Resource Library

‘Additional care or services’ are care and services that are offered to residents of a residential aged care service by their provider, in addition to those that their provider is required to provide by law. By agreement with the resident, an approved provider can charge fees for additional care and services. 

This Regulatory Bulletin outlines the expectations of the Commission relating to providers’ responsibilities around the charging of fees for additional care and services. It also outlines the Commission’s response where a provider does not meet their responsibilities.

This is an application form for individuals to apply to the Aged Care Quality and Safety Commission to vary or revoke a condition of a banning order made against them.
 

This is an application form for individuals to apply to the Aged Care Quality and Safety Commission to vary or revoke a banning order made against them.

A fact sheet that informs providers of their obligation to provide information about their operations to the Department of Health and Aged Care by the 31st of October each year.

RB 2021-12 This Regulatory Bulletin outlines how an approved provider can apply for reconsideration of a reviewable decision under Part 8B of the Aged Care Quality and Safety Commission Act 2018 and Part 7 of the Aged Care Quality and Safety Commission Rules 2018.

This report outlines the key findings of the analysis of the food and dining experience surveys conducted by Older Persons Advocacy Network (OPAN) with residents of residential aged care services across Australia.

This fact sheet provides an overview for providers on the importance of supporting residents to make ongoing, informed choices about their food, drink and dining experience in line with the Aged Care Quality Standards.

Poor oral health can cause pain, interrupt sleep and affect your ability to eat, drink and speak. It can impact the way you feel about your appearance or general health.

You must be given the choice to accept risks so you can live the life you choose. The Aged Care Charter of Rights states that you have the right to make choices, even if those choices are a risk to you.

You have the right to make choices about your life in residential aged care. This includes what you eat, drink and your dining experience. The Aged Care Quality Standards state that you can make informed choices and live the life you choose.

This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.

Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with sanitiser through this short video.

This resource for aged care providers is a guide to the Code of Conduct for Aged Care.

This resource for aged care workers and governing persons is a guide to the Code of Conduct for Aged Care.

This video introduces the provider governance obligations introduced on 1 December 2023.

This document responds to questions put to the Commission at the ‘Regulation of workforce-related responsibilities including 24/7 on site registered nurse and care minutes’ webinar held on 18 April 2023. The information is current as at 17 May 2023.

Your oral health in aged care – A guide for aged care residents. 

Good oral health is an important part of your overall health. The health of your mouth and teeth can affect your wellbeing and quality of life.

This resource outlines our vision to be a world-class regulator as we strengthen our capability, effectiveness and accountability.

Recognising and responding to signs of mouth and tooth pain in residential aged care A3 poster.