Skip to main content

Resource library

Displaying 21 to 40 of 530 result(s)
Publication date

This checklist will help registered providers and aged care workers understand best practice for complaints handling. It highlights the activities and systems required to support your complaints handling process and the resources available.

Complaints handling checklist  (PDF  380.19 KB)
Guidance,
Complaints checklist
Publication date

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Poster,
Feeling supported to provide the best care to older mob
Publication date

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Poster,
Planning person-centred care and services for older mob
Publication date

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Poster,
Keeping mob safe in their environment
Publication date

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Poster,
Looking after the health of mob
Publication date

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Poster,
Helping mob feel at home in their residential community
Publication date

This resource is an extract from a Commission presentation to Ageing Australia about the new Liquidity Standard. It outlines the methodology and key considerations in determining the minimum liquidity amount.

Presentations,
Financial Prudential Standards - Ageing Australia webinar slides - March 2025
Publication date

This brochure introduces the Commission’s online learning platform, Alis. It gives an overview of Alis content, its key benefits and details how providers and their staff can register for Alis.

Brochure,
Alis brochure March 2025
Publication date

These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.

Poster,
Standard 1 - The individual
Publication date

These workplace standards posters demonstrate the strengthened Standards and what they mean for workers in residential aged care. You can print these out and display them around your workplace. 

Poster,
Standard 6 - Food First nations resources
Publication date

The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.

Story board,
Storyboards
Publication date

If you’re thinking about accessing aged care services for you or your family, this guide will help you talk to family, friends and community about aged care and your rights. 

Guides,
Yarning - conversation guide
Publication date

The introduction of the new Aged Care Act on 1 November 2025 means changes to the regulatory activities the Commission undertakes, requiring new charging arrangements. This Cost Recovery Consultation Paper provides information on we propose to implement cost recovery charging for provider registration, renewal of registration and provider-initiated variations to registration.

Cost Recovery Consultation Paper  (PDF  641.11 KB)
Paper,
Cost recovery consultation
Publication date

The introduction of the new Aged Care Act on 1 November 2025 means changes to the regulatory activities the Commission undertakes, requiring new charging arrangements.

This guide answers frequently asked questions relating to our Cost Recovery Consultation Paper. It should be read alongside the full Consultation Paper.

Guidance,
Guide cost recovery
Publication date

We’ve developed a tailorable poster for you to edit with your own local details, and print and display at community notice boards or waiting areas.

Poster,
Explaining aged care and your rights – locally tailorable poster
Publication date

The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.

Story board,
Storyboards
Publication date

This visual scenario and supporting user guide has been designed to support aged care workers with information about eating and drinking with acknowledged risk (EDAR). It explains the best practice and practical strategies that providers should use when implementing EDAR in their service.

Story board,
EDAR storyboard
Publication date

Under the new Aged Care Act, all providers delivering Australian Government-funded aged care services will need to be registered by the Aged Care Quality and Safety Commission.  

Our Provider Registration Policy explains our process and principles for registering providers of Australian Government-funded aged care services. The policy includes information on:  

Provider Registration Policy  (PDF  539.68 KB)
Policy,
Provider Registration Policy
Publication date

This flyer includes information on the Commission’s resources on food, nutrition and dining. We encourage providers to print and hand it out to their staff and make copies available at their workplace. 

Fact sheet,
Food, nutrition & dining - find out more