Resource library

A template that consumer advisory body members can use in their meetings to take minutes.

A discussion card template that consumer advisory body members can use to write their own topics and questions to prompt discussion about any concerns older people receiving care may have.

A welcome letter template that consumer advisory body members can use to communicate with new members.

This Cost Recovery Implementation Statement (CRIS) provides information on the charging arrangements (fees) for providers to register, renew registration, or vary registration, as well as any associated audits.

These fees and fee waivers will apply under the new Aged Care Act, commencing 1 November 2025.

The introduction of the new Aged Care Act means changes to the regulatory activities the Commission undertakes. Read this guide to learn more about why we charge fees, and the fees and fee waivers that will apply to providers from 1 November 2025.

This fact sheet provides a high-level overview of provider fees, why we charge them and who they apply to.

The fact sheet is a quick reference guide that explains what you need to do to meet the Investment Standard. It includes the key requirements, who they apply to and a checklist.

Disclaimer: The new Aged Care Act 2024 (new Aged Care Act) will start from 1 November 2025. It replaces existing aged care legislation. The Aged Care Rules 2025 will support the new Aged Care Act. They’ll also provide more information on how the new Aged Care Act will work.

The fact sheet is a quick reference guide that explains what you need to do to meet the Liquidity Standard. It includes the key requirements, who they apply to and a checklist.

The fact sheet is a quick reference guide that explains what you need to do to meet the Financial and Prudential Management Standard. It includes the key requirements, who they apply to and a checklist.
 

New Financial and Prudential Standards - exposure draft. This is the final version of the draft legislation which outlines the requirements for providers.

A visual guide for conversations between providers/workers and older people about aged care. It includes notes for providers/workers to help guide the conversation.

This checklist will help you prepare for and anticipate the audit process. It highlights the key actions you can take, and the resources available to support you in this process.

The Effective incident management education pack is designed for providers to deliver to their own staff. It can be delivered in full or delivered as a series of shorter sessions where you can focus on the sections that are most relevant to your setting or the time you have available. 

This pack will support your staff to understand the role they play in effectively managing incidents at your aged care service and help them understand what an incident management system is and its key elements. 

This fact sheet explains how you can ask for a review of our decision about your complaint or make a complaint about our service.

This toolkit has a range of printable resources, including a fact sheet, checklist, feedback form and meeting templates. The resources can help providers work with older people to improve their food and dining.

A printable double-sided A3 poster to help workers and older people understand the intent of the strengthened Aged Care Quality Standards.

The Aged Care Quality Standards (Quality Standards) are being strengthened to improve aged care for older people. They will take effect with the new Aged Care Act from 1 November 2025. We’ve created a range of resources to support you and your staff to understand the strengthened Quality Standards and how to apply them in practice.

This guide helps you prepare for and take part in a registration audit. 

It describes:

• the purpose of the audit and how it informs (helps us make) registration decisions
• the 3 stages of the audit process (initiation, delivery, reporting)
• what to expect and what to do at each stage
• the types of evidence we consider during audits
• how we define our audit ratings
• the audit tools we use
• other relevant resources.

This guide helps you prepare for and take part in a renewal of registration audit.

It describes:

• the purpose of audits and how they inform (help us make) registration decisions
• the 3 stages of the audit process (initiation, delivery, reporting)
• what to expect and what to do at each stage
• the types of evidence we consider during audits
• how we define our audit ratings
• the audit tools we use
• other relevant resources.

This guide helps you prepare for and take part in a variation of registration audit.

It describes:

• the purpose of audits and how they inform (help us make) registration decisions
• the 3 stages of the audit process (initiation, delivery, reporting)
• what to expect and what to do at each stage
• the types of evidence we consider during audits
• how we define our audit ratings
• the audit tools we use
• other relevant resources.