Publication date
In this video, Peter Edwards, Executive Director, Compliance and Enforcement Group, answers your questions about how we will manage non-compliance from 1 July 2025.
Transcript for Your questions answered – Compliance
Complaints about aged care services last month
826
New complaints received last month
1,826
Open complaints being worked on
821
Complaints closed last month*
*some complaints closed may have been
received in previous months
92%
Enquiries finalised within 7 days
72%
Complaints finalised within 60 days
71%
Customer survey responses with rating of satisfied or higher*
87%
Complaints finalised with a positive outcome for complainant