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Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with sanitiser through this short video.

Video,
thumbnail hand hygiene video
Publication date

Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with handwashing through this short video.

Video,
thumbnail hand hygiene video
Publication date

You need to wear an appropriate mask in aged care homes to prevent the spread of germs including viruses that cause colds, flu and COVID-19. Learn how to put your P2 or N95 mask on and fit check in this short video.

Video,
thumbnail wearing a mask video
Publication date

Letter from Commissioner Janet Anderson PSM and Chief Clinical Advisory Dr Melanie Wroth to residential aged care providers and people living in residential aged care homes on the importance of being up to date with COVID-19 vaccine boosters.

Letters,
Letter Covid booster thumbnail
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How to create an environment with strong infection prevention and control practices while continuing to provide a positive experience for people with cognitive decline and dementia.

Guides,
IPC dementia coverpage
Publication date

This Cost Recovery Implementation Statement (CRIS) provides information on how the Aged Care Quality and Safety Commission (the Commission) implements cost recovery charging for the accreditation and re-accreditation of residential aged care services.

Guides,
CRIS cover page
Publication date

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

Fact sheet,
Poster,
How to make a complaint? poster with four circles with icons
Publication date
Last updated

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Forms,
Guides,
Cover Image of Aged Care Quality Standards Self-Assessment Tool
Publication date
Last updated

In this kit you will find a range of promotional resources, including social media posts and tiles, video, fact sheets and a newsletter article, to help you promote the Food, Nutrition and Dining Hotline, and our wider suite of food, nutrition and dining resources.

Digital,
Tool,
Guides,
FND pack thumbnail image
Publication date

This workshop has been designed for home services providers and will help you to: 

Presentations,
SIRS workshop powerpoint
Publication date

This workshop has been designed for home services providers and will help you to: 

Presentations,
sirs workshop powerpoint
Publication date

The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here

Should the Commission conduct an infection control spot check, they will use the Infection Control Monitoring Checklist

Guides,
ipc checklist thumbnail
Publication date

The purpose of this document is to show providers how the Quality Standards have been strengthened. This analysis is current as at 10 January 2024 and based on the draft strengthened Quality Standards as at 14 December 2023.

Guides,
ssbac framework analysis thumbnail
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The draft audit methodology provides insight into the guidance and framework used to assess provider performance against the strengthened Quality Standards.

Guides,
Draft audit methodology image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The evidence mapping framework gives insight into the evidence gathering processes, by providing a standardised set of targeted questions and examples of evidence.

Guides,
Evidence mapping image
Publication date

This guidance material supports workers in the delivery or person-centred quality care and outcomes. It also aims to promote best practice in service provision.

Draft Worker Guidance  (PDF  992.94 KB)
Guides,
Worker guidance image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The tool supports providers to prepare for upcoming audits or can be used as a plan for continuous improvement.

Pre Audit Preparation Tool  (XLSX  334.55 KB)
Tool,
Guides,
Pre-audit excel file image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.

The request for information gives insight into the information, documents and records that will be requested from a Category 4 and 5 provider prior and during an audit against the strengthened Quality Standard. 

Guides,
Request for information 4 & 5 image
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.  

The request for information gives insight into the information, documents and records that will be requested from a Category 6 provider prior and during an audit against the strengthened Quality Standard.

Guides,
Request for information 6 image