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The Commission is implementing the Stronger Standards, Better Aged Care Program to help older Australians and their carers and representatives to learn about the strengthened Aged Care Quality Standards. This fact sheet provides further information about the program which commenced in early 2023.

 

Fact sheet,
thumbnail image ssbac older australians factsheet

The Stakeholder Engagement Strategy outlines how the Commission identifies, plans, delivers, and evaluates engagement activities with external stakeholders. The Strategy drives the alignment of Commission activities to ensure engagement is meaningful and integrated. 

Corporate publications,
Stakeholder Engagement Strategy

This fact sheet provides an overview of the aged care reforms.

Please go to our National aged care reforms page for the latest information on sector reforms.

 

Fact sheet,
thumbnail aged care reforms fact sheet

Older Australians, particularly those that reside in residential aged care settings or in multigenerational households, are vulnerable to the ongoing risk of contracting and becoming seriously ill from COVID-19 and other highly infectious illnesses such as influenza and gastroenteritis.

 

Fact sheet,
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As the national aged care regulator, part of the Commission’s role is to assess the performance of providers against the Aged Care Quality Standards. This fact sheet for providers explains how we apply procedural fairness to our regulatory decisions.

Fact sheet,
thumbnail-fact sheet applying procedural fairness

This document responds to questions put to the Commission at the ‘Stronger Standards, Better Aged Care’ webinar held on 20 June 2023 and the National Aged Care Providers Conference session on 9 June 2023. The information is current as at 23 August 2023.

The webinar recording and presentation slides are also available.

 

Webinar,
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This is an application form for individuals to apply to the Aged Care Quality and Safety Commission to vary or revoke a banning order made against them.

 

Forms,
The first page of the Application to vary or revoke banning orders fact sheet

This is an application form for individuals to apply to the Aged Care Quality and Safety Commission to vary or revoke a condition of a banning order made against them.
 

Forms,
Application to vary or revoke a condition of a banning order first page

This fact sheet provides guidance for people who access home services through the Home Care Packages Program and what you can do if your provider wants to make changes to your home service arrangement.

Fact sheet,
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On 1 December 2022, the Serious Incident Response Scheme (SIRS) was extended from residential aged care to include home care and flexible aged care depvered in a home or community setting.

This fact sheet for home services care recipients explains what the SIRS is, what is expected of providers, what a SIRS reportable incident is and how to seek help if needed.

Fact sheet,
Guides,
Cover page - What is the SIRS? Information for home services care recipients fact sheet

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

 

Fact sheet,
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This provider fact sheet helps ensure services are doing everything possible to prevent, prepare for and reduce the impact of a COVID-19 outbreak. It features links to key resources available from the Commission, the Australian Government Department of Health and Aged Care and peak bodies.

 

Fact sheet,
First page of the How prepared are you for a COVID-19 outbreak fact sheet with a block of turquoise colour at the top and two-column text.

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

Fact sheet,
an Asian man wearing a mask and sitting on a wheel chair with his wife and son who are also wearing a mask.

The spread of COVID-19 is increasing across the community and in residential aged care services. Of all the treatment measures available to services, rapid access to oral antivirals could make the biggest difference to consumers if they become infected with COVID-19.

 

Fact sheet,
Top half of fact sheet showing an elderly woman talking with a doctor, followed by two columns of text

This fact sheet explains the ways the Aged Care Quality and Safety Commission may try to resolve your concerns and the possible outcomes.

Resolving concerns fact sheet  (PDF  857.51 KB)
Fact sheet,
Cover image Resolving Concerns About Aged Care fact sheet

The Commission is implementing the Stronger Standards, Better Aged Care Program to help prepare providers to be ready for the strengthened Standards. This fact sheet provides further information about the program which commenced in early 2023. 

 

Fact sheet,
thumbnail image ssbac factsheet

Download the guidance material for the Aged Care Quality Standards. It includes an introduction, guidance for each of the 8 Quality Standards and a glossary.

This resource is not available to order.

Guides,
Cover image Standards Guidance and Resources

A fact sheet for volunteer managers in aged care.

 

Fact sheet,
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Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.

Letters,
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This fact sheet outlines your role as a provider in ensuring your staff have the necessary knowledge and skills to support residents’ daily oral health care.

 

Fact sheet,
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