This video explains the process of becoming a registered provider under the new Aged Care Act 2024. It also includes information on what to expect when renewing your registration.
Joint letter from the Chief Medical Officer Professor Anthony Lawler and Commissioner Liz Hefren-Webb to Board Chairs, Residential Aged Care Providers on winter preparedness in residential aged care.
If you are an older person from a Culturally and Linguistically Diverse (CALD) background, these resources will help you to understand your rights to quality safe aged care and how it is changing for the better.
If you are an older person from a Culturally and Linguistically Diverse (CALD) background, these resources will help you to understand your rights to quality safe aged care and how it is changing for the better.
If you are an older person from a Culturally and Linguistically Diverse (CALD) background, these resources will help you to understand your rights to quality safe aged care and how it is changing for the better.
This video series highlights resources we’ve created to help you get ready for the new Aged Care Act.
In this episode, Bronwen Jaggers, Assistant Commissioner of Engagement, Education and Communication, shares some of the key resources released in January and February 2025.
If you are an older person from a Culturally and Linguistically Diverse (CALD) background, these resources will help you to understand your rights to quality safe aged care and how it is changing for the better.
This Toolkit is designed for First Nations stakeholders including providers, workers and others involved in providing aged care services for First Nations people. We’ve developed it to make it easy for you to share relevant resources with your networks and members
This checklist will help registered providers and aged care workers understand best practice for complaints handling. It highlights the activities and systems required to support your complaints handling process and the resources available.
Rights-based complaints and feedback handling checklist (PDF 256.99 KB)
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 3 Care and services (PDF 660.66 KB)
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 4 The environment (PDF 657.46 KB)
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 5 Clinical care (PDF 659.72 KB)
These workplace standards posters demonstrate the strengthened Standards and what they mean for aged care providers and workers. You can print these out and display them around your workplace.
First Nations – Workplace poster – Standard 2 The organisation (PDF 643.04 KB)
This resource is an extract from a Commission presentation to Ageing Australia about the new Liquidity Standard. It outlines the methodology and key considerations in determining the minimum liquidity amount.
This brochure introduces the Commission’s online learning platform, Alis. It gives an overview of Alis content, its key benefits and details how providers and their staff can register for Alis.
Aged Care Learning Information Solution (Alis) brochure (PDF 297.5 KB)
The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.
How the Commission can help you – visual storyboard (PDF 797.16 KB)
If you’re thinking about accessing aged care services for you or your family, this guide will help you talk to family, friends and community about aged care and your rights.
Conversation Guide – Yarning about aged care (PDF 3.12 MB)
The introduction of the new Aged Care Act on 1 November 2025 means changes to the regulatory activities the Commission undertakes, requiring new charging arrangements. This Cost Recovery Consultation Paper provides information on we propose to implement cost recovery charging for provider registration, renewal of registration and provider-initiated variations to registration.
Cost Recovery Consultation Paper (PDF 3.56 MB)
The introduction of the new Aged Care Act on 1 November 2025 means changes to the regulatory activities the Commission undertakes, requiring new charging arrangements.
This guide answers frequently asked questions relating to our Cost Recovery Consultation Paper. It should be read alongside the full Consultation Paper.
Guide to the Cost Recovery Consultation Paper (PDF 1.86 MB)
