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We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 1 underpins the way providers and staff should treat older people. It explains how important it is to understand that each older person is unique and has a different life story.

Standard 1: The person  (PDF  540.21 KB)
Fact sheet,
Guides,
Standard 1 - The person
Publication date

Infection prevention and control, also known as IPC, are the steps and processes that people can use to reduce the spread of harmful germs and bacteria. 

People who visit aged care services can help support IPC processes.

Video,
Your role in infection prevention and control video thumbnail
Publication date

This resource is designed to be delivered as a presentation or workshop to staff within your aged care service.

Sections of the resource have been developed for you to edit and add in information specific to your aged care service, you’ll find these sections with square brackets and text in italics, for example [add in your text here]. 

Presentations,
Supporting people PowerPoint presentation thumbnail
Publication date
Last updated

We have developed a number of resources to help aged care consumers understand what open-disclosure is and what action you should expect from your provider when something goes wrong with your care.

Guides,
Poster,
Open disclosure poster thumbnail
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Last updated

A poster outlining how to raise a concern about the quality of care a person is receiving.

This resource is available in 25 different languages including: Arabic, Armenian, Chinese Traditional, Chinese Simplified, Croatian, Dutch, English, French, German, Greek, Hindi, Hungarian, Italian, Korean, Latvian, Macedonian, Maltese, Polish, Portuguese, Russian, Serbian, Spanish, Tagalog, Turkish, Ukrainian and Vietnamese.

Poster,
Concern or complaint poster thumbnail
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Last updated

This poster provides a quick introduction to the new Code of Conduct for Aged Care (the Code). It includes a weblink and QR code to find out more on the Aged Care Quality and Safety Commission’s website.

Poster,
code conduct workers poster thumbnail
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Last updated

A poster for providers to use in their service to encourage consumers to get involved in the consumer advisory body.

 

Consumer advisory body poster  (PDF  320.21 KB)
Poster,
Consumer advisory body poster thumbnail
Publication date

Watch our video series answering the most common questions we have received about the strengthened Aged Care Quality Standards.

In this third episode, Lisa Peterson PSM, Assistant Commissioner for Sector Capability and Regulatory Strategy, discusses the main changes from the current Standards to the strengthened Quality Standards, and gives insight as to how providers will be assessed against them.

Video,
Up to standard episode 3 image
Publication date

Infection prevention and control helps to stop the spread of germs like bacteria and viruses that cause respiratory infections and gastroenteritis. Hand hygiene is a very important part of this. 

In this video you will learn how to clean another person's hands.

Video,
Hand hygiene video thumbnail
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In this short video, we discuss reporting incidents under the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Video,
Reportable incidents under the SIRS video thumbnail
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This video explains what person-centred care means and how you can work with your provider to achieve it. 

Video,
man inside a circle on top of 4 houses
Publication date

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

Video,
Image of COVID-19 video translations infographic showing icons: wash your hands, vaccination injection, and an older man
Publication date
Last updated

This fact sheet explains how the Aged Care Quality and Safety Commission (the Commission) works with and supports aged care workers.

Fact sheet,
aged care workers factsheet thumbnail
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This resource is a guide to specific responsibilities for approved providers in relation to their governance arrangements.

Guides,
Provider responsibilities - cover
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Last updated

Information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.
This resource is available in 25 different languages.

Brochure,
Concern or complaint brochure
Publication date

This video is to give consumers, their representatives and families an overview of the Code of Conduct in Aged Care. It describes the behaviour expected of aged care providers, their governing persons (e.g. board members and Chief Executive Officers) and aged care workers. It describes how providers and the people who provide your care must behave and treat you.
 

Video,
Opening screen - Code of Conduct for Aged Care – introductory video for providers and workers video
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In this short video, Aged Care Quality and Safety Commissioner Janet Anderson provides an overview for approved residential aged care providers of the Serious Incident Response Scheme (SIRS) which commenced on 1 April 2021.

Video,
SIRS overview video thumbnail image
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This video introduces the Code of Conduct for Aged Care (the Code) to aged care workers and approved aged care providers.

Transcript of 'Code of Conduct for Aged Care'

Video,
Opening screen - Code of Conduct for Aged Care – introductory video for consumers video
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This video explains the Charter of Aged Care Rights to consumers.

Video,
Screenshot of video: Four squares clockwise from top left: older man with glasses on chair next to younger man standing; elderly lady with walker standing with younger man; elderly man and woman playing cards at a table; and elderly man with glasses standing next to man with sunhat and sunglasses holding a chainsaw.
Publication date

This video provides a helpful explanation about what open disclosure is and what aged care consumers can expect during the process.

Video,
2 people talking an aged women and a younger man with blank conversation bubbles on a pink background