Resource library

A letter to older people, families and supporters from the Commissioner and the Aged Care Complaints Commissioner explaining the Statement of Rights, the role of the provider in supporting older people to raise concerns and the role of the Commission.

The Aged Care Act 2024 includes a Statement of Rights that explains the rights older people will have when accessing aged care services funded by the Australian Government. The following poster provides an overview of these rights.

The Aged Care Act 2024 includes a Statement of Rights that explains the rights older people will have when accessing aged care services funded by the Australian Government. The following fact sheet provides an overview of these rights.

As the 2026 winter season approaches, Boards of residential aged care providers are asked to ensure their organisation provides timely, free access to all recommended vaccinations for residents and workers and actively promotes their importance.

This fact sheet describes how we use inspections to perform our safeguarding role to monitor how aged care providers and workers are meeting their obligations under the Aged Care Act 2024.

Monitoring is a regulatory activity to collect information about provider or worker compliance with their obligations under the Aged Care Act. Monitoring helps us understand if risks and harms to older people are being managed. 

We use a range of monitoring tools, including education, engagement, regulation and enforcement. 
 

Discover a wealth of information and support on the Commission’s food, nutrition, and dining  provider webpage.

Under section 189 of the new Aged Care Act 2024 (Aged Care Act) you must report to the Commission each quarter. If you are using the Commission's reporting form, and have anything to report for sections 3 to 5, this reporting spreadsheet must be submitted alongside the digital platform operator reporting form. 

Under section 189 of the new Aged Care Act 2024 (Aged Care Act) you must report to the Commission each quarter. Use this form to submit your quarterly report.

This education pack is designed for providers in both home and residential care settings to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your organisation and training needs.

The Provider registration: Sector snapshot from 1 November 2025 provides a high-level view of aged care providers (and their services) operating under the Commission’s registration model on day one of the

Volunteers support older people from a wide range of diverse backgrounds. This means that volunteers need to be inclusive and treat older people with dignity and respect, regardless of their background or life experiences. This is essential for quality care and support of older people.

Older people have the right to feel safe and respected. This means it is important that volunteers are aware of what elder abuse is and what advocacy pathways are available for older people.

The new Aged Care Act (Act) includes a rights-based approach, outlining the rights older people have when accessing aged care services.

This guide supports aged care workers to deliver rights-based and person-centred care through practical approaches and strategies that uphold the rights, dignity and choices of older people.

If a responsible person’s details have changed, you can request an update to their existing GPMS record by completing this form.

Registered providers delivering meals, snacks or drinks in home or community settings must comply with meal requirements. This bulletin describes the meal requirements and explains how we monitor and regulate providers who need to comply with them.

These instructions include screenshots to help guide you through the steps to find, download and submit the forms on our website to notify us of a change in circumstances.

This fact sheet explains registered aged care provider responsibilities when a person receiving residential care is thinking about or wants to access voluntary assisted dying (VAD).

The Support at Home program introduces new protections to make sure prices are reasonable and transparent.

This bulletin explains what providers need to do to meet the new pricing requirements and what actions the Aged Care Quality and Safety Commission can take if they do not.

It’s important that registered aged care providers, their associated providers, and older people seeking and using aged care services understand the difference between aged care service delivery, independent aged care advocates and other supporters/advocates under the new Aged Care Act 2024.