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Resource Library

Displaying 61 - 80 of 362 results

27 March 2023
Brochure,

This flyer is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

Text and images of urinary tract, dipstick container and white and red prescriptions pills

23 March 2023
Report,

This report provides a comprehensive picture gained through our 2022 Enriching life through care national roundtable series on the sector’s challenges and experiences in improving the aged care experience for consumers. It also reflects valuable feedback we heard from the sector on their experience of engaging with the Commission and how we are responding to the issues raised.

 

Cover page - Enriching Life Through Care - National Roundtable Program Final Report

21 March 2023
Guides,

This guide for workers provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes a weblink and QR code to find out more on the Aged Care Quality and Safety Commission’s website.

This resource is available in 25 different languages including: Arabic, Simplified Chinese, Traditional Chinese, Croatian, Dari, Dinka, Farsi, French, Greek, Hindi, Indonesian, Italian, Khmer, Korean, Kurdish, Pashto, Punjabi, Somali, Spanish, Tagalog, Tamil, Thai, Turkish, Urdu, and Vietnamese.

 

Code of Conduct for Aged Care – worker quick guide

16 March 2023
Presentations,

The Code of Conduct for Aged Care – training PowerPoint is a presentation that trainers can download, customise and use to teach their workers about the Code of Conduct for Aged Care (the Code).

The training resource:

  • offers an overview of the Code
  • supports an exploration of the Code and its 8 elements
  • is designed to support reflective discussions about the Code and how it applies in practice. 

Note:

Cover page - Code of Conduct for Aged Care – training PowerPoint

16 March 2023
Report,

A new learning resource for providers, featuring case study insights from ‘unreasonable use of force’ incidents reported to the Commission is now available. 

 

Cover page - SIRS insight report March 2023 report

15 March 2023
Tool,

This audit tool is part of the Commission’s resource bundle to improve antibiotic use for urinary tract infections in aged care services.

To Dip or Not To Dip audit tool two tables with multiple rows and columns

15 March 2023
Guides,

This resource is a guide to specific responsibilities for approved providers in relation to their governance arrangements.

Provider responsibilities relating to governance – Guidance for approved providers

15 March 2023
Video,

This video explains the purpose and importance of the Prudential Standards. It outlines the responsibilities of aged care providers in managing refundable deposits and what they need to do to comply. It also discusses the consequences of not complying plus additional resources that can help.

Wheel clockwise from top left: orange with icon: people sharing information icon for disclosure; green with official building icon for governance; aqua with book icon for records; red with two arrows in a circle with a dollar icon for liquidity

7 March 2023
Fact sheet,

This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.

The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.

Image of Enjoying dining consumer fact sheet

7 March 2023
Fact sheet,

The food and dining experience offered by your residential aged care provider should be safe, enjoyable respectful and based on what you like. This fact sheet explains how the Commission will support consumers to have their concerns about food and dining experiences raised and addressed to make sure the quality and standard of service improves.

 

First page of the Food and dining – your choices matter fact sheet

7 March 2023
Guides,

This guide for consumers and their families provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes contact information for concerns and complaints and where to go for more information.

This resource is available in 25 different languages including: Arabic, Armenian, Traditional Chinese, Simplified Chinese, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.
 

Code of Conduct for Aged Care – consumer quick reference guide

6 March 2023
Video,

This video introduces the provider governance obligations introduced on 1 December 2022

Screenshot with the words "Aged care reforms" in big letters. From Provider governance - provider responsibilities 1 December 2022 video

28 February 2023
Forms,

Approved providers must use this form to give the Commission notice of a material change and specified key personnel events.

Notification form - Material change to suitability form thumbnail

27 February 2023
Report,

The Commission has developed the ‘Home Services Pricing and Agreements – Navigating changes the right way’ guidance for home service providers delivering care and service supports through the Home Care Packages (HCP) Program and Commonwealth Home Support Programme (CHSP). There are many reasons why care arrangements for consumers may need to change from time to time, but when the time comes to change care arrangements providers have responsibilities they must meet.

Cover page - Provider Guidance - Home Services Pricing and Agreements - February 2023

3 February 2023
Poster,

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Image of Do you have a concern or complaint poster

27 January 2023
Fact sheet,

The Notice of collection provides information on how we may collect, use and disclose personal information, for the purpose of our legislative functions. It is available in 24 languages.

First page of Notice of collection

25 January 2023
Fact sheet,

This food and dining preference sheet is to be completed by aged care residents, with assistance from staff, family, carer, or allied health, where required or requested.

 

Image of Food and dining preferences fact sheet

24 January 2023
Video,

This video introduces the Code of Conduct for Aged Care (the Code) to aged care workers and approved aged care providers.

 

Opening screen - Code of Conduct for Aged Care – introductory video for providers and workers

24 January 2023
Video,

This video is to give consumers, their representatives and families an overview of the Code of Conduct in Aged Care. It describes the behaviour expected of aged care providers, their governing persons (e.g. board members and Chief Executive Officers) and aged care workers. It describes how providers and the people who provide your care must behave and treat you.
 

Opening screen - Code of Conduct for Aged Care – introductory video for providers and workers video

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