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A short video for aged care consumers, their families and representatives explaining the new Aged Care Quality Standards (Quality Standards) that began on 1 July 2019. Watch the video to see what the new Quality Standards mean in practice for you.

Note: This resource is not available for hard copy order.

Video,
Cover image What Consumers should know about the new Aged Care Quality Standards video
Publication date

Hand hygiene is about cleaning your hands. It is an important part of how you protect yourself from getting sick and it helps to keep you and the person you care for safe. Learn how to clean your hands with sanitiser through this short video.

Video,
thumbnail hand hygiene video
Publication date

Letter from Commissioner Janet Anderson PSM and Chief Clinical Advisory Dr Melanie Wroth to residential aged care providers and people living in residential aged care homes on the importance of being up to date with COVID-19 vaccine boosters.

Letters,
Letter Covid booster thumbnail
Publication date

How to create an environment with strong infection prevention and control practices while continuing to provide a positive experience for people with cognitive decline and dementia.

Guides,
IPC dementia coverpage
Publication date

This Cost Recovery Implementation Statement (CRIS) provides information on how the Aged Care Quality and Safety Commission (the Commission) implements cost recovery charging for the accreditation and re-accreditation of residential aged care services.

Guides,
CRIS cover page
Publication date

If you have a concern or complaint, it is safe to raise it with your residential or home service. The Aged Care Quality and Safety Commission can also help.

Fact sheet,
Poster,
How to make a complaint? poster with four circles with icons
Publication date
Last updated

Includes Aged Care Quality Standards Self-Assessment Tool Template (available in DOCX and XLSX), as well as Guidance on Self-Assessment.

This resource is not available to order.

Forms,
Guides,
Cover Image of Aged Care Quality Standards Self-Assessment Tool
Publication date
Last updated

In this kit you will find a range of promotional resources, including social media posts and tiles, video, fact sheets and a newsletter article, to help you promote the Food, Nutrition and Dining Hotline, and our wider suite of food, nutrition and dining resources.

Digital,
Tool,
Guides,
FND pack thumbnail image
Publication date

This workshop has been designed for home services providers and will help you to: 

Presentations,
SIRS workshop powerpoint
Publication date

This workshop has been designed for home services providers and will help you to: 

Presentations,
sirs workshop powerpoint
Publication date

The Aged Care Quality and Safety Commission (the Commission) undertakes a range of regulatory activities to monitor compliance and mitigate risk to aged care consumers. The Commission has incorporated spot check monitoring of infection control practice into its usual regulatory activities. You can find more information about Infection control spot checks here

Should the Commission conduct an infection control spot check, they will use the Infection Control Monitoring Checklist

Guides,
ipc checklist thumbnail
Publication date

The purpose of this document is to show providers how the Quality Standards have been strengthened. This analysis is current as at 10 January 2024 and based on the draft strengthened Quality Standards as at 14 December 2023.

Guides,
ssbac framework analysis thumbnail
Publication date

This draft guidance material is intended to support providers to comply with the strengthened Quality Standards. It also aims to promote best practice in service provision.

This introduction provides an overview of the guidance documentation supporting the strengthened Quality Standards.

Draft Guidance Introduction  (PDF  685.15 KB)
Guides,
guidance-material-image
Publication date

Letter from Ann Wunsch to home services providers who have not reported a serious incident in the first 12 months of the Scheme. This is a follow-up communication to our letter sent to all home services providers on 27 June 2023.

Letters,
Letter SIRS 31 January 2024
Publication date

RB 2019-05 This Regulatory Bulletin outlines the assessment methodology used by quality assessors when undertaking performance assessments under the Aged Care Quality Standards. It describes the Commission’s systematic approach to assessment of provider performance as a key element of its regulatory practice.

Regulatory Bulletins,
Cover image of the Commission's regulatory bulletin issue 2019-5
Publication date
Last updated

In this regulatory bulletin, the Aged Care Quality and Safety Commission (Commission) discusses the workforce-related responsibilities of approved providers, including the additional responsibilities for 24/7 registered nurse coverage and care minutes that are being introduced from 1 July and 1 October 2023 respectively for approved providers of residential aged care. The bulletin explains how the Commission will regulate these responsibilities.

Regulatory Bulletins,
rb 2023-19 thumbnail image
Publication date

This fact sheet summarises observations by the Commission from engagements with residential aged care services that experienced a COVID-19 outbreak in 2021. It has been informed by our monitoring of more than 350 COVID-19 outbreaks at residential aged care services across several states, and our participation in more than 1,500 outbreak management meetings.

Fact sheet,
What we learned from COVID-19 outbreaks in 2021 – fact sheet
Publication date

These guidelines describe provider responsibilities in relation to the SIRS, including requirements relating to incident management and making a notification to the Commission.

Guides,
Cover of SIRS guidelines for residential aged care providers with a teal background and title in white text
Publication date
Last updated

Top tips for service providers managing complaints.

Fact sheet,
Top tips for service providers - resolving complaints (December 2023)