodation payments - Your rights

This fact sheet explains how the Aged Care Quality and Safety Commission (the Commission) works with and supports aged care workers.

aged-care-workers-factsheet.pdf  (PDF  281.33 KB)
Fact sheet,
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The resources on this page provide information on supporting partnerships in care. It will assist aged care providers work with partners in care and establish new partnerships.

Fact sheet,
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You can use refundable deposits to generate income and to fund investments and permitted expenses. The primary purpose of using refundable deposits must be to provide residential and flexible aged care.

Permitted use poster

Approved providers must use this form to give the Commission notice of a material change and specified key personnel events.

This form was updated on 1 December 2023. Older versions of the form will not be accepted by the Commission from 1 January 2024.

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This fact sheet is for people receiving aged care services and provides information on the Commission’s dedicated Food, Nutrition and Dining Hotline to receive questions, concerns and complaints about food, nutrition and dining in aged care.

Fact sheet,
First page of Do you have questions about your food, nutrition and dining in aged care? fact sheet.

This fact sheet includes suggested questions you can ask your provider about how prepared they are for an infectious disease outbreak (including COVID-19). It also includes links to a range of resources to help you feel safe, informed and connected.

Fact sheet,
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This fact sheet explains the benefits, processes and outcomes of home care pricing audits.

Fact sheet,
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Read our tips for being in a consumer advisory body.

Fact sheet,
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The Good Spirit Good Life (GSGL) assessment package is a resource available to support aged care providers in the delivery of culturally safe aged care for First Nations Peoples. Developed by the University of Western Australia, the resource has been developed and validated for use with older Aboriginal Australians, aged 45 years and over, who live in urban or regional areas.

The GSGL package is a resource that providers might want to consider. It comprises an assessment tool, framework, training guide, and recommendations informed by Aboriginal Elders. 

First Nations resources,
Good spirit

RB 2021-12 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a reviewable decision under Part 8B of the Aged Care Quality and Safety Commission Act 2018 and Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

Regulatory Bulletins,
First page of RB 2021-12 Reconsideration of reviewable decisions

The Aged Care Act 1997 and the Aged Care Quality and Safety Commission Act 2018 were amended to strengthen the governance arrangements of approved providers. These introduce specific changes aimed at improving leadership and culture and increasing transparency and accountability.  

This regulatory bulletin discusses the strengthened provider governance responsibilities for approved providers concerning their governing body. It also explains how we will regulate these responsibilities. 

Regulatory Bulletins,
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This fact sheet is for aged care providers and provides information on the Commission’s dedicated Food, Nutrition and Dining Hotline to receive questions, concerns and complaints about food, nutrition and dining in aged care.

Fact sheet,
First page of About the Food, Nutrition and Dining Hotline provider fact sheet.

This report uses data, case studies and guided questions to identify learnings about good complaint handling that can be applied by residential and home services aged care providers in their services. The report also includes questions for boards and senior leadership to help guide complaints handling.

acqsc-complaints-report.pdf  (PDF  886.71 KB)
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This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.


Fact sheet,
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You have the right to make choices about your life in residential aged care. This includes what you eat, drink and your dining experience. The Aged Care Quality Standards state that you can make informed choices and live the life you choose.


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