Resource library

A guide for older people who are members of a consumer advisory body or are interested in joining. The guide outlines what consumer advisory bodies are, the role of older people and providers in consumer advisory bodies, a checklist of actions for running their first meeting and tips for being part of an effective consumer advisory body.

A selection of cards with a range of topics and questions about the care and services older people receive. The cards are designed to be used in consumer advisory body meetings to prompt discussion about any concerns older people receiving care may have.

A guide for consumer advisory body members on how to use discussion cards in their meetings. The guide includes what the discussion cards are, where to find them and how to use them.

A template that consumer advisory body members can use to plan their meeting agendas.

A template that consumer advisory body members can use in their meetings to take minutes.

A discussion card template that consumer advisory body members can use to write their own topics and questions to prompt discussion about any concerns older people receiving care may have.

A welcome letter template that consumer advisory body members can use to communicate with new members.

Disclaimer: We are currently updating our fees for the 2026-27 financial year. Once the fees are finalised, we’ll publish them. Until then, the current fees and fee waiver criteria outlined in this Cost Recovery Implementation Statement continue to apply.

This Cost Recovery Implementation Statement (CRIS) provides information on the charging arrangements (fees) for providers to register, renew registration, or vary registration, as well as any associated audits.

This guide explains the fees that providers will pay when registering, renewing or varying their registration. It outlines when fees apply, who may be eligible for fee waivers and provides examples to help providers understand the fees involved. 

You can find more information about fees for providers in the Cost Recovery Implementation Statement (CRIS). 

Read this guide alongside the CRIS.

This fact sheet provides a high-level overview of provider fees, why we charge them and who they apply to.

The fact sheet is a quick reference guide that explains what you need to do to meet the Liquidity Standard. It includes the key requirements, who they apply to and a checklist.

The fact sheet is a quick reference guide that explains what you need to do to meet the Investment Standard. It includes the key requirements, who they apply to and a checklist.

Disclaimer: The new Aged Care Act 2024 (new Aged Care Act) will start from 1 November 2025. It replaces existing aged care legislation. The Aged Care Rules 2025 will support the new Aged Care Act. They’ll also provide more information on how the new Aged Care Act will work.

The fact sheet is a quick reference guide that explains what you need to do to meet the Financial and Prudential Management Standard. It includes the key requirements, who they apply to and a checklist.
 

New Financial and Prudential Standards - exposure draft. This is the final version of the draft legislation which outlines the requirements for providers.

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

This checklist will help you prepare for and anticipate the audit process. It highlights the key actions you can take, and the resources available to support you in this process.

The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available. 

This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements. 

This fact sheet explains how you can ask for a review of our decision about your complaint or make a complaint about our service.

This toolkit has a range of printable resources, including a fact sheet, checklist, feedback form and meeting templates. The resources can help providers work with older people to improve their food and dining.

A printable double-sided A3 poster to help workers and older people understand the intent of the strengthened Aged Care Quality Standards.